I work with established brands that have a digital product or service that aims to positively impact our world. These organisations often come with a complex offering that’s rooted in data, or science, and they have multiple audience types or members. My job is to make the complex simple. I wield a proven user-centered process and years of experience to help my clients better understand their audiences and the problems they need to solve so they can dramatically improve the success of their product and ensure it makes the direct, positive impact that’s needed.👉 I’ve helped…☑️ RSPCA change to a user-centered lottery experience in order to raise more money for the charity.☑️ The Insitute for Environmental Analytics define an excellent experience for their suite of products, all aimed at empowering audiences to harness the power of renewable energy.☑️ Centrepoint redesign their databank of homelessness statistics so they can better campaign about the national picture of homelessness.☑️ Our long-standing local client Chew Valley Trees get more trees planted in the UK with a user experience that delivered an 85% increase in conversion.Other clients include: Bristol University, NHS, Department of Health, Railway Children, Housemark, Hitachi, Enginuity, Presto Music.🤓 What I do, in collaboration with my clients:- Look at your project from a different perspective and challenge your thinking- Define and understand the challenges your digital product/service is facing- Understand your audience, what their problems are and how to better engage them- Work out where to start with your digital project and what to do next- Translate complex projects into simple, actionable and achievable steps- Solve the right problems, faster, and help you improve your product/service❤️ I’m passionate about empowering organisations to embrace a customer/problem-first mindset - it guarantees a successful result, return on investment, and, an enjoyable project. I want to help you create a digital experience that behaves in the way your audience wants, and which delivers the results your organisation needs.⭐️ Specific skills include:- User experience (UX) strategy and discovery- UX training and mentoring- Planning, running and analysing user research- Information architecture- Workshop facilitation- Defining project process and pragmatic exercises for problem-solving- Website/app user experience audits🎤 I co-host SWUX (South West UX), a meetup for anyone in the world of user experience design and user research: https://shorturl.at/jQU25