Responsible for collaborating on the development and implementation of coaching and leadership development for people leaders (manager level and above) across the enterprise. Oversaw an enterprise-wide program that implements training, upholds coaching standards, and drives performance to create a world-class coaching environment. Led cross-functional projects responsible for the design, implementation, and evaluation of leadership development training.

Responsible for collaborating on the development and implementation of coaching and leadership development for people leaders within the organization. Oversaw a team of Coaching Consultants that support specific areas of the business who implement training, uphold coaching standards, and drive performance across multiple functions in order to create a world-class coaching environment. Led cross-functional projects responsible for the design, implementation, and evaluation of leadership… Show more Responsible for collaborating on the development and implementation of coaching and leadership development for people leaders within the organization. Oversaw a team of Coaching Consultants that support specific areas of the business who implement training, uphold coaching standards, and drive performance across multiple functions in order to create a world-class coaching environment. Led cross-functional projects responsible for the design, implementation, and evaluation of leadership development training. Show less

Supported domestic and international teams in implementing and driving performance through coaching and leadership development programs.

Centralized the operational practices of the Retail Quality team with the enterprise to increase productivity and alignment on quality processes. Quality Liaison with Amazon client to ensure that we meet client contractual obligations and alignment with client expectations.

Led a team of 15 associates by monitoring, coaching, and managing their daily activities and performance to meet team and client metrics.

Support all training goals and objectives. Trained, supported, and develop new associates while overseeing the day-to-day administrative responsibilities of new hires as they transition from new employee orientation through training to full production, including training new hire classes, providing continuing education, and coaching.