Rebecca Sharp Email & Phone Number

Analyzing Arkansas provider loads for accuracy.

Dayton, Ohio Area

Part of the Provider Claims Specialist support team entering non-participating healthcare providers into the database after confirming license, exclusions, and registration. Very high accuracy and productivity. Primary for NP state of Arkansas providers. Created teaching modules for loading Arkansas and FQHC/RHC.

Dayton, Ohio Area

Currently in 12 weeks of training to process health insurance claims at Caresource.

Member services representative taking calls at inbound call center for Ohio, Kentucky, and Georgia managed care medicaid plus OH, IN, KY Medicare Advantage and Ohio MyCare. Mentored many new hires in member services, life services, and grievance. Assisted callers in locating providers, reporting and filing complaints, accessing benefits, updating.

Springfield, OH

Updating paper receipts with electronic records in accounting (sales processing division), updating cost, investigating and correcting margin errors, counting coupons, exceeding quota.

Correcting awkward sentence construction, clarifying points for the author, correcting grammar and punctuation, and improving style for two books written by Michael Harrington. It was a joy to edit the work of this talented author.

Springfield, OH

Updating paper receipts with electronic records in accounting (sales processing division), updating cost, investigating and correcting margin errors, counting coupons, exceeding quota.

Relay calls verbatim for the deaf, hard of hearing, and speech impaired. Communication skills, high typing speeds, empathy, knowledge of the deaf community

Springfield, OH

I was hired to teach a daytime English class at Clark State Community College but had to take a full-time job instead.

Processed claims, resolved customer complaints, addressed caller concerns, filed complaints with the state, maintained quality and productivity standards above aerage. Adept at multi-tasking and a changing environment. Helped members with their benefit questions, billing concerns, locating providers, filing state complaints.--Reprocessed 20 or more claims.

Miamisburg, OH

Addressed customer concerns, updated auto and home policies, referred to sales, took payments, contacted underwriting, explained benefits at busy inbound call center.

Placed the correct loan paperwork into mortage files in the correct order

Kettering, OH

I took inbound calls at the credit card center for GE/ JCPenney. This involved explaining billing, taking payments, requesting increases in credit lines, reporting fraud, ordering ID cards, and updating demographics. This was another one of my favorite jobs.

Louisville, KY

I called 30, 60, and 90 day delinquent mortgageholders to arrange payments. While there, the recovery numbers went up for our department.

Brownsville, Kentucky 42210

Received clients, took dictation, made appointments, typed legal documents,

Master Of Arts, English Literature

Studied and analyzed American, British, and World Literature; reviewed philosophy and religious history and thought -Potter College.

Bachelor Of Arts, English Literature (Minor In Religious Studies)

Activities and Societies: International Student Organization, Christian Student Fellowship, Marching Band, Concert BandValedictorian.

High School, High School Diploma

Activities and Societies: Beta Club, FBLA, Junior Varsity Basketball Team, Concert band, Marching bandCompleted high school as.