Rebecca Smith Email & Phone Number

Tampa, FL

• Provided oversight and executive leadership for a team of 42, including global, resources with $4M annualized fixed costs. Team delivered high quality services in the areas of reporting, data consulting and analytics.
• Developed reporting and dashboards using Agile methodology.
• Replaced multiple Access databases with SQL solutions for Advisory, which reduced time to produce reports by 80%.
• Implemented operational and business efficiency reducing the time it takes to produce the recurring reports for Global team by 75%.
• Enhanced team collaboration and cross training, eliminating silos of support, and offering more reliable support to stakeholders.

Tampa, Florida, United States

• Provided oversight and executive leadership for team of 28 resources with $3M annualized fixed costs. Team delivered high quality services in the areas of reporting, data consulting and analytics for HC data spanning.
• Completed Proof of Concept project for turnover data using Data Virtualization.
• Evaluated MicroStrategy as a potential Business Intelligence tool for Human Capital and negotiated IBM contract to get sourcing data feeds into our Enterprise Data Warehouse.
• Participated in Network Alignment focus group sessions with Canada, Mexico, and Brazil.
• Led a Breather with a Leader session giving Sr. Associates a chance to ask questions to one of their HR SSC leaders.

Tampa, Florida, United States

• Managed tax app support team of 23 resources.
• Support encompassed Level 2 and Level 3 application support, and application focused DBAs for Tax.
• Participated in quality control processes, major outages, and critical troubleshooting calls to resolve system issues and enhance user experience.
• Ensured SLAs were met and provided awareness of critical issues to IT Leadership and Product Service Management.
• Primary driver for implementing changes to US IT Support Transition process and contributed to UK/US IT alignment.
• Mentored other Application Support Leads on US IT processes. Coached Service Managers on support transition activities. Led Coaches Corner sessions sharing experiences to help other leaders with real-time coaching and.

Tampa, Florida, United States

• Operations leader supporting applications for Internal Firm Services
• Performed process integration of 400 applications that were transitioned to a new support model.
• Participated in on-call support rotation to address urgent IT issues outside of regular business hours.
• Developed and maintained documentation for IT processes and procedures.

Tampa, Florida, United States

• Managed and led global support team of 14 that included PwC India staff augmentation.
• Created tool used by Level 2 support that was used to display team metrics in an automated way.
• Turned lower performers into high performers allowing team to pick up additional support responsibilities and improve team processes.
• Instrumental in process improvement of ISA database to better manage transition efforts; team transitioned over 70 applications into Level 2 application support.
• Drove initiative to put IO Support Escalation and Stakeholder Communication guidelines into the Project Management Knowledge Base formalizing communication for critical outages.

Tampa, Florida, United States

• Project Manager for an Employee Benefits Reimbursement company overseeing client implementation project that was projected to double company's business.
• Collaborated with stakeholders to develop and execute project plans, ensuring alignment with organizational goals.

New Port Richey, Florida, United States

• Provided project management services at an online education company.
• Formalized and defined a business initiative and put a plan together for a project that was unable to get off the ground for several years prior; established methodology and processes for PMO.
• Managed several software development projects that enabled Bisk to gain a better understanding of their lead generation so that they could increase profits.
• Gathered requirements from multiple departments, streamlined processes, and assisted with communication between internal areas and was responsible for vendor management including RFPs.
• Assumed leadership role of project teams, inspiring and motivating employees.
• Led cross-functional teams to drive project success and exceed client expectations.

St Petersburg, Florida, United States

• Managed on average 2-4 projects and 30 problem management issues using Microsoft Project.
• Managed a team of 15, supported financial services industry, and improved overall team performance i.e. accurately estimating project work, meeting target dates.
• Provided Tandem team with SQL and.NET training and assistance.
• Created tool used by upper management that assisted in employee ranking and compensation.
• Implemented Release schedule for back-office systems.
• Led pilot program that separated maintenance and development teams to improve productivity.

St Petersburg, Florida, United States

• Coded compliance changes and enhancements to a VB based account management application.
• Created advanced SQL scripts to cleanup data issues and provided reporting.
• Made enhancements to a.NET CRM system; performed data analysis and SQL development.
• Implemented and optimized systems integration solutions to enhance operational efficiency.

Palm Harbor, FL

• Provided web-based custom software application solutions for clients using Microsoft technology.
• Developed B2B2C custom solution for dog specialty shop.
• In charge of all sales, accounting, project management, general management, and operations.
• Wrote proposals, defined requirements, oversaw quality, and managed client relationships.

Tampa/St. Petersburg, Florida Area

• In charge of all IT activities for the company.
• Designed and developed enhancements to medical claim management software.
• Administered and maintained database for processing thousands of medical claims daily.
• Streamlined business processes for accounting and core business rules, Peachtree integration.
• Experienced in developing custom software solutions for small businesses.

St Petersburg, Florida, United States

• Wrote proposals, defined requirements, and provided customer care.
• Managed projects for medical claim management, recruitment site, e-business solutions for distribution environments and supply chain management; created and implemented QA policies.
• Led a team of software developers in designing and implementing custom applications for clients.
• Managed the full SDLC, from design and development to testing and deployment.
• Collaborated with cross-functional teams to gather requirements. Developed solutions that met business needs. Leveraged relational database design for flexibility, security, and ease of use.

Tampa/St. Petersburg, Florida Area

• Designed, architected, developed, implemented, and supported custom software applications.
• Developed web applications using JavaScript, XML, VB 6, and Microsoft SQL.
• Wrote functionality specs, data flow diagrams, sequence diagrams, test plans, use cases.