Rebecca Graves Email & Phone Number

United States

Admin Operations Analyst, Office of the CAO, County of Inyo

Independence, California, United States

Independence, California, United States

Ridgecrest, Ca

Allen, Texas

I took time off work while our son fought Ewing's Sarcoma (a rare children's bone/soft tissue cancer). He lost his battle in January 2019 and I am ready to rejoin the workforce.

Dallas, Texas

• Central point of contact for Strategic/Partner customer(s) relationship from account management perspective.• Worked effectively with internal organizations (Supply Chain, Accounting, Business Mgmt, Legal, QA, Shipping, etc.) to support customer accounts. Balanced being customer advocate with Maxim’s best interests.• Built solid symbiotic relationship with Sales/Apps, leading to better internal data and customer support.• Managed pricing contracts, facilitated legal agreements, handled escalations and shortages, and analyzed forecasts – applying judgements to drastically increase forecast accuracy (exceeding management objectives).• Expert at building authentic customer relationships; able to anticipate their spoken and unspoken needs to identify and implement customized improvement plans to better serve each individual customer contact.• Restored relationships with strategic contacts who had strong negative feelings based on prior experiences.• Met/exceeded objectives to increase customer engagement rating metrics to highest level.• Worked directly with all levels of procurement (buyers to VP); traveled for face to face meetings/presentations

Dallas, Texas

• Central point of contact for Strategic/Partner customer(s) relationship from account management perspective.• Worked effectively with internal organizations (Supply Chain, Accounting, Business Mgmt, Legal, QA, Shipping, etc.) to support customer accounts. Balanced being customer advocate with Maxim’s best interests.• Built solid symbiotic relationship with Sales/Apps, leading to better internal data and customer support.• Managed pricing contracts, facilitated legal agreements, handled escalations and shortages, and analyzed forecasts – applying judgements to drastically increase forecast accuracy (exceeding management objectives).• Expert at building authentic customer relationships; able to anticipate their spoken and unspoken needs to identify and implement customized improvement plans to better serve each individual customer contact.• Restored relationships with strategic contacts who had strong negative feelings based on prior experiences.• Met/exceeded objectives to increase customer engagement rating metrics to highest level.• Worked directly with all levels of procurement (buyers to VP); traveled for face to face meetings/presentations

Dallas, Texas

• Managed Inside Sales Org (Inside/Senior Inside Sales, and Data Entry ~20 employees/3-4 direct reports).• Responsibilities included hiring and developing personnel, growing revenue (multiple 10s of M$/year in revenue), handling customer escalations, setting policies and procedures, providing analysis/reporting and presenting internally (up to VP level executives), and generally influencing the direction of the organization. • Prior to my promotion there was significant turnover which ceased under my leadership.

Sunnyvale, California And Dallas, Texas

• ~5 to 10 employee range over time; daily operations of subordinates in line with ISA role below.• Handled business to business relationships with the small and mid-tier customers buying directly. • My responsibilities included training new employees, mentoring existing employees, handling customer escalations, identifying creative ways increase efficiencies, and creating policies and procedures that guided/defined the new organization.

Sunnyvale, California

• Handled a large volume of incoming calls from B2B customers looking for price & availability, order status, expedites, shipping information, and problem resolution in a new direct distribution channel within Maxim.• I played a huge role in shaping this new organization, as an individual innovator and a mentor to my peers.