Rebecca Wilt Email & Phone Number

Orlando, Fl, Us

Tysons, Va, Us

Arlington, Virginia, Us

CTRMG-CGJV Contractor• Developed portfolio of workshops, webinars, job aids, and interactive learning objects to support evaluation efforts of US State Department’s Foreign Service Institute• Led project to revise, validate and expand FSI’s library of course evaluation questions for use in over 2700 courses

San Francisco, Ca, Us

• Worked cross-functionally with internal partners to facilitate changes to help.twitter.com articles for product and policy launches and coordinated with stakeholders (product, legal, social teams) to write, update, and deprecate articles, FAQs, and forms• Managed Help Center localization requests and partnered with translation team to ensure articles were available in multiple languages

San Francisco, Ca, Us

• Published 1.9k replies over six-month period by using @TwitterSupport branding, voice, and tone for an audience of 7.1M followers• Provided support and troubleshooting assistance to customers with challenges and questions related to their account, new products, and updates• Communicated with cross-functional partners to identify and triage bugs and outages• Developed training programs, facilitated onboarding, and worked on a team to approve over 5k Tweets of seven new hires

Ithaca, New York, Us

• Led multiple projects for community foundations, colleges, universities, and K-12 schools for their 24-hour Giving Day events• Trained clients on platform function and assisted in troubleshooting challenges as they arose• Managed project plans and timelines while collaborating with key project stakeholders to ensure project success• Created onboarding documentation and training materials to support and welcome new Project Coordinators

Burbank, Ca, Us

• Trains, coaches, and mentors performers on maintaining operating guidelines, high-quality interactions, and efficiency standards• Created new training materials for Star Wars: Galaxy’s Edge

Burbank, Ca, Us

• Facilitates Magic Kingdom Park Orientation through memorized script and personal stories• Works with various lines of business to teach up to 40 new and transferring Cast Members the history and details of their work location

Burbank, Ca, Us

• Performs in various entertainment roles throughout Walt Disney World• Ensures safety standards are met and maintains a high level of efficiency in all locations• Attends various training programs and performance workshops

Burbank, Ca, Us

• Managed various entertainment experiences, including high-traffic meet and greet locations, to ensure safety standards, show quality, courteous guest interactions, and efficiency standards were met• Supported Cast Members in career development and educational endeavors by providing information regarding Disney Aspire, the company's tuition reimbursement program, interview preparations, and resume writing/editing

Burbank, Ca, Us

• Mentored Cast Members on performance techniques through feedback and observations • Supported 30+ entertainment venues and offerings to ensure performer efficiency and guest satisfaction

Burbank, Ca, Us

• Utilized problem-solving and communication skills to solve Guests’ concerns and challenges related to tickets, FastPass+, and MyDisneyExperience by partnering with other lines of business, the Guest Experience Center, and the use of various apps

Burbank, Ca, Us

• Lead and organized 600 students during three nightly performances• Communicated pertinent information to talent, directors, chaperones, and Cast Members• Oversaw nightly show aspects including rehearsals, costume distribution, and calling show cues in live theatre environment to ensure safe and efficient entrances and exits of all Guest performers

Washington, Dc, Us

• Assisted Capitals’ Game Entertainment staff during home games throughout the season by following a strict schedule of promotions and activities provided for all fans in attendance• Represented the brand in various community events to deepen connections between the team and its fans year-round

Annapolis, Maryland, Us

• Taught Spanish levels 1, 2, 3 (honors) classes by providing a variety of interactive and technology-based activities to improve students’ speaking, reading, writing and listening skills• Participated in extracurricular activities including AVID team, Director of spring musical• Active in school community (prom/homecoming chaperone, teacher participant in pep rally, attendance at student athletics/performances, fundraisers, community outreach programs, etc.)

Master Of Arts (M.A.), Secondary Education And Teaching

Bachelor Of Arts (B.A.), Spanish/Theatre