Rebecca Smith Email & Phone Number

United Kingdom

London Area, United Kingdom

• E2E on-time delivery of different Lean Project types including DMAIC, RIEs, PDCAs and Quick Wins across the organisation. Ranging in value of £20,000 - £900,000 savings per project. • Developing & deploying solutions including but not limited to automations, AI, dashboards, virtual chat bots, apps, training, and Salesforce development. Both self-built solutions and working with external developers.• Engaging with employees at all levels to create a shared vision for improvements, building buy-in and support.• Encouraging feedback, out of the box thinking and coaching employees towards operational excellence.• Delivering as-is’ mapping, VSM, process controls, transition to BAU and benefit validation for the Growth Acceleration Plan, a £25 million improvement investment made up of a 5-year portfolio of programs. • Minimising at risk revenue across the business to the value of £2 million. • Strong business understanding used to implement cross functional solutions to drive faster saving recognition.

Managing multiple lean projects for a department to specific KPIs beginning with introducing DBPM to this department. Within these projects, using lean tools, change management and effectively communicating to all relevant RACI as needed. Additionally providing support to the Chief Operations Officer in picking up any ad-hoc quick wins/RIEs/Kaizen/Agile as required by the business.Developing and playing a key role in process design & improvement and the business adopting DBMP. Delivering training to the business, introducing process mapping, governance, and control to unstandardised processes. Continuously monitoring the ever-changing landscape in the business to capture areas for potential improvements. Leading the business in adopting best practices and new ways of working. Sole responsibility for the Digital Excellence: Automation program, this program delivers a citizen developer initiative driving the use of Power Automate. Responsibilities include but are not limited to pitching the program to business CxOs, employee training, SLT championing, communications, forums, reporting and supporting the implementation of basic automation across the business to reduce process waste. Establishing Continuous Improvement infrastructure in the business. to drive operational excellence in line with the Operational OKRS. Working with the Head of CI to establish key metrics and measurements to support the department.

London, United Kingdom

Project management of the largest revenue generating events and products across multiple portfolios and geographies. Including budget management of up to £6,000,000 GP margins & £2,000,000 in costs, 30+ stakeholders, 400 sponsors & 15,000 customers. People management (operations teams of 10+ and internal teams of 30+) Direct line management experience 2yrs+. Managed and advised on processes to ensure both best practice for the business and ongoing professional improvement. Maintaining strong relationships with key senior stakeholders in project teams, to drive the teams to produce successful and profitable products in the most time-efficient way. Implementing new operations processes and effectively & efficiently rolling them out e.g., pivoting to digital: implementing the new processes to pivot from physical to virtual events. Managing change during restructures and business acquisitions, including several acquisitions.

London, United Kingdom

London, United Kingdom

Moving up the ranks from assistant, executive to event manager within just 8 months. Event management of 20 events a year; this included pre-event planning, the onsite experience, and post-event management. Implementing new processes to streamline the business and improve efficiency. One example of this is moving from Excel to Salesforce for Sales Operations. Developing a CSR strategy with key stakeholders including the managing director and CEO, generating buy-in with SLT to support implementation. Being recognised as a future leader in the company and selected as one of six to participate in a future leader training programme.

High Beech

The Kings Oak gave me the opportunity to host events such as birthdays, corporate business parties, charity auctions and large weddings. Working here developed my time management, organisational, communicative and adaptability skills whilst providing a high level of customer service. Working both large formal and small casual events, including weddings, baby showers, six nation game days and coffee mornings. Liaising with a wide variety of clients and understanding different aspects of the events industry.

Bath, United Kingdom

In a part time role at the Bath Coffee Company I saw the hardships and rewards of starting a new business. The company was founded by my previous employer at The Assembly Inn, who I followed in to his new venture.This allowed me to develop my hospitality skills in a different direction, I moved from a local pub to a local coffee house. As a new business, I have worked as a part of a team to help establishthis new coffee house, securing repeat customers, in a friendly relaxed environment.I have undergone training as a barista working behind the counter, whilst alsohelping with the promotion of this new business. Developing a fantastic energy for both customers and the workforce, it developed a range of new skills and endurance needed to pursue a new venture.

Bath, United Kingdom

Working in a friendly environment, I have gained invaluable people skills with the localBath community. Due to a difficult work environment, I have faced and overcomemany challenges working here. Gaining interpersonal, time management and organisationalskills, which has allowed me to provide high quality service, quickly.

Bachelor’S Degree, History, 2.1

High School

A Levels - A - History B - English Literature and Geography GCSE’s - A* - History and Geography. A - Biology, Chemistry, Physics and Art..