Managed submittals, RFIs, project buyout, and closeout processes.Created and executed Owner Change Orders and Commitment.Administered Procore, managed subcontractor relations, and identified blueprint conflicts.Handled invoice coding, approval, and project budget management.Created agendas, managed minutes, and ran OAC meetings.

Oversaw accounts receivables, billing compliance, and insurance management.Managed payroll operations, subcontractor acquisition, and contracting.Maintained up-to-date drawings, welder certifications, and closeout documentation.Responded to RFIs and managed documentation in Procore.

Analyzed job cost reports, managed change orders, and followed up on RFIs and submittals.Coordinated job material deliveries and project closeouts.Maintained organized electronic files for construction plans and job-related documents.

Coordinated projects from beginning to end, ensuring communication between the shop and the customer was streamlined. Acted as the customer liaison to make sure every customer was satisfied with every step of the process. Managed a team of 7 people who worked on the weekend in a box store to generate leads. Developed relationships between new perspective builders, designers, and remodelers to generate more business for the company.

Responsible for fielding client phone calls for roofing specialists in the field and facilitating with getting contracts signed and questions answered about the sales process. Kept salesmen organized and reminded them about deadlines for estimates. Created contracts and explained the insurance process for getting a roof replaced or repaired. Responsible for being the company's liaison for the Direct Repair Program with insurance companies.

Responsible for listening to and scoring calls; live monitoring and immediate feedback on calls; daily coaching and evaluation of statistics and behaviors to improve performance; created job aids and ran training round tables for up to 30 people; created and enforced coaching plans for struggling advisors; provided technical trouble shooting advice as a senior technical advisor when needed.

Acted in various capacities such as waitress, POS, expo and salad stations with cash handling and customer service experience.