Becca P. Email & Phone Number

Oxford, Gb

Oxford, Gb

Oxford, England, United Kingdom

Oxford, England, United Kingdom

JOSCAR is a collaborative tool used by 28 Primes and buying organisations in the aerospace, defence, security and space industry along with the Ministry of Defence to act as a single repository for pre-qualification and compliance information. Accurate and up-to-date information is available on over 5,000 suppliers and has become a fundamental requirement to meet the rising challenges of managing supplier risk, compliance, performance and development.Key ResponsibilitiesService Delivery and Customer Relationships- Built strong relationships with Buyer customers, across numerous areas of each organisation to maximise customer success and service delivery, ensuring all customers gained the greatest value from the system and being a JOSCAR Buyer member.- Developed reports, dashboards and heatmaps for the Primes to ensure that they can draw actionable insights easily from the vast amount of data available on the JOSCAR portal- Worked with colleagues to always maintain the quality of Hellios’ data and systems- Built knowledge of the industry, key areas of concern or focus and relevant legislation that affects the BuyersTraining and Development- Hosted on the job training to ensure Buyer users had excellent knowledge of the system and processes, including new functionality and benefits- Identified training needs and adapted style and approach to suit these- Led internal training sessions on areas such as the role of a Service Delivery Manager and Reports and Dashboards (CRM and CFA)

Oxford, England, United Kingdom

Oxford, England, United Kingdom

Oxford, United Kingdom

- Built strong relationships and rapport with customers, providing advice and support throughout the supplier onboarding process- Communicated with supplier customers both over the phone and by email to explain the benefits of the UK communities; to help them with their registration for the first time; to assist with renewal of their annual subscription or navigating document and questionnaire updates- Provided first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status- Actively participated in team meetings to share and exchange information - Strove to ensure personal and team targets were consistently met or exceeded- Worked proactively to streamline processes and implement continuous improvement enhancements

Oxford, United Kingdom

- Optimised sales performance, exceeding company set targets.- Maintained exceptional standards of service at all times.- Promoted store using relevant marketing tools and social mediachannels.- Communicated with centre management on a regular basis, to analysesales and footfall figures, ensuring full potential of store was achieved.- Led recruitment and training, development and personal development reviews and progression within the team.- Monitored and minimised controllable costs to increase store profitability.- Performed payroll functions, maintaining time-keeping information and processing and submitting the payroll records.- Created, maintained and entered information into databases.- Set up and managed both paper and electronic filing systems, recordinginformation, updating paperwork or maintaining documents includingattendance records, correspondence and sales reporting.

Reading, United Kingdom

- Managed a well-established team of ten, gaining respect and trust from all staff in a short space of time through clear communication, efficient working and problem solving that differed from previous management.- Increased cash management and transaction accuracy by retraining and coaching lower level managers and sales team, gaining attention of senior managers at head office.

Witney, Oxfordshire

- Exceeded brand and store targets for 2015/2016 and 2016/2017. Ranked top of the company for sales lift versus LY on numerous occasions.- Achieved outstanding Stock Take results for 2015/2016, 2016/2017 and 2017/2018 of <1.0%, as well as internal Audit results of 98%.- Supported company launch of two new loyalty schemes – ranking top out of nearly 200 stores for percentage of sales made with a loyalty card over launch weekend with 83% penetration.- Customer Experience Area Specialist for 24 stores, collating, analysing and cascading results on a weekly and monthly basis. Created and updated report of YTD results, honing Microsoft Excel skills.- Trusted by Area Manager to cover a number of other local stores including Oxford, Cheltenham, Maidenhead and Henley.- Successfully launched new brand in store, analysing sales and challenging stock packages effectively to increase sales performance while avoiding detrimental impact on existing two brands.- Recruited Supervisor, introducing an exceptional manager to the brand after identifying her potential to succeed within the business. She has since gone on to receive promotion to Assistant Manager and then Branch Manager within the company.

Oxford, United Kingdom

Oxford, United Kingdom

Shrewsbury, United Kingdom

Shrewsbury, United Kingdom

Bachelor Of Science (Bsc), Mathematics

A Levels, Mathematics, Biology, Physics, Aab

As Levels, Further Mathematics, Art And Design, Bb

Gcses, 11 A*-B

Activities and Societies: Peer Support, Prefect, Hockey Club, Rounders Club