Becca Nelson Email & Phone Number

-Assumed responsibility for customer product badging program, quickly mastering the role; audited and revamped inefficient processes, reducing many hours of manual work-Partnered with IT to track existing tickets related to customer product badging, resolving disorganization and accelerating development of new feature enhancements for internals and customers-Developed and implemented a centralized gateway for curriculum changes, alerting stakeholders of new, archived, and replacement courses before customer notification; currently enhancing this gateway with BI reporting for improved awareness and user experience-Significantly enhanced internal organizational learning awareness by establishing multiple communication touchpoints (intranet site, SharePoint hub, Teams channel) and running a regular campaign of engaging content-Created graphics and visual content using company branding standards, reducing dependency on marketing teams and enhancing team visibility with appealing designs, infographics, web pages, GIFs, widgets, and more-Led the “People Rocks” culture committee communication workstream (initiative to create fanatical U Krewers), assisted in developing initiatives like a development hub, team games, and enhanced recognition-Conceptualized and managed the rock ‘n’ roll themed monthly cultural newsletter “The Chord,” overseeing its publication and promotion

-Participated in transition of Ascentis software to a UKG product (same role)

-Redesigned look and feel of Ascentis LMS, organized learning objects with metadata and tags for better customer UI/UX, promoting learning and decreasing implementation time by 15%-Recognized need for continuously updated guides specific to new features within software; created and recorded scripts for each phase of learning using various software tools-After filling an opening on the HR team, tasked with becoming a SME in Ascentis product in 6-7 months; was able to own implementation lifecycle within 90 days, exceeding expectations-Focusing on healthcare & benefit compliance; configured product using customer requirements, determining feasibility for end user and found innovative outside-of-the-box solutions

New Brighton. Mn

-Audited and vetted existing tools and processes in City of New Brighton, creating many efficiencies-During COVID-19, implemented tools to improve communications for internals/externals like Confluence, Slack, Tawk.to and a Public Works/Code Enforcement request module-Project Managed the award-winning “Tree of Life” mural on a public building as part of an initiative to promote city inclusivity and diversity; coordinated with vendors, artists, stakeholders, and city council, while overseeing grants, budget, and volunteer scheduling-Improved hiring and on-boarding within department with enhanced guides and Confluence wiki-Used programming experience to create automated fees within invoicing screen and custom reporting with user defined data mapped fields integrated with other ERP modules

New Brighton, Mn

-Responsible for multi million dollar facility reservations; shifted easily into position because of excellent communication skills and adapted quickly into role within the first 30 days-Identified staff need for better communication, found solution within software for custom reports

Oakdale, Mn

-Passion for providing strategic direction to professional album company, increased market revenue by recruiting industry partnerships; delivered brand guidelines and brand identity -Identified customer needs for new products focusing on portraiture and In Person Sales-Along with impeccable presentation skills, initiated close communication with small businesses with the use of interactive videos and social media content to influence and translate sales

West St. Paul

Hired to coach T-ball and Baseball and assisted with scheduled games in younger age groups. Also, coordinated days/locations with parents and volunteers. Involved in curriculum and daily roster.-Displayed flexibility and dependability when a need for extra staff arose; learned and executed new skills quickly without prior experience

Rosemount, Mn

Managed small team of full time and seasonal store employees in a productive retail environment. -Developed new organization system for files and paperwork to more easily track revenue-Hired and trained new employees and developed training processes to help new employees feel more comfortable faster and increase retention