-Assumed responsibility for customer product badging program, quickly mastering the role; audited and revamped inefficient processes, reducing many hours of manual work-Partnered with IT to track existing tickets related to customer product badging, resolving disorganization and accelerating development of new feature enhancements for internals and customers-Developed and implemented a centralized gateway for curriculum changes, alerting stakeholders of new, archived, and replacement courses before customer notification; currently enhancing this gateway with BI reporting for improved awareness and user experience-Significantly enhanced internal organizational learning awareness by establishing multiple communication touchpoints (intranet site, SharePoint hub, Teams channel) and running a regular campaign of engaging content-Created graphics and visual content using company branding standards, reducing dependency on marketing teams and enhancing team visibility with appealing designs, infographics, web pages, GIFs, widgets, and more-Led the “People Rocks” culture committee communication workstream (initiative to create fanatical U Krewers), assisted in developing initiatives like a development hub, team games, and enhanced recognition-Conceptualized and managed the rock ‘n’ roll themed monthly cultural newsletter “The Chord,” overseeing its publication and promotion

-Participated in transition of Ascentis software to a UKG product (same role)

-Redesigned look and feel of Ascentis LMS, organized learning objects with metadata and tags for better customer UI/UX, promoting learning and decreasing implementation time by 15%-Recognized need for continuously updated guides specific to new features within software; created and recorded scripts for each phase of learning using various software tools-After filling an opening on the HR team, tasked with becoming a SME in Ascentis product in 6-7 months; was able to own implementation lifecycle within 90 days, exceeding expectations-Focusing on healthcare & benefit compliance; configured product using customer requirements, determining feasibility for end user and found innovative outside-of-the-box solutions

-Audited and vetted existing tools and processes in City of New Brighton, creating many efficiencies-During COVID-19, implemented tools to improve communications for internals/externals like Confluence, Slack, Tawk.to and a Public Works/Code Enforcement request module-Project Managed the award-winning “Tree of Life” mural on a public building as part of an initiative to promote city inclusivity and diversity; coordinated with vendors, artists, stakeholders, and city council, while overseeing grants, budget, and volunteer scheduling-Improved hiring and on-boarding within department with enhanced guides and Confluence wiki-Used programming experience to create automated fees within invoicing screen and custom reporting with user defined data mapped fields integrated with other ERP modules

-Responsible for multi million dollar facility reservations; shifted easily into position because of excellent communication skills and adapted quickly into role within the first 30 days-Identified staff need for better communication, found solution within software for custom reports

-Passion for providing strategic direction to professional album company, increased market revenue by recruiting industry partnerships; delivered brand guidelines and brand identity -Identified customer needs for new products focusing on portraiture and In Person Sales-Along with impeccable presentation skills, initiated close communication with small businesses with the use of interactive videos and social media content to influence and translate sales

Hired to coach T-ball and Baseball and assisted with scheduled games in younger age groups. Also, coordinated days/locations with parents and volunteers. Involved in curriculum and daily roster.-Displayed flexibility and dependability when a need for extra staff arose; learned and executed new skills quickly without prior experience

Managed small team of full time and seasonal store employees in a productive retail environment. -Developed new organization system for files and paperwork to more easily track revenue-Hired and trained new employees and developed training processes to help new employees feel more comfortable faster and increase retention