Rebecca Paice Email & Phone Number

Australia

London, England, United Kingdom

As Locksmith Manager, I am be responsible for managing the day-to-day operations of our locksmith business. I oversee the management of stock and purchases, invoicing and quoting, collaborate closely with our senior Locksmith to ensure that the training of our apprentices and locksmiths is current.Responsibilities:* Manage stock and purchases to ensure that we have the necessary supplies and equipment on hand to complete jobs efficiently.* Oversee the invoicing and quoting process to ensure that all customer needs are met in a timely and accurate manner.* Collaborate with our senior Locksmith to ensure that the training of our apprentices and locksmiths is always up to date.* Ensure that customers feel they are our number one priority and that their needs are met to the highest standards.* Communicate with Department Management to ensure that we are operating in a manner that allows us to increase our monthly income while making our locksmiths more productive.* Manage the day-to-day operations of our on-road locksmiths.* Ensure that vehicles are maintained and roadworthy, tools and equipment are supplied and available, and the day-to-day running of the department is profitable.* Ensure that the locksmiths feel valued and that they have the necessary support to do their jobs to the best of their abilities.* Implement processes and procedures

London, England, United Kingdom

As a Locksmith Scheduler, I play a crucial role in managing the day-to-day operations of our on-road locksmiths. I am responsible for managing customer enquiries via phone and email, ordering stock for jobs, account invoicing, customer quotes, and job scheduling. My ultimate goal is to ensure that the locksmiths are able to complete their work to the highest standard, in a timely and efficient manner.Responsibilities:* Manage customer enquiries via phone and email, and ensure that all queries are resolved in a timely and professional manner.* Order stock and supplies for jobs, ensuring that the necessary equipment and materials are available for the locksmiths to complete their work.* Oversee the account invoicing and customer quote process, ensuring that all billing and pricing is accurate and up to date.* Schedule jobs for the locksmiths, taking into account their skills, availability, and location.* Ensure that the locksmiths have the necessary information, equipment, and supplies to complete their work to the highest standard.* Manage the day-to-day operations of the on-road locksmiths, ensuring that all work is completed to the highest standards and within the agreed timeframe.* Maintain accurate records of job schedules, stock orders, and customer enquiries.

Mandurah, Western Australia, Australia

As Locksmith Branch Manager, I was responsible for overseeing the day-to-day operations of the branch, ensuring that all work is completed to the highest standards and within the agreed timeframe. I was responsible for asset management, improving the supply chain, undertaking the business administration, team recruitment and training of apprentices, social media posts and engagement, staff supervision, improving revenue, and implementing policies and procedures.Responsibilities:* Oversee the day-to-day operations of the branch, ensuring that all work is completed to the highest standards and within the agreed timeframe.* Manage the supply chain, ensuring that all materials and equipment are available for the locksmiths to complete their work.* Undertake the business administration, including bookkeeping, payroll, and other financial tasks.* Recruit and train trainee staff, ensuring that they are fully equipped with the skills and knowledge required to deliver exceptional service to our customers.* Manage the branch's social media presence, creating engaging posts and interacting with customers on various platforms.* Supervise the staff, ensuring that they are working efficiently and effectively, and providing support and guidance where necessary.

Kwinana, Wa

As a Locksmith Manager, I oversaw the day-to-day operations of a locksmith business while being responsible for providing a range of locksmith services to my clients. Responsibilities:* Installing and repairing various types of locks, such as deadbolts, and padlocks.* Cutting keys for locks, including high-security and restricted key systems.* Assessing the security needs of clients and recommending appropriate solutions.* Responding to emergency calls and providing lockout services to clients.* Maintaining accurate records of client interactions, services provided, and products used.* Managing inventory and ordering supplies as needed.* Providing customer service through email, phone, and in-person interactions.* Staying up-to-date with the latest locksmithing technologies and techniques.* Implement marketing strategies

Canning Vale, Wa

As a locksmith, I have extensive experience in providing a range of services, including key cutting, lock installation and repair, and emergency lockout assistance. I possess strong technical skills and the ability to work effectively in a fast-paced environment.Responsibilities:* Cutting and duplicating keys* Installing, repairing and replacing locks, keys and security systems* Providing emergency lockout assistance* Responding to customer inquiries, providing quotes and recommendations* Maintaining inventory of parts and tools* Ensuring all work is completed in accordance with industry standards and regulations* Conducting regular maintenance and inspections of locks and security systems* Maintaining accurate records of all work performed

Rockingham, Wa

As a Junior Locksmith, I played a pivotal role in the workshop, providing support to the first and second-year apprentices while handling various responsibilities. I effectively managed the day-to-day operations of the shop front, ensuring exceptional customer service through email, phone, and in-person interactions. Additionally, I was accountable for invoicing account customers and facilitating the smooth running of the workshop. A key part of my role was ensuring that the on-road locksmiths had all the necessary parts and equipment to successfully complete their jobs.Responsibilities:* Provide guidance and support to the first and second-year apprentices, assisting them in their training and skill development.* Manage the day-to-day operations of the shop front, including customer service, inquiries, and complaints through various communication channels.* Handle invoicing for account customers, ensuring accuracy and timely processing of payments.* Maintain and update inventory records, ensuring availability of necessary parts and supplies for on-road locksmiths.* Collaborate with senior locksmiths to coordinate and allocate required parts to specific jobs, optimizing efficiency and minimizing delays.* Conduct periodic inventory checks to ensure adequate stock levels and identify any discrepancies or shortages.* Assist in maintaining a clean and organized workshop, ensuring tools and equipment are properly stored and readily accessible.* Stay updated with industry trends, new locksmithing techniques, and emerging technologies to enhance skills and knowledge.* Follow safety protocols and guidelines to maintain a secure and hazard-free working environment.* Provide input and suggestions for process improvements and operational efficiency enhancements.

Sunshine Coast, Qld

As an Apprentice Locksmith, I completed my 4-year apprenticeship with Able Security Group in October 2010. During this time, I was responsible for the day-to-day service of customers, receiving emails from clients requesting locks and keys to their Restricted Keying Systems while following the business's strict ordering system to ensure the integrity of the systems.Responsibilities:* Assist senior locksmiths in the installation, repair, and maintenance of various types of locks and security systems.* Provide support to the Locksmith Manager and other staff members as required.* Respond to customer inquiries, taking orders and providing quotes for the supply of locks, keys, and other security systems.* Attend on-site calls with senior locksmiths, gaining practical experience and assisting with the completion of work.* Ensure that the company's procedures and standards are adhered to, with a focus on providing exceptional customer service.* Maintain a high level of safety when working on site and ensure that all safety guidelines and protocols are followed.* Keep up-to-date with new and emerging technologies in the locksmith industry, ensuring that skills and knowledge are continually improved.* Attend and successfully complete any required training programs, workshops or courses to improve skills and knowledge.

Cert 3, Cert 3 Locksmithing

Cert 3 Locksmithing

Education record