Rebecca Franek Email & Phone Number

Chicago, IL, US

Chicago, Illinois, US

• Drives and owns the product vision, roadmap and projects related to DDPA's EDI service.
• Works closely with business stakeholders, external partners and third-party vendors on business requirements and implementations.
• Captures user stories and acceptance criteria to communicate clear product objectives and requirements, as well as manages daily project goals and schedules.
• Gathers feedback from other teams while researching industry trends and standards to improve the EDI product and usage.

• Represented leadership for the benefits EDI shared-services sector; operational management for the Houston region’s client portfolio consisting of 10 large-market clients’ benefits administration software with client.
• Mitigated and minimized risk through quality assurance of teams and their services throughout all phases of delivery and support; assisted project teams, clients, client employees, the firm, and service-level.
• Oversaw large portion of staffing, training, succession planning, managing and career building for an international team.
• Responsibilities included file implementations, data management, data integration, quality assurance, data reconciliation, project management, process improvements, budgeting, standards/best practices, and.

• Leads implementations and ongoing initiatives for over 140 electronic benefit data interfaces for five large market clients totaling over a million lives; includes project planning, requirements gathering, code/SQL.
• Leverages SQL, vendor 834 and proprietary file configurations to implement new carrier feeds, maintain existing imports/exports and troubleshoot participant election issues.
• Contributes to client change orders, delivering on client SLAs and processing monthly vendor premium billing for accounts.

• Oversaw five direct system support specialists with ongoing and new client benefits administration portfolios; included establishment of benefit data requirements, systems configurations and carrier feeds
• Worked with Technical Operations Team to prioritize system development, triage client-specific and global issues and align enhancements along company’s product roadmap

Chicago, IL, US

• Manage over 20 client feedback solution projects simultaneously, from contract signage to live code deployment
• Coordinate efforts and communicate status of deployment activities throughout the customer life cycle to ensure successful and rapid launches
• Collaborate with customer team members, internally and externally, to review, initiate, lead and complete client projects; project tasks include weekly client meetings, consulting clients on matching their business.
• Comprehend structure of third party tools to execute software integrations; third party software includes: analytics, session replay, CRMs, TMSs, and CDNs
• Work closely with programmers to construct code packages for deployment, test product errors and troubleshoot code deployment issues for the client
• Present technical issues to the Product Development Team and assist in verifying resoltuions

• Provided dedicated and ongoing system support for six mid to large-sized clients
• Assisted Project Manager with case implementation, file import and export setup and testing, file transmit calendar awareness, and system configuration for both ongoing and open enrollment client updates
• Translated client business requirements into system functional requirements for benefits system development and work with the Quality Assurance/Development departments for constructing and testing system enhancements.
• Trained incoming systems analysts and specialists through one-on-one sessions and in department-wide sessions while growing the company's training material database

• Provided dedicated and ongoing system support for four mid to large-sized clients
• Completed all system updates and troubleshooting tasks delegated by the System Specialists and Team Leads
• Kept both online and paper auditing documentation in sync with system updates while documenting each open enrollment cases’ benefit developments as open enrollment projects were completed
• Trained 2 incoming systems analysts during role

Schaumburg, Illinois, US

• Provided ongoing support to 20 clients totaling over $212,000 in annual revenue
• Worked with all related stakeholders to rectify client and internally identified system and data inconsistencies
• Maneuvered between benefits, payroll, ticketing and file transfer databases regularly
• Successfully completed 10 enrollments as a support specialist
• Drafted documentation and aided in the construction of an all-encompassing open enrollment packet to enhance the open enrollment process
• Showed mastery at 2 months tenure, and was asked to train incoming support specialists

Schaumburg, Illinois, US

• Provided ongoing support to 20 clients totaling over $212,000 in annual revenue.
• Worked with all related stakeholders to rectify client and internally identified discrepancies
• Maneuvered between benefits, payroll, ticketing and file transfer databases regularly
• Successfully completed 10 enrollments as a support specialist
• Drafted documentation and aided in the construction of an all-encompassing open enrollment packet to enhance the open enrollment process
• Showed mastery at two months tenure, and was asked to train a new support specialist

Managed clients totaling over 12,900 active lives by importing censuses, completing data auditing, exporting EDI files and monitoring processing schedules to ensure timelines and deliverables were met

Facilitated over 4,000 calls from various client employees to assist in their benefit needs

Chicago, IL, US

• Provided writing instruction on coursework ranging from undergraduate essays to doctoral dissertations
• Conducted group-work sessions and collaborative writing projects while working with administrative officials and teaching professionals
• Scheduled appointments, answered calls, and maintained facility

Chicago, IL, US

• Interfaced with members of the press and media
• Followed and record organization’s mentions in both written and visual media
• Created content for the Field Museum’s magazine, In The Field
• Composed press and news releases, media alerts, and related press material for new exhibitions and events at the museum.

Chicago, IL, US

• Maintained social media networks (Twitter, LinkedIn)
• Investigated means of advertising to choose effective advertising campaigns
• Expanded communication methods with clients and agents
• Analyzed and evaluated client data received through effective marketing devices
• Organized monthly events for company employees

Denver, Colorado, US

• Exercised journalist background by conducting interviews, writing articles, fact checking, and editing
• Generated press releases and contacted press sources for interest in covering upcoming Chapter events
• Multi-tasked with writing assignments, software training, and deadlines while working with Chapter volunteers and clients
• Utilized web editing and email campaigning software to expand the organization’s website and awareness

Bachelor Of Arts, Media; English

Education record