• Facilitate the Property & Casualty member experience by answering inbound phone calls from members. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. • Assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. • Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services. • Ensure risks are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs while utilizing the tools and resources available to support members.

• Reach out to new and prospective students and guide them through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services. • Introduce new students to the online classroom environment and keep detailed and accurate records of student information all while maintaining confidentiality. • Promote student success and institutional growth by providing exceptional counseling to prospective students to generate referral activities.

• Conduct appropriate account action, such as adjustments, refunds, and transfer of payments on final billed Medicaid claims. • Identifies payor trends in payment delays and escalates issues to Supervisor. • Updates Plan IDs and Patient/Payor demographic information, posts notes and memos to accounts, identify payor issues and trends, and solve recoup issues.  • Research and Appeal claims that are not paid per contract.

• Receive and process customer payments making sure accounts reconcile. Prepare and submit deposits. • Evaluate payable vendors and complete payment processing of invoices. • Complete weekly entry of payroll consisting of timesheets for multiple states and submit for processing. Accurate data entry of the state, job number, phase of the job, employee’s union, corresponding payrate, hours worked and equipment used at each jobsite are critical.

• Conducts appropriate account action, such as adjustments, refunds, and transfer of payments on final billed Medicare claims. • Identifies payor trends in payment delays and escalates issues to Supervisor. • Updates Plan IDs and Patient/Payor demographic information, posts notes and memos to accounts, identify payor issues and trends, and solve recoup issues. Returns accounts to Appeal Writers for next level appeals as needed.

• Process adjustments, refunds, transfer bills, mail returns and perform manual sales.• Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution.

Responsibilities:• Perform customer service and database maintenance functions in support of Saia Logistics client, AT&T. • Assist in the receiving of the product: capture information about the shipment, enter it into the database, and take calls from customers regarding the product. • Maintain the load tracker database. • Perform data entry for order and load tracking and tracing. • Perform customer service representative functions with clients and vendors for tracking of freight and general customer service. • Manage the call center ticketing process by creating tickets for new calls or adds to information on existing calls from previous points in the supply chain. • Run daily and weekly tracking reports.

I started out as a Cashier, then moved to the Member Services Desk, and I left as a Member Services Supervisor. In this role I was a supervisor over multiple areas including: all cashiers, the membership desk, cart/lot attendants, and door greeters. I am also responsible for providing overrides and refunds to all registers in the building including all front end registers, tire and battery, jewelry, photo, optical, pharmacy, and cafe. My responsibilities include making sure that all areas in my care were staffed and that each person receives their breaks and lunches accordingly. I also handled all member complaints to keep them from being escalated to a manager. As a supervisor I was directly responsible for a team of cashiers assigned to me and their performance. Responsible for working to achieve daily, weekly, monthly, and annual goals in regards to renewing memberships, upgrading members, and offering credit cards to our members. I am also responsible for providing change to all registers and must also maintain a drawer to provide the said change of $2,000. This position carries a lot of responsibility and has taught me a great deal about time management, multitasking, meeting deadlines and quotas, problem solving, training, and scheduling.

Responsibilities:• As a Deli Associate you must display exceptional customer service skills by greeting customers and taking orders, in person and over telephone, in a friendly manner.• Prepare hot and cold deli food and display in deli cases for sale to customer.• Demonstrate knowledge of and inform customers about our deli products and services, provide food samples, and promote sales within department.• Operate slicers and other food preparation equipment including scales and volume measures to apportion product correctly.• Prepare deli trays for display or special order.• Operate point of sale register with speed and accuracy.• Inventory stock, restock, move bulk product from pallets to storage areas, and face shelves of deli cases on sales floor.

Chrysler Group Inc. Call Center – Trained in receiving both Tier I & II incoming calls from vehicle owners. Practicing stringent performance and customer service rules were mandatory while expressing customer loyalty appreciation. Assisted in clarifying warranty coverage inquiries, locating dealerships, minor technical assistance, etc. Electronically filed customer complaints and offered all available assistance. Accurately documented every call for possible future legal use.