Rebecca Smith Email & Phone Number

Tampa, Fl

• Provided oversight and executive leadership for a team of 42, including global, resources with $4M annualized fixed costs. Team delivered high quality services in the areas of reporting, data consulting and analytics under Human Resources (HR) Shared Services Center.• Developed reporting and dashboards using Agile methodology.• Replaced multiple Access databases with SQL solutions for Advisory, which reduced time to produce reports by 80%.• Implemented operational and business efficiency reducing the time it takes to produce the recurring reports for Global team by 75%.• Enhanced team collaboration and cross training, eliminating silos of support, and offering more reliable support to stakeholders.

Tampa, Florida, United States

• Provided oversight and executive leadership for team of 28 resources with $3M annualized fixed costs. Team delivered high quality services in the areas of reporting, data consulting and analytics for HC data spanning employee lifecycle.• Completed Proof of Concept project for turnover data using Data Virtualization.• Evaluated MicroStrategy as a potential Business Intelligence tool for Human Capital and negotiated IBM contract to get sourcing data feeds into our Enterprise Data Warehouse.• Participated in Network Alignment focus group sessions with Canada, Mexico, and Brazil.• Led a Breather with a Leader session giving Sr. Associates a chance to ask questions to one of their HR SSC leaders.

Tampa, Florida, United States

• Managed tax app support team of 23 resources.• Support encompassed Level 2 and Level 3 application support, and application focused DBAs for Tax.• Participated in quality control processes, major outages, and critical troubleshooting calls to resolve system issues and enhance user experience.• Ensured SLAs were met and provided awareness of critical issues to IT Leadership and Product Service Management.• Primary driver for implementing changes to US IT Support Transition process and contributed to UK/US IT alignment.• Mentored other Application Support Leads on US IT processes. Coached Service Managers on support transition activities. Led Coaches Corner sessions sharing experiences to help other leaders with real-time coaching and career conversations with their staff and providing tips on communication.• Used process transformation to improve processes and enhance client services.• Made applications more stable and made performance improvements to applications by automating steps and streamlining support activities so that tickets could be resolved faster.

Tampa, Florida, United States

• Operations leader supporting applications for Internal Firm Services• Performed process integration of 400 applications that were transitioned to a new support model.• Participated in on-call support rotation to address urgent IT issues outside of regular business hours.• Developed and maintained documentation for IT processes and procedures.

Tampa, Florida, United States

• Managed and led global support team of 14 that included PwC India staff augmentation.• Created tool used by Level 2 support that was used to display team metrics in an automated way.• Turned lower performers into high performers allowing team to pick up additional support responsibilities and improve team processes.• Instrumental in process improvement of ISA database to better manage transition efforts; team transitioned over 70 applications into Level 2 application support.• Drove initiative to put IO Support Escalation and Stakeholder Communication guidelines into the Project Management Knowledge Base formalizing communication for critical outages.

Tampa, Florida, United States

• Project Manager for an Employee Benefits Reimbursement company overseeing client implementation project that was projected to double company's business.• Collaborated with stakeholders to develop and execute project plans, ensuring alignment with organizational goals.

New Port Richey, Florida, United States

• Provided project management services at an online education company.• Formalized and defined a business initiative and put a plan together for a project that was unable to get off the ground for several years prior; established methodology and processes for PMO.• Managed several software development projects that enabled Bisk to gain a better understanding of their lead generation so that they could increase profits.• Gathered requirements from multiple departments, streamlined processes, and assisted with communication between internal areas and was responsible for vendor management including RFPs.• Assumed leadership role of project teams, inspiring and motivating employees.• Led cross-functional teams to drive project success and exceed client expectations.• Developed and implemented project plans, schedules, and resource allocation strategies.• Utilized project management tools and software to streamline processes and enhance productivity.

St Petersburg, Florida, United States

• Managed on average 2-4 projects and 30 problem management issues using Microsoft Project.• Managed a team of 15, supported financial services industry, and improved overall team performance i.e. accurately estimating project work, meeting target dates.• Provided Tandem team with SQL and .NET training and assistance.• Created tool used by upper management that assisted in employee ranking and compensation.• Implemented Release schedule for back-office systems.• Led pilot program that separated maintenance and development teams to improve productivity.• Assisted with pilot program that created a test team of business analysts tasked with ensuring quality assurance for all development projects in operations.

St Petersburg, Florida, United States

• Coded compliance changes and enhancements to a VB based account management application.• Created advanced SQL scripts to cleanup data issues and provided reporting.• Made enhancements to a .NET CRM system; performed data analysis and SQL development.• Implemented and optimized systems integration solutions to enhance operational efficiency.

Palm Harbor, Fl

• Provided web-based custom software application solutions for clients using Microsoft technology.• Developed B2B2C custom solution for dog specialty shop.• In charge of all sales, accounting, project management, general management, and operations.• Wrote proposals, defined requirements, oversaw quality, and managed client relationships.

Tampa/St. Petersburg, Florida Area

• In charge of all IT activities for the company.• Designed and developed enhancements to medical claim management software.• Administered and maintained database for processing thousands of medical claims daily.• Streamlined business processes for accounting and core business rules, Peachtree integration.• Experienced in developing custom software solutions for small businesses.

St Petersburg, Florida, United States

• Wrote proposals, defined requirements, and provided customer care.• Managed projects for medical claim management, recruitment site, e-business solutions for distribution environments and supply chain management; created and implemented QA policies.• Led a team of software developers in designing and implementing custom applications for clients.• Managed the full SDLC, from design and development to testing and deployment.• Collaborated with cross-functional teams to gather requirements. Developed solutions that met business needs. Leveraged relational database design for flexibility, security, and ease of use.

Tampa/St. Petersburg, Florida Area

• Designed, architected, developed, implemented, and supported custom software applications.• Developed web applications using JavaScript, XML, VB 6, and Microsoft SQL.• Wrote functionality specs, data flow diagrams, sequence diagrams, test plans, use cases.