Contributions:• Management of implementations and services of all types and complexity through their full life cycles• Effective project management for controlling customers’ expectations and timelines while providing solid efficient solutions, with training that encourages growth and bonds for trusted relationships with long term ARR• Resolved projects with adherence to lead times, efficient resourcing, clear communications and expectations, customer acceptance of deliverables, and positive handover processes• Technical competence with attention to detail for production of efficient SaaS BI solutions that are easy to navigate, wow stakeholders, and lead to supportable and maintainable deliverables• Cross team collaboration to communicate customer needs for implementation processes, scope changes, bug fixes and new features• Squad Captain for Professional Services Team• Professional Services interdepartmental liaison to Acquisition providing both technical project scoping and business integration process guidance for prospects and peers• Development of standard technical training deliverables and best practices• On-boarding and training for new department hires along with intra/inter-team and partner trainings/coaching• Development and maintenance of internal reports/dashboards for resourcing, project progress and team KPI metrics• Collaboration with global colleagues to bring alignment across the regions for implementations processes and tools• Statement of Work processes and documents for USA division• Initial development, roll-out, and maintenance of Smartsheets plus restructure upon full purchase• Advisement for Jira modifications to better suit internal reporting needs• Complete rehaul of multiple ERP solutions which positioned them as plug and play• Development of processes for project management that improve the customer journey and retention

C Licensed Skydiver with over 1000 jumps and coach rated through the United States Parachute Association (USPA). Also a national competitor and medalist in the 4-way and 8-way FS formation disciplines of the sport.

Account and project manager for CRM implementations. Included data extraction, technical deliverables, customizations, training, documentation development, maintenance and support for life of client contracts.

• IT Manager for technical purchasing, implementation, maintenance, security, and support. • Graphic Specialist for design of marketing and corporate identity materials. • Back-up to accounting department and technical support for retail locations.

This was a temporary position taken on to restructure, manage and train the administrative operations in order for the business to pursue larger commercial/industrial clientele. Responsible for overall administration of operations, customer support, project management, and marketing.

• Marketing coordinator for project proposals, lead tracking, public meetings, trade shows, non-technical writing, and QA on all deliverables.• Lead graphic artist on all marketing materials, 3D conceptual images, technical renderings project maps, and management of digital library.• Assistant/Back-up to Communications Director• Technical support for all Microsoft, Adobe, CRM, SAP and Accounting applications for all Florida locations

Administrative Manager for the Tampa subsidiary of URS Corporation engineering division, E.C. Driver & Associates, which specialized in movable bridge design. Corporate subsidiary reporting roles covered by this position included administrative management, human resources, and accounting. Local subsidiary responsibilities included management of administrative personnel, marketing, technical spec writing/packaging, and graphic design.

Responsible for job management, accounting, inventory management, purchasing, marketing/advertising, technical support, and human resources. Led a team of 6 direct reports across 4 departments.