• Delivered exceptional service while meeting with applicants to obtain the information needed for loan applications and while answering questions about the process. • Educated both prospective and current members about the availability of loan programs, rates, policies, underwriting requirements and loan procedures. • Assumed a proactive approach to staff training while supervising loan personnel, driving increases in both individual and team performance. • Correctly evaluated the performance of the loan department to ensure that objectives were met and to drive program improvements. • Successfully secured applications and managed follow-up activities necessary through to the loan closing.

• Utilized in-depth product knowledge to successfully explain, promote and sell products and services including accounts, loans, money orders and cashier’s checks. • Delivered exceptional levels of service designed to create a positive customer experience and drive increases in satisfaction and loyalty. • Counted currency, coins and checks received by hand or through the use of the currency-counting machine in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

• Worked to determine the size and arrangement of illustrative material and copy and to select the appropriate style and size of the type. • Maintained open lines of communication with corporate representatives, government officials and community leaders to increase their awareness of organizational causes, activities and needs.