Rebeka Kohl Email & Phone Number

Saint Paul, Mn, Us

Tampa, Florida, United States

Configuration Analyst dedicated to Investor configuration change requests in Black Knight's Invoicing system.

Mendota Heights, Mn

· Receive configuration update requests via Black Knight Client Support site from Mortgage Servicers and translate these into technical requirements for developers. My primary focus is on configuration changes to and bulk update requests for LoanSphere Bankruptcy and Foreclosure, which is a platform on which Servicers can efficiently communicate with their bankruptcy and foreclosure attorneys, share necessary documentation, and manage workflow and timelines.· Analyze the requests using my knowledge of the business concepts and best practices and communicate any feedback to clients while maintaining a healthy relationship.· Provide Level of Effort estimates to clients based on my knowledge of LoanSphere Bankruptcy and Foreclosure as well as Black Knight internal timelines and procedures. · For large projects, I lead multiple internal and external teams to guarantee the changes minimally affect the Servicer's operations.

Mendota Heights, Mn

· Worked with mortgage servicers and investors on various implementation projects to replace their existing technology with Black Knight products, specifically focusing on LoanSphere Bankruptcy and Foreclosure implementations. · Developed relationships with external clients to ensure full client satisfaction before transition to support team, maintaining the bonds with clients in anticipation of future projects and my own career path. Resolved every issue external clients had by adapting our configurations, technical specifications, and/or clarifying their operational procedures before transitioning the client to Black Knight Client Support.· Increased my knowledge base by taking educational courses in our internal products and tools, documenting new procedures, and spreading information from new releases.· Managed a fluctuating workload by assisting team members and taking on additional responsibilities. I spearheaded learning two internal tools not previously used by our team, then trained my coworkers how to use these tools to increase our efficiency.

Mendota Heights, Mn

· Hired, trained, and managed a team of 30 temporary and permanent employees filing Foreclosure and REO claims with Fannie Mae (FNMA).· Completed daily quality assurance reviews while maintaining a positive team environment. · Managed evolving client expectations and procedures while ensuring my staff did not get frustrated with an ever-changing environment.

Mendota Heights, Mn

· Re-engineered operational processing for Mortgage Servicers and Attorneys through understanding of process methodologies and compliance requirements. Assisted in implementation of best practices to meet or exceed industry standards. · Articulated operational risks, processing problems, and efficiency opportunities. Ranked findings according to level of impact and quick gains for executive prioritization. Regularly presented these findings to executive management in a variety of settings, from boardrooms to quick, informal drop-ins.· Conducted reviews with teams and individuals to ascertain business issues in order to resolve them with operational workflow changes or technological solutions.· Communicated effectively to Executive Management on products, services, efficiencies, costs, and risks to ensure client satisfaction. Traveled extensively to client offices to ensure all stakeholders felt their voices were being heard during the course of our ongoing relationships.· Documented requirements, scope, and statements of work. Managed multiple projects with multiple clients running concurrently using change management and strategic planning.

Mendota Heights, Mn

· Coordinated Mortgage Servicers and Attorneys to ensure legal motions were being filed according to timeline and compliance goals. Called and emailed Attorneys on behalf of Servicers to verify LoanSphere BK/FC (then known as LPS Desktop) was accurately maintained to promote clear communications among parties. · Trained new and veteran team members on new policies and encouraged them to share best practices, spreading efficiencies across the team. · Kept team on schedule to review upwards of 3,000 files per week, audited their work, and reported status to upper management.