Serves as primary support for production systems while working directly with clients to ensure data accuracy for business and consumer credit reporting. Review, process, and submit client data for monthly credit reports to U.S Credit bureaus. Provide technical assistance for both internal and external clients, between clients, their software support team, and the U.S Credit bureaus. Coordinate and conduct employee cross-training for production systems. UI testing for new software development on staging instances and post-deployment on production instances. Create process and procedural technical documentation for both internal and external users.

Served as project lead and support for the development of new software platforms while working directly with clients for database access, software integration, technical documentation, and large-scale data analysis of live client data feeds. Developed applied payment delinquency calculations for proprietary system. Review and document community management software used by clients for data availability and content, specific to new software platform requirements.

Independent Contractor functioned as Integration Specialist for nationally-recognized software developer, specializing in technical documentation, Executive Client support and large-scale data analysis. Served as single point of contact for coordinating communication between Client and Developer, and compiling and reviewing data extractions from Clients' current Community Management software provider. Developed macro-enabled Excel templates for data review and reporting, guidelines for populating mandatory fields, and summary information for Development team inclusion. Wrote technical documentation for Executive Client support, cross-training job functions and system processes, fostering knowledge transfer and synchronous operations.

Functioned as single point of contact for master inventory database administration for multiple business units (BUs) during full product lifecycle, from creation to obsolescence, and served as Functional Team Lead for ERP data integration program. Provided general ERP system support to all Operations managers and supported Manufacturing Engineers during all new product launches. Designed, published, and maintained macro-enabled quarterly price book for foreign sales office distribution, providing multiple currency factoring, configured- and flat-model string parts, and Order Form capabilities. Trained various levels of employees on new system use and responded to user questions and complaints, helping to develop necessary enhancements that enriched system efficiency and grow user-friendly attributes.