Rebecca Taylor Email & Phone Number

Kihei, Hawaii, United States

Maui

Maui County, Hawaii, United States

• Managed daily operations for the distillery’s front of house, restaurant, bar, and tastings • Recruited, trained, and directed a staff of 30 full and part-time employees in kitchen, wait staff, and tour guides • Maintained a food cost percentage at 19.75% (well below the industry average of 28-32% for restaurants)• Installed point of sale, and inventory management from the user interface to backend • Researched, priced, and developed menu items, specials, and drink recipes in collaboration with Head Chef and lead bartenders• Ensured compliance with Maui Liquor Control Board requirements for legal service and sale of alcohol • Coordinated site visits with destination management companies, investors, partners, and stakeholders• Organized staff scheduling, special event calendars, large groups, and VIP bookings• Created digital assets and write content for social media, online menu, travel directories, and website

• Oversaw service agreements and operations of two property management firms appointed to six affordable housing projects serving 2,500 lower-income Californians• Directed the 501(c)3 social services arm that coordinates 50 neighborhood events across the state each year• Hired, trained, and developed staff to coordinate and produce innovative programs and activities that build community, promote academic enrichment, healthy living and a pathway to prosperity• Administered $3M in community operations and $200K in resident programming budgets annually• Approved capital improvement projects that preserve community assets while maintaining affordability• Fostered program partnerships with over 90 local non-profits, corporations and agencies to further mission• Designed marketing, signage, forms, surveys and literature to promote and enhance resident engagement• Strategized social media campaigns and the website in line with the organization’s mission and core values• Resolved resident concerns and deliver outstanding customer service to over 2,500 homeowners• Coordinated all corporate meetings, events, and retreats from conception through completion• Spoke at seminars and conferences on the value of resident programs, customer service, and fair housing

Los Angeles

• Coordinated service clinic events to educate over 200 BMW owners, build brand loyalty and drive profits • Supervised a high volume call center with a 98% conversion rate for booked service appointments• Hired and trained agents to utilize CRM software, lead management, telephone etiquette, and scripting tools• Oversaw dispatching operations for six flatbed delivery trucks and drivers in Los Angeles and Orange County• Maintained an average BMW Customer Service Index Score of 98.5% for the department• Managed and accounted for a $5M luxury loaner car fleet of over 100 vehicles

Laguna Beach

• Managed room blocks, inventory, rooming lists and cut-off dates in hotel management software • Oversaw site visits, contracts, billing and correspondence with all contracted groups and guests• Designed a wedding website and proposals to convert tentative inquiries into contracted parties• Negotiated competitive room rates, incentives, and stay restrictions with prospective guests• Responded to guest complaints and special requests with empathy, accuracy and timeliness• Scored 10 out of 10 on every Signature Worldwide secret shopper call received throughout tenure

Upland, Ca

• Organized all air travel, transportation and room accommodations for Board of Directors• Supervised all on-site coordination of meetings from audio-visual setup to food and beverage• Coordinated requests for proposals, site visits, contracts, catering and entertainment

Las Vegas, Nevada Area

• Operated multiple phone lines to create dining reservations from incoming calls • Arranged seating charts to maximize table-turns, increasing profits and ensuring a smooth service • Complied daily reports for Executive Chef, and General Manager• Monitored reservation emails with attention to quick reply-time and proper etiquette • Managed online reservations through OpenTable• Expedited special reservations and requests from Directors of VIP Services for high-profile guests

Las Vegas, Nevada Area

Ensured member retention and growth by planning mixers, recruitment events, and cold calling.Managed the registration desk and check-in duties for all events big or small.Attended and took minutes at all monthly meetings.

Bachelor Of Science (B.S.), Hotel Administration Meetings & Events Management

Activities and Societies: Sparkle Events Management Club MemberDegree in Hotel Administration with a Meetings and Events management.

High School

Activities and Societies: Dance Ensemble, Company MemberSeabury Hall is a coed, private college preparatory school for middle and high.