Rebecca Love Email & Phone Number

Melbourne, Victoria, Australia

Responsible for driving business requirements and managing projects related to BGL Systems with a focus on process improvement to enhance client experience.In this role I am required to work with the Internal Systems Product Team to scope out and implement changes and enhancements to BGL webservices, ensuring better client engagement and process.

The primary focus is to support the Head of CX and all BGL client-facing teams, to implement and maintain systems and workflows that aim to achieve remarkable client experiences. The CX Operations Lead is responsible for monitoring customer feedback and reporting requirements also.

The primary focus is to support the Support Leads, Product Teams and Senior Managementgroup. The Support Operations Lead is responsible for monitoring customer feedback andreporting requirements. As part of the role there is to be a focus on developing a deepknowledge of the client and attention to continuous client experience improvement.

East Brighton

Working alongside the BGL Support Team, I am responsible leading a team of specialists and for providing technical support to BGL clients in relation to any integration queries, as well as working with the Product Development Teams to streamline all integration processes for our users.

East Brighton

Moorabbin

Diploma, Project Management

Cx Management Fundamentals, Consumer Services And Advocacy

This Customer Experience Management Fundamentals course is designed to equip you with skills in the following five core Certified Customer.

Business Administration And Management, General, Certificate Iv

Vce, Vce

Victorian Certificate of Education, my biggest achievement was completing a Year 11 Psychology in Year 10 and Year 12 Psychology in Year 11.

Cx Strategy Design

Learning design frameworks to enhance my ability to design sustainable strategy across the CX function.