2022 starts my career as Claims Manager at Legal & General.Skilled in Team Motivation and Engagement, Analysing KPI Data, HR support, Absence & Performance Management, Coaching, Results-Driven and strong relationship management networking. 11 years as American Express Customer Service Team Leader (Customer Experience Coach). Set up and led remote teams since 2010, including coaching, development, training, supporting and driving results. My prior career was within the Railway Industry, dealing with HR, people management and Real-Time Information, passenger safety & security & liaisons with the Police.The railway career gave me experience in risk management, collaboration work, fast decision making, adhering to regulations including heathy and safety standards as well as having a high attention to detail in order to produce evidential packs for the Police & courts.I also had a short contract as a Police Intelligence Analyst which highlighted my ability to analyse data, present data to stakeholders and the importance of confidentiality, compliance and legislation requirements.Throughout my life I have always had a passion for travel & for personal performance:1. Gold Duke of Edinburgh Award2. Manager of the Year3. World Excellence Award in Customer Services4. Charity walk 100km London to Brighton5. Charity cycle Brighton to Paris6. London & Brighton Marathons
Listed skills include Customer Service, Management, Organization Skills, Communication, and 16 others.