Rebecca Castro Email and Phone Number

As an Enterprise Customer Success Manager at Gable, I partner with organizations to optimize their use of flexible work solutions and enhance their employees' workplace experiences. I serve as a strategic advisor, helping enterprise clients unlock the full value of Gable's platform to meet their evolving hybrid work and workforce engagement goals.My responsibilities include:Client Relationship Management: Building and maintaining strong partnerships with enterprise stakeholders, ensuring seamless onboarding, and driving long-term customer satisfaction.Strategic Planning: Collaborating with clients to align Gable's solutions with their business objectives, offering tailored recommendations to optimize distributed work strategies.Project Management: Leading the implementation of Gable’s workplace solutions, coordinating cross-functional teams to deliver exceptional outcomes on time.Data-Driven Insights: Leveraging analytics to provide actionable insights, enabling clients to track and measure the impact of their flexible workspace initiatives.Customer Advocacy: Acting as a liaison between clients and Gable’s product and development teams, ensuring customer feedback shapes the evolution of our platform.Through these efforts, I empower enterprises to create adaptable and productive work environments, contributing to their success and growth.

Promoted to People Manager - Head of the Customer Success Team

Promoted to Sr. CSM from CSM - both individual contributor roles

Individual contributor on the CS team.As a Customer Success Manager at NovoEd, I collaborated with business partners to best align our strategic value with customer needs. I worked directly with customers to craft custom strategies based on industry best practices, which enhance the experience and value they provide to end users. I worked with partners to define use cases that then influence future product development. I continually advocated for customer needs and was the liaison between the customer and all internal teams.Day-to-day, I was responsible for renewals, expansion, addressing all customer concerns, and overall customer satisfaction.

Promoted to people manager of the team, from individual contributor.The Account Management Team leads the Business Development team in growing accounts and managing client relationships for customer success and satisfaction. In addition to managing 4 direct reports, I discussed business strategies and personnel growth with C-level executives on a daily basis. Our team's CEO driven goals forward both the short and long-term missions of Crossover to redefine the future of work in this technological, remote arena and to bring high-paying jobs to global talent.

Individual contributorI managed an average of 30 accounts at a time. My main goals were to develop customer relationships and facilitate customer success by ensuring a positive recruiting and hiring experience. I helped our clients hire nearly 500 independent contractors, while contributing daily to the development of our website, database, and platform. I worked remotely 100% of the time and engaged with clients via Crossover's unique productivity platform, extensive video conferencing, and shared databases. My clients ranged from CEOs to Support Management to Software Engineering Managers and Senior Vice Presidents of Engineering.

The curriculum and dynamic structure of Soccer Shots embodies the fundamentals of early childhood education. As a coach, I created an environment for each of my teams to learn through play. Over the course of several seasons, I taught classes of 2-3 yr olds, 3-4 yr olds, 5-6yr olds, and 7-8yr olds. Each class had an average of 10 children and I normally taught about 5 calsses per week. The coaches called the sessions classes, the parents called it practices, and the kids called it their favorite day of the week. They developed physically, emotionally, cognitively, socially and linguistically by just being outside, running around with a ball, some teammates, and an endless supply of games.

Lead teacher in Toddler class

Safe instruction of wilderness survival skills for ages 5-8

3 summers: Kid's Naturalist in '09, Kid's Counselor ages 9-10 in '10, and Kid's Counselor ages 15-18 in '121 spring conference season as All-Purpose staff '132 seasons as Dining Room Assistant Manager '13

part-time job, full-time student