Rebecca Eby Email & Phone Number

Calgary, Alberta, Canada

As a contributor to the ongoing development of Pembina’s corporate Product Quality and Measurement strategy I work closely with other Business Units and third parties to ensure the quality of product being received and delivered is representative and on spec. This includes strong communication with our customers as well as conflict resolution.Duties include:• Complete LVP and HVP product quality data reviews and validation processes;• Verify compositional data to ensure correct data for accounting activities;• Monitor online quality analyzers and lab data for potential off-spec quality;• Work closely with logistics to complete monthly invoicing from a petroleum quality perspective;• Meet all industry and internal quality deadlines• Respond to customer enquiries regarding quality;• Initiate inquiries into quality data issues;• Maintain quality workflows and processes• Train and mentor others on PQM

Calgary, Canada Area

o Development lead for ProTrend and have increased sales opportunities and client retention with development successeso Implement new corporate ProTrend initiatives, discuss software gaps and enhancements with peers and clientso Create development quotes and implementation plans for projectso Designed a new module for ProTrend called Field Compliance and successfully transitioned US Field Services to new systemo Scope new requests for enhancements and features including ticket creation, cost quotes, and change management processeso Create custom Excel VBA forms for clients to accommodate unique business requirements including complex GPA and API calculationso Organize and present at Client User Groups and Client meetings both in person or remotelyo Implemented and led focus groups to increase client retention, using InVision to demonstrate proposed changes to softwareo Manage sprints, hours and communication for 3 off-site developerso Test and troubleshoot software in production and staging environments for Canada and USo Train and provide support to 60+ clients across Canada and the USA, 7 ProTrend Technical Specialists, 6 labs across Canada and the USA, 3 other CCES product lines and the CCES sales teams in Canada and the USAo Re-designed the ProTrend invoicing Access database to be more efficient, flexible and reusableo Work with large and complex data to provide meaningful results. Consult with other teams on the Best Practices when dealing with this type of data

o Responsible for administration of client ProTrend databaseso Train and provide support to 10 clients in Canadao Run reports and make updates as requested by clientso Perform data review tasks and inform clients of opportunities for improvemento Ensured month end time sensitive tasks were performed in a timely mannero Implement new clients onto ProTrend including creating the database, gathering data from multiple sources and loading it into the software and trainingo Relay development requests to the development team for review

o Managed 10 Client Project Managers, 25 Sample Reception and Shipping staff, and 4 Invoicing staffo Balanced team workloads, performance reviews, and staff mentorship, recruitment and training, developed training manuals for the project management teamo Participated in the development of new processes and technology to aide corporate growth

o Performed training and administrative duties for the Client Services Team, including troubleshooting problems, helping to evaluate staff and implementing new procedureso Coordinated the Client Services Team and reported to the Operations Managero Maintained client accounts as a Client Project Manager

o Proactively engaged clients to support revenue growth, including a 25% increase in Q1 2013 for a large cliento Managed projects promptly to client specifications; included responding to inquiries and concerns regarding laboratories procedures and sample requirements; coordinated with other lab locations regarding client work; provided information for existing and potential projects to the sales teamo Oversaw client projects from sample receipt to result reporting, including communication between laboratory and client

Calgary, Canada Area

o Increased Quarter 3 sales 10% over previous year in IndigoKids department – one of top 10 departments in Canada o Managed up to 35 staff including shift scheduling, training, performance reviews, interviews and hiringo Executed corporate initiatives and ensured displays were relevant and full even when product not availableo Organized and oversaw processes in the receiving room to ensure product was moved to the sales floor as efficiently as possibleo Communicated with other stores and the Regional Managero Managed customer concerns

Calgary, Canada Area

o Led a task force of 10 people before the store opened to create large displays, move fixtures around and to move as much product from the receiving room onto the floor.o Performed daily inventory checks to ensure the inventory count was accurate.o Aided in receiving as well as the management of product shrinkage. This included working closely with the Loss Prevention.o As one of the first TOD's in the company, the position being new, was key in setting the standard on expectations and flushing out the role requirements

o Assisted customers in finding what they were looking for and recommending other products which may be of interest to themo Created displays from a head office planso When acting as Head Cashier managed beginning and end of days floats and deposits, as well as ensured cashiers coming on shift counted and signed out their shift floats

Fort Mcmurray, Alberta, Canada

o Implemented a Microsoft Access database and Microsoft Excel worksheets to streamline data entry, management and QA/QC, significantly reducing processing timeo Trained new technicians on several instruments in laboratoryo Contributed to the continuous improvement of team processes, project plans and the safety of operations o Collaborated with lab chemists to create and maintain instrument SOP’s o Performed routine testing on oilsand for pH, OWS and PSD, as well as Naphtha on froth sampleso Monitored testing processes and adapted for anomalieso Troubleshooted and repaired instrumentation including Coulter, NMR, centrifuges etc.

Calgary, Canada Area

o Prepared soil, water and leachate samples for organic analysis by GC. o Monitored sample storage spaces for QA/QC.o Maintained the preparation lab cleanliness and supply levels. o Reviewed COC's to ensure all documentation was in order.

Chalk River, Ontario, Canada

o Assisted with laboratory work which included experiments on a Van de Graaf Accelerator - one of three in the world at the time - and recorded findings. o Wrote an outline based on several documents for further research project development and presented research findings to senior staff.

Diploma - Honors, Computer/Information Technology Administration And Management, 3.70 Gpa

Activities and Societies: Minor Official with the Athletics Department, Karate with the AKFo Focused on a variety of IT activities.

Diploma, Chemical Technology/Technician, 3.05 Gpa

Activities and Societies: Minor Official with the Athletics Departmento Focused on the fundamentals in chemistry with hands-on experience.