As a licensed Physical Therapist Assistant working as a 1099 independent contractor, I provide individualized rehabilitation care for a diverse range of patients, including Tricare and VA beneficiaries and their dependents, from pediatric to geriatric populations. I specialize in post-operative rehabilitation, movement mechanics, injury prevention, and return-to-sport programs for athletes. Collaborating with licensed physical therapists, I assist in developing and implementing personalized treatment plans tailored to patient goals, ensuring optimal recovery and functional outcomes. In addition to insurance-based care, I also deliver self-pay recovery services, including instrument-assisted soft tissue mobilization (IASTM), manual stretching, and cupping therapy. My focus on evidence-based interventions and patient education fosters compliance and long-term success. I have a proven track record of facilitating patients’ safe return to daily activities, sports, and work environments, while building strong rapport and trust.

As a Dog Walker/Pet Sitter, I carried out a leadership role in effectuating pet first aid and obedience training techniques while working hand-in-hand with newly-hired employees on the processes and cautions to secure the conveyance of quality care to pets. Here, I mainly navigated the management of pet services to over 20+ customers, including the orchestration of daily routine and walking schedules, to achieve the value proposition of the business.Furthermore, I exhibited inclusive consultation with customers and built trusting rapport with pets as well as their routines and household activities to maintain business efficacy. I also utilized LeashTime to arrange detailed profiles and enable easy tracking of customer keys, billing, and walking schedules.

With my key performance as a Retail Sales Clerk, I undertook an essential function in maneuvering the deliverance of top- notch customer service to foster sales while handling the replenishment and merchandising of craft materials, guaranteeing optimal cleanliness, balancing the cash registers, depositing monetary resources, and attending to discrepancies to amplify store triumph. To expound about my role, I governed the implementation of a new point-of-sale software while exhibiting rigorous training to intercultural associates with regard to the standard operating procedures to support overall effectiveness.Correspondingly, I strategically led the conceptualization of solutions to resolve customer dissatisfaction issues across phone, email, and social media platforms while thoroughly determining and assessing their needs to surpass demands. I also participated and completed the customer service instruction course to amplify personal competence in cooperating with dynamic individuals throughout their buying process.

During my tenure as a Recreational Aid, I spearheaded the coordination of trips and classes with multiple travel agencies and hotels in accordance with needs while captaining the oversight of event booking for pavilion and pool areas and showcasing dexterity in driving three-wheel electric forklift equipment. I also administered the management, repairs, maintenance, and issuance of recreational equipment and power tools valued at over $100K+ to bolster the US service members and families.On the flip side, I competently liaised with diversified vendors to facilitate the ordering of new equipment per customer feedback to drive potency. I also aided customers with regard to leisure time recreation and bestowed tactical recommendations concerning activities and registration to relay quality services.

Here, I played an integral role in safeguarding the accuracy and damage-free standards of the inbound and outbound shipments while constantly emphasizing the importance of strict adherence to the quality standards and regulatory protocols. I also maximized the usage of RF scanner to accumulate and conclude a multitude of shipment orders while guaranteeing optimal timeliness and quality to steer overall productiveness.

In my capacity, I skillfully headed the maintenance of up to 26 swimming pool facilities to allow high-volume usage while chairing the testing, tracking, and recording of chemical levels per safety and health measures and overseeing the filtration units, circulations, and heating and de-humidifier systems to sustain day-to-day serviceability.

Back as a Barista, I functioned intensively in embodying top-tier customer service standards of CEO Schultz’s “third place” concept while conducting a thorough evaluation to distinguish customer and store needs, rendering extensive assistance in coaching diversified co-workers with regard to set processes, and curating promotional signs for product advertisement to contribute to the continuity of operational efficiency.

Years back, I served as a leader for underprivileged children during the summer camp while being recognized by the owner for showcasing stellar performance and skillset concomitantly.

At Mission Valley YMCA, I commanded the supervision of the pool deck, including the activities, to avoid accidents while distributing assistance to the swimmers and manufacturing and imparting personalized teaching programs to extend the facility’s maximum capacity.