Provided scalable, repeatable, and transferable sales and operations management processes for the assigned region. Lead and manage operations for 10 Studios (Franchised Locations). Oversaw all aspects from franchise licensing to location buildout, studio set-up, marketing for grand opening, and hiring and training all staff.Key Contributions: • Responsible for goal setting, sales strategy, and customer service training. • Devise annual staffing strategy in collaboration with the HR… Show more Provided scalable, repeatable, and transferable sales and operations management processes for the assigned region. Lead and manage operations for 10 Studios (Franchised Locations). Oversaw all aspects from franchise licensing to location buildout, studio set-up, marketing for grand opening, and hiring and training all staff.Key Contributions: • Responsible for goal setting, sales strategy, and customer service training. • Devise annual staffing strategy in collaboration with the HR leadership including interviewing, hiring, new hire and ongoing training, annual evaluations, and retention. • Participate in budget development and monitoring of expenses to provide effective internal controls. • Conduct Weekly one-on-one meetings with direct reports. • Developed employees into high performers by providing constant performance feedback and methods for improvement, consistently challenging all employees to perform at their best. • Developed a high-performing regional organizational structure while working closely with the management to set the stores up for continued success.• Ensured brand consistency, messaging, and marketing communication efforts across all stores with a strong community focus and customer retention.• Established Key Performance Indicators (KPI) for the team to drive sales and ensure peak performances. Show less

Provide day-to-day strategic direction and operational leadership to the region including hiring, training, developing and motivating a team of associates and managers, scheduling for stylists, and inventory management. Key Contributions: • Responsible for evaluating, creating, and enforcing program policies. • Devised sales strategies, defined location-specific sales goals, and facilitated customer service training. • Responsible for goal setting, sales strategy, and customer… Show more Provide day-to-day strategic direction and operational leadership to the region including hiring, training, developing and motivating a team of associates and managers, scheduling for stylists, and inventory management. Key Contributions: • Responsible for evaluating, creating, and enforcing program policies. • Devised sales strategies, defined location-specific sales goals, and facilitated customer service training. • Responsible for goal setting, sales strategy, and customer service training. • Led monthly KPIs and operational calls. • Utilized outstanding customer service skills to surpass customer retention metrics and generate the highest possible customer satisfaction ratings. Show less

Mentored students and guided them through the planning and execution of educational and career goals. Key Contributions: • Responsible for evaluating, creating, and enforcing program policies. • Conveyed best practices in team meetings to enhance personal credibility and trust with students. • Monitored and advocated adherence to program requirements. • Performed administrative tasks including grading, attendance, student counseling, and test scheduling.

Responsible for day-to-today operations including managing staff, scheduling stylists, inventory management, and customer service. Key Contributions: • Responsible for managing marketing and promotion efforts. • Interviewed and hired staff as required. • Coached employees on up-selling techniques and customer service skills.

Responsible for end-to-end planning for multi-size groups. Scheduled stylists and other staff as required. Key Contributions: • Tailored events according to the personal preferences and budgets of clients, managing and exceeding expectations.• Trained staff on customer service skills. • Aveda liaison for Atelier Salon & Spa• Makeup event representative for all Aveda social functions and marketing promotions.• Expertly established new sales approaches and strategies with… Show more Responsible for end-to-end planning for multi-size groups. Scheduled stylists and other staff as required. Key Contributions: • Tailored events according to the personal preferences and budgets of clients, managing and exceeding expectations.• Trained staff on customer service skills. • Aveda liaison for Atelier Salon & Spa• Makeup event representative for all Aveda social functions and marketing promotions.• Expertly established new sales approaches and strategies with the team. Show less