Rebecca Hartman Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Easton, Pennsylvania, United States

• Dedicated to ensuring customer satisfaction by remaining accessible and friendly
• Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for quickly resolving issues prior to escalation
• Thorough knowledge of menu offerings, including gourmet food, cocktails, beer, and wine pairings
• Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special… Show more
• Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
• Success multitasking while remaining professional and courteous in fast-paced environments Show less

Camden, NJ

• Cut short because of Coronavirus - would have done the following:
• Ensured over 500 Band Members have completed new hire paperwork, passed their background checks, and turned in all proper identification to be employed in the state of New Jersey
• Scheduled over 200 Ticket Takers, Ushers, Ambassadors, and Merchandise for BB&T Pavilion
• Responsible for working directly with the General Manager to stay within the venue’s staffing budgets
• Oversaw all check-in/check out processes… Show more Cut short because of Coronavirus - would have done the following:
• Oversaw all check-in/check out processes for the 2018 season, assisting up to 300 Band Members a day

Greater Philadelphia Area

• Fulfilled distribution of complimentary tickets to local stores and restaurants for The Fillmore, Foundry, Theater of Living Arts, and The Queen

Greater Philadelphia Area

• 3,500 capacity venue
• Answer phones and return voicemails
• Help guests pick their perfect seat in person and over the phone
• Proficient in Ticketmaster system
• Provided ticket holders with accessible seating throughout the events if needed

Greater Philadelphia Area

• Responsible for checking bags and screening guests and employees to ensure overall safety
• Performs routine search procedures utilizing bag searches prior to guests entering the venue
• Receives and acts on complaints from patrons according to established policies and procedures
• Ensure protection of facilities, properties, employees, and guests of The Fillmore and Foundry
• Aids in direction of an orderly evacuation of the building during emergencies

Greater Philadelphia Area

• 300 capacity venue
• Maintaining superior customer service both in-person and over the phone
• Responsible for answering phones and questions, handling cash and credit transactions, scanning tickets, and stamping patrons' hands to identify which show they are attending
• Managed guest list and ticket allocations for each performer
• Proficient in Ticketmaster system

Greater Philadelphia Area

• Assisted with scanning tickets, guarding doors & access points, coat check, and merchandise sales
• Responsible for greeting guests, providing information, and assisting with problems/issues
• Controlled ticket access points throughout The Fillmore and Foundry

Greater Philadelphia Area

• Managed social media posts for Theater of Living Arts, The Fillmore, and The Foundry on show days
• Collected patron emails to enter into a raffle before openers
• Contacted and arranged the pick up of tickets for the raffle winner
• Worked festivals and events like 104.5 Birthday Shows, Made In America, Philadelphia Tattoo Convention, and Decibel Metal and Beer Fest

Greater Philadelphia Area

• Managed job posting, phone screening, hiring, and onboarding processes for candidates applying to all open positions through Indeed employment website
• Started and managed two Instagram accounts for our Northeast Pennsylvania and Philadelphia offices using Canva
• Grew our Instagram followings from 0 to 80 followers in 15 posts (NEPA)
• Grew our Instagram followings from 0 to 104 in 14 posts (Philly)
• Managed three Facebook accounts for the Northeastern Pennsylvania… Show more
• Managed three Facebook accounts for the Northeastern Pennsylvania, Philadelphia, and Lehigh Valley offices

Greater Philadelphia Area

• Handled cash and card payments through IDTech Card Readers
• Processed memberships and ticket allocations
• Managed reserved ADA seating accommodations for guests
• Sold tickets in person and over the phone for future shows and performances

Greater Philadelphia Area

• Deliver supplies needed to run Front of House operations to the venue, including equipment, merchandise, signage, and volunteer supplies during the 2019 Fringe Festival
• Train the Front of House Manager how to maintain, set up, and operate box office equipment through the run of the show

Greater Philadelphia Area

• Facilitated safe setup and tear down for VIP backstage areas behind Main Stage for Jay-Z, Beyonce, Megan Thee Stallion, Lizzo, Cardi B, and Travis Scott
• Monitored and communicated with vendors and contractors, track and log rentals, deliveries, and client rentals
• Navigated Philadelphia for errands to CVS, Home Depot, Target, Whole Foods, and AC Moore.
• Over 130,000 fans in attendance

Greater Philadelphia Area

• 1200 Capacity Venue
• Supervised and assigned tasks to the 40 student staff members I oversaw
• Responsible for the resolution of all guest concerns or complaints

Greater Philadelphia Area

• Checking the daily schedule for accuracy and answering telephone calls with professionalism
• Greet and welcome guests, directing them where they need to go

Greater Philadelphia Area

• Greet guests upon entrance to the venue
• Check tickets and provide guidance to seats
• Show guests where to find exits and restrooms

Greater Philadelphia Area

• Responsible for answering phones, handling cash, opening/ closing paperwork, and answering questions for guests
• Proficient in Paciolan ticketing software for a 10,200 capacity venue
• Worked Temple Football home games at Lincoln Financial Field (capacity 67,594) selling student day of tickets

Greater Philadelphia Area

• Assisted with the front-of-house operations at venues
• Coordinated a staff of 500 volunteers for all events
• Sent out weekly emails to all volunteers for different volunteer opportunities, shift reminders, and training information.
• Facilitated a relationship with Temple University STHM program for students to earn industry hours as a graduation requirement
• Verified and approved Industry Hour paperwork for college volunteers
• Qualified guest membership orders

Easton, PA

• 97 room capacity
• Create the initial greeting for guests by welcoming them into our establishment and make them feel at home
• Checking in and out guests and groups efficiently while still offering the best guest service possible
• Handle money by giving correct change and charging the correct amount
• Assign and coordinate rooms, paying attention to the room type and length of stay
• Handle guest concerns and request by making sure rollaway beds, early arrivals, late check… Show more

Greater Philadelphia Area

• 253 room capacity
• Create the initial greeting for guests by welcoming them into our establishment and make them feel at home
• Checking in and out guests and groups efficiently while still offering the best guest service possible
• Handle money by giving correct change and charging the correct amount
• Assign and coordinate rooms, paying attention to the room type and length of stay
• Handle guest concerns and request by making sure rollaway beds, early arrivals, late check… Show more

Bethlehem, Pennsylvania

• Shadowed Vice President of Hospitality, Catering Manager, Hospitality Specialist, and Hospitality Assistant on daily tasks
• Attended and took notes for event order meetings
• Attended site inspections, tours, tastings, etc.
• Assisted in the day of event operations
• Reviewed and compared 2014, 2015, and 2016 calendars of events to qualify event leads for 2017
• Created PACE history to streamline qualifying event leads in the future

Orlando, Florida Area

Bachelor Of Applied Science (B.A.Sc.), Event Leadership

Certificate, Music Industry Essentials

Associates Of Applied Science (A.A.Sc.), Hospitality Administration/Management

Activities and Societies: Hospitality Management Club, Laconic Literary Magazine, 2016 Spring Leadership Program

Certification In Hospitality For The State Of Pennsylvania, Hospitality And Recreation Marketing Operations

Activities and Societies: DECA, Skills USA

High School, General

Activities and Societies: Hair and Makeup Crew for the school musicals (2010-2013)