Rebecca Burns Email and Phone Number

• Supervised ski school operations and personnel on a daily basis to ensure systematic fluidity. • Hired, trained, monitored, and coached staff to provide an amazing experience to our students as well as excellent customer service, so our guests realize the maximum value for their vacation expenditures.• Monitored department revenues and expenses including support staff labor, instructor compensation, student numbers, lesson sales, and instructor sales incentives, to maximize profits and minimize costs.• Assisted at establishing and maintaining a high standard of excellence throughout all layers of our operation, and managed personnel to elevate that standard in their everyday actions. • Spearheaded the communication of daily safety topics to our staff designed to create a safer working environment, reduce workplace injuries, and minimize worker’s compensation expenses for the firm.

Sierra Nevada Journeys is a non-profit organization who provides educational experiences for students and educators; academic enrichment related to science, to build empowered critical thinkers, leaders, and stewards of our natural world. My position has involved successfully tackling a wide-variety of duties both horizontally and vertically within our organization. Responsibilities included: • Generated multi-year, and multi-layered, comprehensive strategic marketing, and programming expansion plan (accepted by the national governing entity to be used and developed as the future model for state's strategic plans). • Developed statistical monitoring systems, tracked department-wide program, contact and customer data• Spearheaded marketing strategy and individual campaigns for Professional Development Department • Wrote and edited the monthly Professional Development E-newsletter with approx. 350 readers per month; managed and designed departmental, as well as other sections, of the SNJ website and social media outlets• Developed and consolidated scientific, and other, curriculum for use in various organizational programming • Participated in fundraising efforts as required including managing conference silent auction activities, grant writing and reporting, and event fundraising

- Specialized in origination of subprime mortgages for the purpose of purchasing or refinancing a home- Partnered with bank salespeople to improve the overall sales revenue for the company- Developed partnerships with industry professionals to provide the most complete customer service- Responsible for ensuring a customer's transactional needs are managed properly and in compliance with banking regulation and company policy- Networked with members of the local business community to initiate and perpetuate sales opportunities- Built relationships with local non-profit entities to enhance the company's social responsibility image

- Coached Alpine skiing, designed lessons to address student needs and to ensure guest satisfaction - Marketed and sold products to guests, as well as provided comprehensive customer service on a daily basis

- Originated retail loans for A-paper, and non-prime clients, selling over 21 different mortgage products - Utilized my communication skills to structure refinance loans to meet my clients' financial needs and goals

- Educated students (grades K-12) in Biology, Environmental Science, Geology, Human and Natural History - Provided service in a professional manner to satisfy clients' goals and ensure future business relationship - Managed staff, faculty, and students, while confirming logistics, scheduling, and purchasing supplies