Rebecca Chang Email & Phone Number

Chicago, Il, Us

Niles, Illinois, United States

Chicago, Illinois, United States

- Built highly rated training programs that exceeded employee satisfaction targets by up to 96.8%.- Increased assessment pass rates by 20.5% after revamping approaches to assess new hire readiness.- Decreased training costs by 30% through blended learning strategies optimizing the learning experience. - Implemented peer-to-peer training program for 21 staff members, improving team performance by 20.98%.- Led 3 direct reports that went on to receive multiple accolades and promotions.- Provided valued insights to leadership to drive learning solutions and promote a culture of learning.- Facilitated and delivered virtual and in-person learning sessions using adult learning theory.- Crafted job aids and training materials to increase organizational coordination in a high-stress workplace.

Chicago, Illinois, United States

- Coached and mentored teammates to grow skillsets within limited timeframes. - Provided leadership feedback in areas for team training opportunities to boost performance rates.

Chicago, Illinois, United States

- Led well-received presentation sessions for teaching students, showcasing excellent communication skills. - Counseled students, resolved emerging issues, and acted as the main escalation point for problems.

Lombard, Illinois, United States

CRD#: 6658792- Completed consultations with clients identifying gaps in meeting financial objectives- Researched and created presentations for financial proposals to meet clients' financial goals- Implemented financial strategies for clients at fiduciary level

Chicago, Illinois, United States

- Assisted in establishing financial literacy program helping students borrow responsibly- Reviewed eligibility for students to receive federal and state aid securing funding for their education - Met with students and parents resolving questions and concerns on how financial aid works - Collaborated with Admissions and Student Accounts department to strengthen student relationships- Presented at open houses and student orientations to prepare students for their transition into the school year

Chicago, Illinois, United States

- Answered phones and emails resolving student questions and concerns within 24 to 48 hours- Reconciled and scheduled stipends within compliance regulation while maintaining attention to detail for each student’s account- Informed students on outstanding balances and worked with each student to resolve the balance and keep active status in school- Provided updates, escalated issues, and brainstormed solutions in team meetings for consistent internal procedures

Master Of Education - Med, Applied Digital Learning, Graduate/Professional

Creating significant learning environments (CLSE) by giving students choice, ownership, and voice through authentic learning experiences.

Bachelor'S Degree, Communication, General