Rebecca Owen Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

Continue to directly manage two teams, as stated in manager role, to help with operations of the underwriting department and with retention of the company. Additionally, I work with other operation workflows to improve efficiency including Salesforce and managing daily tasks, improve presentations for new business and retention, work agents to sell additional products to our insureds, and am a resource for all staff to assist them in their own tasks and goals.

Austin, Texas Area

Currently manage two teams consisting of 11 members, provide monthly reports for executive team, problem solve system and retention issues, project lead new workflows and guidelines, and travel as necessary.- Manage the Account Services Team (5 members), who are responsible for retention and excellent customer service of current TMLT clients. This travelling team works closely with physicians and administrators to explain the insurance policy and assist with any questions. They also are required to work with all employees of the company, understand the insurance products, use multiple systems, and provide presentations.- Manage Underwriting Systems Team (6 members). This team manages IT issues within the underwriting department, provides clerical duties in the department (mail, scanning, customer service, proof of insurance), and most recently has worked the last 3 years to create a new system (Oasis) for the company with an emphasis on the underwriting department.Managing both teams requires knowledge of underwriting principles, competitors in the market, ability to recognize new business opportunities, exceptional communication skills, marketing techniques to gain attention of physicians, PowerPoint, Adobe, & SalesForce, and excellent customer service. Each team is a gateway to make the underwriting department successful.

Austin, Texas Area

-Primary job responsibility is to create relationships with clients to maintain a high retention for the company. Job responsibility requires at least 70% travel in Texas to meet with clients, which average about 230 clients every year. -Responsible for renewing contracts with networks - hospital and group formed. Networks provide a community for physicians to come together and earn a discount on their insurance policy, as well as offer other unique features. -Produce a quarterly 'Group Update Report' to all group administrators, network administrators, and agents that provides news and upcoming events that our clients can participate in.-Issue, maintain, and renew policies for excess Cyber Liability, Medefense Plus, and EPLI coverage.-Provide educational seminars to employees on how to speak and visit with clients, writing and speaking skills, and training on issuing Cyber policies.-Attend conventions such as TexMed, Texas Medical Group Management Association (TMGMA), and other specialty conventions.

106 N. Mays, Round Rock, Texas

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Austin, Texas Area

Managed malpractice insurance accounts of physicians practicing in Texas. Duties included underwriting review, changes to accounts, renewing/cancelling, billing inquiries, determining changes in environment, assisting in changes to policy, and general customer service, which required minimal travel.

Mba, Business

Emphasis in Organizational Leadership & Management

Ba, Business