Rebecca Ferguson Email & Phone Number

· Manages Internal team of 12-20 recruiters.· Achieved highest profit margin in region at 19.91% and accepted to start rate of 93% during Q2· Built relationships with cross-functional partners and stakeholders across company to prioritize key accounts.· Created and presented 4 piece training series with educational materials on new ATS system to division· Runs and analyzes weekly and monthly production reports in PowerBI to maximize efficiencies.

Grand Rapids, Michigan, United States

• Responsible for overall financial health and wellbeing of the West MI Region • Lead internal team of 14 and external team of 250• Managed an office that generated over $6,000,000 in revenue over 12 months• Doubled our office EBITA in one fiscal year • Increased gross margin by over 10 percent over 12 months• Managed approximately 50 client accounts ranging from long term care centers to hospitals.• Developed business relationships with new clients and maintains those with existing clients• Negotiates new and updated contracts with clients regularly • Conducted all employee performance evaluations and disciplinary issues• Hired and evaluated all internal staff members and current positions• Designed and implemented all internal office procedures and guidelines.

Greater Grand Rapids, Michigan Area

Account Manager/Team Lead, Careerstaff Unlimited, 2019-Present• Managed approximately 30 client accounts.• Arranged and directed weekly site visits for clients.• Facilitated relationship between site employees and clients.• Acquired new business through open orders and new clients. • Placed employees on assignment and handled ongoing employee schedules and retention. • Created revenue reports to track and improve office weekly revenue and profit.• Mentored three recruiters focusing on goals and strategies to achieve them.

Greater Grand Rapids, Michigan Area

• Managed the hiring process through sourcing and interviewing candidates, offering and negotiating positions, credentialing, and on-boarding new hires within ATS system.• Developed and executed recruiting strategies to hire and place healthcare professionals in staffing assignments.• Managed the hiring process through sourcing and interviewing candidates, offering and negotiating positions, credentialing, and onboarding new hires.• Processed client job orders, which includes presenting qualified candidates to clients while maintaining exceptional customer service skills.• Executed bill and pay rate negotiations with employees and clients. • Contacted prospective, existing, and active customers through telephone, client site visits and email.• Acted as a benefit designee for branch, responding to benefits questions from field staff and referring more complex benefits issues to the corporate benefits department.• Maintained potential candidate pool and working employees in assignments while coordinating retention effort and the extension of assignments.• Hired 88 professionals from March 2019-August 2019 generating $904,385 in revenue.

Greater Grand Rapids, Michigan Area

• Supervised and mentored approximately 11 Resident Assistants and Residential community of 375 students. • Proficient in Maxient, Simple Campus Housing, and Banner Databases.• Managed the Housing Department operational side of Summer Camps and Conferences season.• Recruited, hired, trained, and supervised 15 summer conference assistants • Oversaw conduct cases including but not limited to drug violations, harassment, and theft.• Advised new student group ASPIRE for women of color.• Organized and executed select late-night student-centered events.• Invented original interactive display pieces for National Week without Violence.

Bloomington/Normal, Illinois Area

-Updated and maintained Bystander Intervention Presentation with current research.-Taught Bystander Training Workshop to sanctioned and volunteer groups.-Facilitated the Alcohol Education Course once a week to sanctioned groups.-Aided in department wide events such as Health Fair, Sober Tailgate, and Pawsitively Stress Free.-Advised Student Advisory Board on Financial Literacy Project.-Presented Bystander Workshop to over 1,000 new students in fall semester.

Bloomington/Normal, Illinois Area

-Created Dean of Students Office Crisis Intervention Manual.-Attended RedBird Care Team and Inclusive Community Response Team Meetings.-Observed Redbird Care Wellness Checks with Associate Vice President. -Performed Hospital Check Ins with Students at Bromenn Advocate Hospital and created plan for reintegration into campus life.-Analyzed past Dean on Duty and Student Behavioral Intervention Team Data in Microsoft Excel.

Young Harris, Georgia

-Coordinated the check ins and check outs of various camps throughout summer.-Prepared residence hall facilities for camps.-Supervised student workers.-Trained and supervise student orientation leaders.-Practiced efficiency in in-house electronic keys records system.-Designed Academic Probation Program for at-risk students.

Illinois State University College

-Advised caseload of over 60 transfer students in various majors.-Co-taught a Transfer Experience online course.-Created educational materials for undecided students and hosted underrepresented majors seminar.-Practiced efficiency in Microsoft Office and in-house mainframe records system.-Experienced database overhaul and system transition from in-house system to Oracle Peoplesoft.-Participated in regular staff trainings and office meetings.

Joliet, Il

- Tutored students ages seven to eighteen on math, reading, and writing.- Recorded student progress for supervisor to determine future tutoring track programs.

Bradley University

•Lives in the residence halls full time with another Resident Adviser Partner and 40 women to offer assistance whenever needed.•Organizes and implements over 12 floor programs per semester ranging from social, educational, cultural and philanthropic.•Writes weekly floor reports, manages floor funds, and handles disciplinary and academic problems. •Acts as a resource and control on the floor.

Bradley University

• Conducted and organized research for professors, order new books, and complete general office duties.

Bradley University

•Telephoned hundreds of alumni a day and updated their biographical information in our computer database.•Informed alumni about improvements and changes to Bradley University.•Persuaded alumni to donate to the university and processed them over the phone and through mail.•Achieved third top caller award.

Bradley University

•Worked on several committees with teammates to organize parts of freshman summer orientation, including preparing presentations, organizing housing, and writing the scripts for educational videos.•Coordinated and worked summer orientation six days a week, which involved directing a session video, helping students put together their schedules, assisting uncomfortable students and parents, and supervising students in the residence halls.•Set up, inventoried, and sold Bradley University t-shirts to students and parents.•Handled credit card transactions.•Co-taught two Freshmen Experience classes, which included taking attendance and planning various presentations and activities.•Helped students adjust to college and be successful at Bradley University.

Joliet Area Historical Museum

•Processed and catalogued new artifacts.•Researched and wrote panels for exhibits.•Worked events for over one hundred people and smaller programs under a supervisor.

Master’S Degree, College Student Personnel Administration, 3.96/4.0

Activities and Societies: College Student Personnel Administration Group

Bachelor Of Arts (B.A.), English And History