VP of Administration responsibilities include a multi-faceted, strategic approach covering Marketing, Human Resources, Finance, Training, Fleet Management and Risk/Compliance. Year over year progressive results in all responsibilities contributing to 200% growth in revenue and profitability. Strategic initiatives included: Execution of nationwide marketing program, implementing ERP software across order management, manufacturing, inventory, manufacturing, warranty and sales, managing key partners and contracts, implementing progressive employee development programs, leading all finance and accounting functions along with leading M&A business implementation for both acquisition of new company and sale of business. Resulting in exceeding yearly business objectives for new business and awarded by Inc 500 as a fastest growing company.

Led key business initiatives for rapidly growing company in the Utility Industry. Deliverables included: Developing Marketing Program encompassing rebranding, digital marketing program, designing new corporate website and executing progressive industry partnership program. Launched integration with Professional Employment Organization across all human resource functions. Managed M&A deliverables for integration of new business unit.

Leading the strategic implementation of Landis+Gyr's University for its customers, partners and employees. Transforming their training and documentation groups into a technology based University. Improving all facets of learning opportunities across all products, services, solutions and next generation IoT offerings. Within the first year, improved training groups's competency through addition of 40 years of technology experience, increased student attendance by over 100%, improved attendee satisfaction to 9.6+/10, and introduced new methods of learning including virtual eLearning platform, video learning and live demonstrative practical application.

Directing Customer Success groups in disciplines of order management, technical hardware/software product support, consumer based service solutions and service assurance. Leading disciplined processing of order revenue for products, cloud services, support and software. Launched global implementation of enterprise customer solution platform for both customers and employees; resulting in digital transformation of order processing, warranty administration, product configuration and delivery management. Driving growth of support group while improving support service levels across call and case resolution. Led reconstruction of support service tools and IVR call handling for support calls with establishment of perpetual customer feedback surveys and progressive service assurance. Managing customer engagements, remediation settlements and key strategic accounts.

Directed order management functions for domestic and international customers. Led fulfillment team across functional responsibilities of order intake, manufacturing configuration, scheduling, delivery coordination and customer engagement. Ensuring multiple year growth of delivered products and service. Established business function process and metrics in support of global business objectives. Managed M&A business unit consolidation across multi-faceted teams; engaging sixteen project managers and seventy team members. Accomplishing merger of three business units into unified ERP based business model for 500+ customers. Conducted program management of dispersed global team responsible to architect, design, develop, test and launch interactive customer engagement portal.

Led business unit to achieve progressive yearly revenue targets. Directed multi-functional teams across Finance, Product Management, Customer Service, Facilities, Legal, Sales, Procurement and Engineering to achieve new product introductions while achieving business segment targets for EBITDA, OWC and CFIV. Results included significant backlog reduction, growth in recurring revenue, inventory cost reduction, implementation of business unit risk management principles, enhanced employee satisfaction and significant improvement in customer relations. Participated in key customer contract negotiations in areas of new business and warranty resolution. Responsible for coordinated stakeholder results in the areas of forecasting, inventory management, customer deliveries, warranty administration, service of customer complaints and new product introduction.

Developed risk management program for multi-million dollar business unit resulting in progressive growth in revenue. Implemented risk management programs across Program Management, Engineering and Manufacturing divisions. Responsible for achieving program financial metrics through managing customer relations, scope, cost, system performance, deployment, material logistics, contact administration and personnel.

Provided risk management, marketing and business process consulting services to business organizations. Services included conducting industry market research, developing integrated risk management business program and providing strategic planning for corporate opportunities.

Directed all customer service functions and managed key marketing initiatives of multi-million dollar organization; contributing to progressive annual sales growth. Responsibilities included directing marketing initiatives through Call Center, Distribution Partner relationships, Corporate Training Facility and marketing engagement with Minnesota Twins.