The Settlement Home for Children cares for individuals with who have experienced severe emotional trauma, abuse and neglect.A mentor builds a safe, healthy and positive relationship with an individual child.

​The Austin Angels mission is to walk alongside children, youth, and families in the foster care community by offering consistent support through intentional giving, relationship building, and mentorship.The Love Box volunteer builds long-lasting community and friendship with a family while helping to meet the specific, unique needs of their matched family.

Austin NOW strives to empower and uplift women in the community through advocacy, educational workshops, and volunteer opportunities. Austin NOW believes in taking action with urgency in order to bring positive change to the lives of women, especially those in underserved areas.DEI Strategies:- Develop and implement strategies to promote diversity, equity, and inclusion within Austin NOW and the community.- Assess and address DEI-related issues and create initiatives to foster an inclusive environment.Education and Training:- Organize workshops and training sessions on DEI topics for members and the community.- Provide resources and support to committees to ensure DEI principles are integrated into all activities.

Whenever a child must be removed from their home, Texas courts appoint Child Protective Services (CPS) to serve as a "Conservator" of the child.Responsibilities included:- Took over cases from Investigation caseworkers after children are removed from their homes and placed in care outside their homes.- Determined each child’s needs and arranging for additional testing, evaluations, records, or further assessments they need.- Conducted home studies of family members or family friends (kinship providers) who might care for the child.- Made sure the people who are caring for the children have what they need and keeping them informed about the case.- Worked with children, families, and communities to plan for a child's permanent living arrangement.- Found potential permanent placements for the child by meeting with parents, family members, and other people who are important to the family. - Made sure families get services to keep their child safe and help them keep their child at home. - Met with children, parents, family friends, or foster homes in public as well as in their own homes.- Visited children at least monthly to see if the child feels safe where they are living and to ensure their needs are being met.- Participated in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child’s needs, the family’s progress, and the department’s efforts to achieve permanency for the child. - Transitioned children back home and providing support to the family until the legal case is closed.- Documented casework activity.- Maintained good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.

- Guided the adoption and evaluation activities for physician clinic practice sites to identify non-standard or non-compliant workflows and information gaps. Assessed current system issues and provides training to leverage electronic medical record functionality that supports practice standards and patient outcomes.- Collaborated with the local leadership and physician clinic practice leadership to enhance the trainingexperience and identify adoption and optimization strategies in order to achieve expected outcomes.- Provided ongoing electronic medical record application upgrades or new feature training to the physician practices and new associate training.- Developed and maintained positive working relationships with practice users to ensure optimal utilization of clinical applications.

- Analyzed, managed and communicated health information through information systems andapplications for acute care.- Conducted analysis of clinical and organizational needs. Identifies, designs and evaluates clinicalinformation systems and applications. - Participated in the development of organizational policies and initiatives related to collecting,managing and communicating clinical information. - Ensured information systems policies, procedures and technologies comply with applicable laws and regulations. Designs and delivers training materials to educate users about information technologies. - Participated in EMR design, build, implementation and training for new providers or practices. Acts as an agent of change to help promote organization adoption of EMR and workflow to optimize patient safety and experience.- Recruited clinicians for work groups. Meets with clinicians for competency validation.

- Managed customer relationships and communications between developers, project managers, and product managers for complex Electronic Health Records (EHR) implementations. - Responsible for ensuring seamless workflow integration for Skilled Nursing Facilities, including mobile point of care devices- Trained customer staff on minimum data set (MDS) assessments to meet government requirements for maximum reimbursement- Created and maintained internal training guides for the mobile device and implementation process

- Responsible for the successful onboarding of all Healthcare Revenue Protection customers. Partnered with sales, legal, IT, and operations to create an exceptional onboarding experience for every customer.- Set and maintained best practices for onboarding, training, implementation, and operations hand-off for large complex hospital systems- Set and maintained implementation roadmaps, communicating milestones and target dates with Sales and Professional Service teams ensuring synergies across each customer’s projects - Engaged customer throughout the implementation process and training to ensure immediate value and success with our products- Increased overall customer SAT after implementation 100%

- Engaged as a trusted liaison between end users and subject matter experts to implement and train clinical, billing, and interface software. - Identified discrepancies between end user workflow and application capabilities, and coordinated resolution with the build team- Created and delivered presentations at annual user conferences- Created software training guides for internal use and customers- Additional training included Patient Portal, Interface Engine and Lab Code Linking, Document Management, Rxhub Eligibility Check, Surescripts, OB Module, nMotion, and Schedule

Participated in all implementation phases of a new service system for BMW Service Centers.

Worked with a third-party network team to manage accounting system information: Exchange Servers, Back-ups, Remote Access, Windows Operating Systems, ProSystems FX accounting software, Microsoft Office Suite, printers, and fax machines.

After five years of performing as a Customer Support Engineer, moved into software development as a Test Lead and Beta Administrator for Windows and Mac printer drivers.