Rebecca Shaw Email and Phone Number
As a seasoned digital transformation and product leadership professional with over a decade of experience, I specialise in aligning product strategies with business goals to create customer-centric solutions that drive sustainable growth. My expertise lies in product management, where I lead cross-functional teams to develop and iterate on products that not only meet customer needs but also exceed expectations through continuous feedback loops and innovation.I am passionate about building products that resonate with users—leveraging real customer insights to evolve offerings that deliver measurable value. My approach to product leadership emphasises a balance between data-driven decision-making and human-centric design, ensuring that both the business and the customer are at the heart of every product decision.My leadership style is collaborative, encouraging cross-departmental teamwork to ensure that product development is cohesive and aligned with wider business objectives. I am also committed to nurturing digital literacy within teams, offering coaching, training, and resources to help them adapt to new technologies, methodologies, and mindsets necessary for long-term success.In addition to product management, I am an experienced career coach, particularly focused on empowering women in their careers. I help individuals gain clarity on their aspirations and develop actionable strategies to turn those goals into reality. If you'd like to explore how coaching can support your career journey, you can book a free discovery call here: https://calendly.com/bex-rebeccashawcoaching/discovery.
Hiscox
View- Website:
- hiscoxgroup.com
- Employees:
- 2339
-
Principal Product ManagerHiscox Nov 2024 - PresentYork, England, United Kingdom -
FounderRebecca Shaw Coaching Aug 2023 - PresentLeeds, England, United KingdomI coach women in tech to unlock their potential and achieve the career of their dreams -
Client Delivery LeadBurendo Apr 2024 - Nov 2024 -
Women In Tech & Youth Engagement LeadBurendo Jun 2023 - Nov 2024United KingdomLead for building partnerships and links with the local community to support young people, women and non-binary people to build awareness of careers in technology and a network of people and opportunities to help shape their individual pathways. -
Workplace Mentor / AdvocateBurendo Feb 2022 - Nov 2024Provision of 1-2-1 mentorship to Burendo colleagues, which varies depending on individual need, but general themes include:- Dealing with imposter syndrome- Consultancy vs practitioner- Personal development- Vision and goal setting- Career progression -
Lead Principal ConsultantBurendo Oct 2022 - Apr 2024United KingdomProviding consultancy services to clients from a range of industries. Coaching and supporting clients to solve complex business problems, embedding sustainable practices via a long lasting Continuous Improvement mindset. -
Principal Product ConsultantBurendo Feb 2022 - Sep 2022United Kingdom -
Principal Product OwnerHermes Mar 2021 - Feb 2022United Kingdom -
Graduate MentorHermes Sep 2020 - Feb 20221-2-1 mentorship for new recruits starting their graduate placement within Hermes. Focus varied between mentees and their placement type, but generally included:- Building your network- Communication skills- Working on your own initiative - Personal development and career pathways - Self confidence -
Workplace CoachHermes Mar 2019 - Feb 2022Provision of 1-2-1 coaching for colleagues either already working in, or aspiring to move into tech development roles. Core focus around:- Self confidence- Progression pathways- Effective people management- Effective self management- Communication- Presentation- Personal brand -
Lead Business AnalystHermes May 2020 - Mar 2021United Kingdom -
Senior Business AnalystHermes Nov 2019 - May 2020United Kingdom -
Business AnalystHermes Jul 2018 - Nov 2019United Kingdom -
Workplace CoachRoyal Mail Property & Facilities Solutions Jul 2017 - Jul 2018Providing individual 1-2-1 coaching for colleagues across RMPFS head office department, with a focus on:- Building Self Confidence- Career Progression- Developing a positive personal brand- Communication and presentation skills -
