Rebecca Applegate

Rebecca Applegate Email and Phone Number

Customer Success Manager @ Visiting Media
Asheville, NC, US
Rebecca Applegate's Location
Asheville, North Carolina, United States, United States
Rebecca Applegate's Contact Details

Rebecca Applegate work email

Rebecca Applegate personal email

n/a
About Rebecca Applegate

With over 15 years of experience in the SaaS industry, I am a seasoned project manager, senior technical consultant and leader who creates excellence in customer experience and satisfaction. I pride myself in detailed planning and organization creating project efficiency, on-time delivery, and retention.

Rebecca Applegate's Current Company Details
Visiting Media

Visiting Media

View
Customer Success Manager
Asheville, NC, US
Website:
trulieve.com
Employees:
639
Rebecca Applegate Work Experience Details
  • Visiting Media
    Customer Success Manager
    Visiting Media
    Asheville, Nc, Us
  • Trulieve
    Senior Information Technology Project Manager
    Trulieve Jul 2024 - Present
    Tallahassee, Florida, United States
  • Phocas Software
    Project Manager/Senior Technical Consultant
    Phocas Software May 2013 - Jul 2024
    Https://Www.Phocassoftware.Com
    Contributions:• Management of implementations and services of all types and complexity through their full life cycles• Effective project management for controlling customers’ expectations and timelines while providing solid efficient solutions, with training that encourages growth and bonds for trusted relationships with long term ARR• Resolved projects with adherence to lead times, efficient resourcing, clear communications and expectations, customer acceptance of deliverables, and positive handover processes• Technical competence with attention to detail for production of efficient SaaS BI solutions that are easy to navigate, wow stakeholders, and lead to supportable and maintainable deliverables• Cross team collaboration to communicate customer needs for implementation processes, scope changes, bug fixes and new features• Squad Captain for Professional Services Team• Professional Services interdepartmental liaison to Acquisition providing both technical project scoping and business integration process guidance for prospects and peers• Development of standard technical training deliverables and best practices• On-boarding and training for new department hires along with intra/inter-team and partner trainings/coaching• Development and maintenance of internal reports/dashboards for resourcing, project progress and team KPI metrics• Collaboration with global colleagues to bring alignment across the regions for implementations processes and tools• Statement of Work processes and documents for USA division• Initial development, roll-out, and maintenance of Smartsheets plus restructure upon full purchase• Advisement for Jira modifications to better suit internal reporting needs• Complete rehaul of multiple ERP solutions which positioned them as plug and play• Development of processes for project management that improve the customer journey and retention
  • Skydive City
    Skydiving Coach & Aff Instructor
    Skydive City Mar 2014 - Mar 2019
    Zephyrhills, Florida
    C Licensed Skydiver with over 1000 jumps and coach rated through the United States Parachute Association (USPA). Also a national competitor and medalist in the 4-way and 8-way FS formation disciplines of the sport.
  • Driven Crm
    Project Manager/Lead Implementation Consultant
    Driven Crm Mar 2008 - May 2013
    Account and project manager for CRM implementations. Included data extraction, technical deliverables, customizations, training, documentation development, maintenance and support for life of client contracts.
  • Acoustiblok, Inc.
    It Manager And Graphic Designer
    Acoustiblok, Inc. Jun 2006 - Mar 2008
    • IT Manager for technical purchasing, implementation, maintenance, security, and support. • Graphic Specialist for design of marketing and corporate identity materials. • Back-up to accounting department and technical support for retail locations.
  • Internet Security Company, Inc.
    Operations Manager
    Internet Security Company, Inc. Nov 2005 - Jun 2006
    This was a temporary position taken on to restructure, manage and train the administrative operations in order for the business to pursue larger commercial/industrial clientele. Responsible for overall administration of operations, customer support, project management, and marketing.
  • American Consulting Professionals, Llc
    Lead Graphic Artist & Marketing Coordinator
    American Consulting Professionals, Llc Mar 2002 - Nov 2005
    • Marketing coordinator for project proposals, lead tracking, public meetings, trade shows, non-technical writing, and QA on all deliverables.• Lead graphic artist on all marketing materials, 3D conceptual images, technical renderings project maps, and management of digital library.• Assistant/Back-up to Communications Director• Technical support for all Microsoft, Adobe, CRM, SAP and Accounting applications for all Florida locations
  • Urs Corporation, An Aecom Company
    Administrative Manager
    Urs Corporation, An Aecom Company May 1995 - Mar 2002
    Administrative Manager for the Tampa subsidiary of URS Corporation engineering division, E.C. Driver & Associates, which specialized in movable bridge design. Corporate subsidiary reporting roles covered by this position included administrative management, human resources, and accounting. Local subsidiary responsibilities included management of administrative personnel, marketing, technical spec writing/packaging, and graphic design.
  • H & I Security Company, Inc
    Office Manager
    H & I Security Company, Inc Sep 1991 - May 1995
    Responsible for job management, accounting, inventory management, purchasing, marketing/advertising, technical support, and human resources. Led a team of 6 direct reports across 4 departments.

Rebecca Applegate Skills

Microsoft Sql Server Crm Databases Customer Service Management Troubleshooting Training Integration Business Intelligence Analysis Microsoft Office Account Management Marketing Adobe Creative Suite Technical Support Project Management Photoshop Social Media Advertising Technical Training Windows Database Administration Data Management Software Implementation Salesforce.com Iis Graphic Design Employee Training Microsoft Exchange Marketing Communications Desktop Publishing Remote Desktop Public Relations Graphics Quickbooks Image Editing Crm Databases Xml Office Administration

Rebecca Applegate Education Details

Frequently Asked Questions about Rebecca Applegate

What company does Rebecca Applegate work for?

Rebecca Applegate works for Visiting Media

What is Rebecca Applegate's role at the current company?

Rebecca Applegate's current role is Customer Success Manager.

What is Rebecca Applegate's email address?

Rebecca Applegate's email address is re****@****are.com

What schools did Rebecca Applegate attend?

Rebecca Applegate attended University Of South Florida, University Of South Florida, Hillsborough Community College, Chamberlain High School.

What are some of Rebecca Applegate's interests?

Rebecca Applegate has interest in Science And Technology, Children, Animal Welfare, Environment.

What skills is Rebecca Applegate known for?

Rebecca Applegate has skills like Microsoft Sql Server, Crm, Databases, Customer Service, Management, Troubleshooting, Training, Integration, Business Intelligence, Analysis, Microsoft Office, Account Management.

Who are Rebecca Applegate's colleagues?

Rebecca Applegate's colleagues are Nichelle Simon, George Bojorquez, Shanna Webb, Kenny Utley, Julia M., Jonathan Black, Alexander Hudson.

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