Rebecca T. Email and Phone Number

As a Customer Success Account Manager at Microsoft, I specialize in fostering robust client relationships and driving strategic initiatives that propel customer satisfaction and product adoption. My expertise lies in translating customer needs into actionable insights, ensuring a seamless onboarding experience, and nurturing long-term partnerships that contribute to sustained account growth.My journey began with a solid foundation in technical support at T-Mobile, where I honed my problem-solving skills and developed a keen understanding of customer-centric service. Transitioning to Brillio as an Incident Manager & Lead Trainer, I implemented training programs that significantly reduced onboarding time, directly impacting cost savings and operational efficiency.At Microsoft, my role has evolved to encompass a broad spectrum of responsibilities, from conducting training sessions to managing strategic client accounts. I've successfully grown customer contracts by 20% through innovative readiness facilitation processes and have served as a Subject Matter Expert within the SDFF team, developing key processes for ongoing readiness training.My professional attributes are underpinned by a PROSCI certification and a deep commitment to team management, leadership, and cross-functional collaboration. I thrive in fast-paced environments, consistently driving program accountability and leveraging data analytics for real-time performance metrics.I'm passionate about change management and have a track record of identifying opportunities for process improvement. My analytical acumen and interpersonal skills enable me to communicate effectively with team members and clients alike, ensuring that every interaction adds value and aligns with organizational goals.