Business AnalystRoyal Mail Property & Facilities Solutions Nov 2016 - Jul 2018United Kingdom- Working as a Business Analyst on the change programme- Successful national deployment of new IT platform to remote team of 76 engineers- Full end to end project lifecycle to implement new scheduling software, design workflow processes, set up regional planning support model, and manage phased roll out to 500 remote engineers and back office teams, whilst ensuring minimal impact on BAU- Facilitate workshops with stakeholders, interviews with users, process mapping, workflow review, analysis of current operating model and elicitation of requirements to design target operating model- Design and implement new Service Level Agreements to measure performance of new initiatives and processes- Establish a Continuous Improvement approach within the engineering services division and support functions, including set up of formal feedback loops, focus groups and change request process- Coordinate regular engagement sessions with internal stakeholders and customers to support them through the change journey- Preparing reports for the programme manager to inform on project progress and track risks via risk register- Managing off-shore development team (3rd party supplier) -
Business Change - Helpdesk, Customer Service ManagerRoyal Mail Property & Facilities Solutions Apr 2015 - Nov 2016United Kingdom- Mobilsation of 50+ seat Royal Mail FM Helpdesk, including system & process design, stakeholder management of expectations and feasibility, organisational structure design, recruitment & training.- Reduced headcount costs by 13% in 18 months through thorough forecasting of workloads and resources, streamlining of processes and working practices, reducing hand-off's and increasing automation- Increased SLA performance by 7% in same period through development of Knowledge Base Articles, demanding monthly audits, and training supported by effective communication channels such as LED notice boards and workshops- 14% increase in Net Promoter Score up to 67%, and 2% increase in Customer Satisfaction Survey to 92% in July 2016- Implementation of Self Service, Live Chat and email management systems resulting in c20% of work orders being raised through non-voice contacts- Shortlisted for UKCCF small contact centre of the year awards 2016- "Team of the Year" at internal Excellence Awards for mobilisation of FM Helpdesk -
Business Change - Work Allocation, Work Planning ManagerRoyal Mail Property & Facilities Solutions Sep 2009 - Apr 2015United Kingdom- Mobilisation of Engineering workforce optimisation system to c300 engineers across the UK- Back office team set up including process design, organisational structure, recruitment and training- Continual review of operational and systematic processes and workflow to increase efficiency, resulting in increase of zero travel between jobs to 46% & 30% reduction in return visit volumes.- Management of change through the engineering and support teams, through facilitation of joint workshops, provision of supporting documentation, and open communication channels, translating the technical jargon into real terms - Managing expectations of senior management team with regards to feasible and realistic expectations of limitations of system and costs, risk and benefits of proposals- Presenting sound business cases to the senior management team based on thorough scenario testing & analysis of forecasted head of works and resource -
National Service Centre Office ManagerRoyal Mail Property & Facilities Solutions Apr 2007 - Sep 2009United Kingdom- Overall management for 24/7/365 National Service Centre, including Admin, Customer Services, ID Card Bureau. - Monthly internal audits & annual external audits- P&L responsibility -
Team Leader - Admin & Id Card BureauRoyal Mail Property & Facilities Solutions Nov 2005 - Apr 2007United Kingdom -
Customer Service AgentRoyal Mail Property & Facilities Solutions Oct 2004 - Nov 2005United Kingdom
Rebecca Shaw Education Details
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Sport And Excercise Science -
The Latymer School, London
Frequently Asked Questions about Rebecca Shaw
What company does Rebecca Shaw work for?
Rebecca Shaw works for Hiscox
What is Rebecca Shaw's role at the current company?
Rebecca Shaw's current role is Product Leadership | Driving Strategic Vision & Innovation | Empowering Teams to Build Impactful Solutions | Coach | Women in Tech Mentor | Event Speaker.
What schools did Rebecca Shaw attend?
Rebecca Shaw attended Leeds Beckett University, The Latymer School, London.
Who are Rebecca Shaw's colleagues?
Rebecca Shaw's colleagues are Peter Gower, Carla Colaço, Bradley Mimms, Luis De Ascenção, Ricardo Oliveira, Laura Gomes, Emma Hopkins.
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Rebecca Shaw
United Kingdom -
Rebecca Shaw
Norwich3thebrilliantclub.org, gmail.com, aberdeen.ac.uk -
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Rebecca Shaw
Wakefield
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