Rebecca Cooper Email & Phone Number

I am an accomplished and results-driven customer service, technology, and library management professional with extensive leadership and technical experience in both civilian and military environments, a superb education that includes two degrees and Customer Service Training Certification, and a history of success in driving new technical strategies that maximize client satisfaction and team productivity.As a top-performing team player with more than 15 years of total experience in client-centered roles, I have built a reputation for going the extra mile to ensure a rewarding best-in-class customer experience as well as for my outstanding network, server, and computer support abilities. I have also been recognized for a drive and work ethic that excels in fast-paced high-stakes customer service environments, and displays outstanding troubleshooting and multi-tasking skills.I also possess unmatched technical savvy, shown by my thorough knowledge of all major operating systems, storage devices, and network hardware and passionate about researching and implementing cutting-edge technologies. This, along with my strong interpersonal skills, makes me adept at providing effective operational and administrative support that streamlines key team processes including calendars and scheduling, phone call handling, and the management of information and databases.My extensive experience, as well as my strong proficiency with computer and network technology, databases, and a wide variety of leading applications, makes me a highly effective and valuable member of any technical, library, or customer service team.

Listed skills include Information Management, Library Science, Library Management, Information Literacy, and 21 others.