Tech Writer | Knowledge Team
Current
Apr 2024 - Present
AeroLeads people directory · profile
Rebecca Zeff Email & Phone Number
Tech Writer | Knowledge Team
at
Riverside.fm
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Tech Writer | Knowledge Team
Location
Tel Aviv-Yafo, Tel Aviv District, Israel
Company size
Who is Rebecca Zeff? Overview
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Quick answer
Rebecca Zeff is listed as Tech Writer | Knowledge Team at Riverside.fm, a with 7 employees, based in Tel Aviv-Yafo, Tel Aviv District, Israel. AeroLeads shows a matched LinkedIn profile for Rebecca Zeff.
Rebecca Zeff previously worked as Customer Operations Manager at Stealth Startup and Product Operations Manager at Fundbox. Rebecca Zeff holds Political Science And Government from Florida International University.
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Email format at Riverside.fm
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Riverside.fm
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Profile bio
About Rebecca Zeff
Strategic, authentic, and high-energy Customer Operations leader with a knack for simplifying complex technical concepts. With a background in both customer and product operations, I thrive on empowering customer-facing teams to advocate fiercely for our customers and company needs, as well as, bridging the gap between technical teams and end-users. My love for content and technical writing enables me to breakdown intricate ideas into easily understandable pieces. Positive, upbeat, and endlessly curious, I am committed to pushing for meaningful change and fostering strong relationships within any team or organization. I'm passionate about growing people and celebrating their strengths which drives me to encourage those around me to exceed their perceived limitations. I firmly believe in the power of abundance—the more you give, the more you get; there's more than enough opportunities, resources, and success for each and every one of us. Let's connect and explore how we can collaborate to achieve our goals together.
Current workplace
Rebecca Zeff's current company
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Riverside.Fm
8 roles
Rebecca Zeff work experience
A career timeline built from the work history available for this profile.
Customer Operations Manager
Provided operational solutions for an up and coming start up as they began the framework for their customer support team, including, but not limited to, Zendesk implementation, support and service process foundations, and team culture both within the team and its positioning at the company as a whole.
Aug 2023 - Sep 2023
Product Operations Manager
I was responsible for leading operational initiatives and streamlining processes to optimize the functionality of the product management team. I executed a comprehensive training plan for the new Chief Product Officer, providing in-depth knowledge of Fundbox products and processes, and established myself as a go-to resource for product-related inquiries across the business. Furthermore, I spearheaded efforts to tackle ongoing strategic operations challenges, including the implementation of improved experiment tracking and the refinement of business requests. By documenting new processes and improving existing ones, I successfully contributed to the streamlining of the PM team's workflow and contributed to the overall success of the organization.
May 2022 - Jan 2023
Customer Operations And Team Manager
-Led, motivated, and mentored Customer Support, Support Operations, and Technical Support teams and team leads remotely and overseas.-Provided guidance on best practices and various approaches to achieve customer satisfaction, as well as, personal and professional career growth throughout team.-Designed, executed, and delegated training and documentation processes to onboard new employees and continuously educate current employees.-Optimized Zendesk operations to boost productivity, accuracy, and CSAT (90%), and overall team performance. -Analyzed customer inquiry data to identify business insights and opportunities for process improvement/advocated for customers to business and product teams for feature and product enhancements. -Created and taught standard practices with measurable KPIs.-Managed customer facing Knowledge Base
Dec 2019 - Aug 2022
Customer Support Team Lead
Jun 2018 - Dec 2019
Customer Support Representative
Jul 2016 - Jun 2018
Customer Service Sales Representative
Mar 2016 - Jul 2016
Madricha
Recruited participants to travel Israel for 10 daysGuided 2 groups of 30 young adults from New York to Israel
Jan 2014 - Jun 2014
Team & coworkers
Colleagues at Riverside.fm
Other employees you can reach at riverside.fm. View company contacts for 7 employees →
LB
Lindsay Bullock
Colleague at Riverside.FmGreater Toronto Area, Canada
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OR
Ofer Rozenstine
Colleague at Riverside.FmTel Aviv District, Israel
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RJ
Rafael Jacoba
Colleague at Riverside.FmCavite, Calabarzon, Philippines
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IG
Iddo Gat
Colleague at Riverside.FmIsrael
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PR
Philip Rayg Ruiz
Colleague at Riverside.FmLas Piñas, National Capital Region, Philippines
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AS
Alya Sokolova
Colleague at Riverside.FmTel Aviv District, Israel
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MA
Mor A.
Colleague at Riverside.FmTel Aviv-Yafo, Tel Aviv District, Israel
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RT
Romeo Tom Daniel Tagra
Colleague at Riverside.FmImus, Calabarzon, Philippines
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TS
Tara Struyk
Colleague at Riverside.FmEdmonton, Alberta, Canada
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IV
Isaac Van Aelstyn
Colleague at Riverside.FmBrooklyn, New York, United States
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Lindsay Bullock
Colleague at Riverside.FmGreater Toronto Area, Canada
View →
OR
Ofer Rozenstine
Colleague at Riverside.FmTel Aviv District, Israel
View →
RJ
Rafael Jacoba
Colleague at Riverside.FmCavite, Calabarzon, Philippines
View →
IG
Iddo Gat
Colleague at Riverside.FmIsrael
View →
PR
Philip Rayg Ruiz
Colleague at Riverside.FmLas Piñas, National Capital Region, Philippines
View →
AS
Alya Sokolova
Colleague at Riverside.FmTel Aviv District, Israel
View →
MA
Mor A.
Colleague at Riverside.FmTel Aviv-Yafo, Tel Aviv District, Israel
View →
RT
Romeo Tom Daniel Tagra
Colleague at Riverside.FmImus, Calabarzon, Philippines
View →
TS
Tara Struyk
Colleague at Riverside.FmEdmonton, Alberta, Canada
View →
IV
Isaac Van Aelstyn
Colleague at Riverside.FmBrooklyn, New York, United States
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1 education record
Rebecca Zeff education
FAQ
Frequently asked questions about Rebecca Zeff
Quick answers generated from the profile data available on this page.
What company does Rebecca Zeff work for?
Rebecca Zeff works for Riverside.fm.
What is Rebecca Zeff's role at Riverside.fm?
Rebecca Zeff is listed as Tech Writer | Knowledge Team at Riverside.fm.
Where is Rebecca Zeff based?
Rebecca Zeff is based in Tel Aviv-Yafo, Tel Aviv District, Israel while working with Riverside.fm.
What companies has Rebecca Zeff worked for?
Rebecca Zeff has worked for Riverside.Fm, Stealth Startup, Fundbox, Glassesusa.Com, and Birthright Israel: Mayanot.
Who are Rebecca Zeff's colleagues at Riverside.fm?
Rebecca Zeff's colleagues at Riverside.fm include Lindsay Bullock, Ofer Rozenstine, Rafael Jacoba, Iddo Gat, and Philip Rayg Ruiz.
How can I contact Rebecca Zeff?
You can use AeroLeads to view verified contact signals for Rebecca Zeff at Riverside.fm, including work email, phone, and LinkedIn data when available.
What schools did Rebecca Zeff attend?
Rebecca Zeff holds Political Science And Government from Florida International University.
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