Becki Moore Email and Phone Number

- Acts as point of contact for associates and clients of Spark Training related to training delivered through the organizational learning management system (LMS).- Serves as a subject matter expert in the technical and operational function of the LMS system.- Displays proficiency in Microsoft Excel related to data analysis (i.e., sorting, filtering, formulas, etc.).- Develops internal training components as requested within the LMS to include quizzes, surveys, and other learning engagement resources.- Creates and executes e-learning assignments to appropriate learners as indicated. ;- Serves as backup for moderating online events/training.- Serves as LMS administrator for Spark Training in development and management of LMS structure, assignments, course tracking, obtaining compliance data, and producing actionable reports.- Manages LMS community areas including functionality, appearance, tabs, settings, system updates and associated training as needed.- Serves as primary contact for onboarding new LMS clients and provides ongoing support as appropriate.- Works with the Spark Training team to produce actionable reporting data within the LMS.- Performs LMS audits as appropriate to ensure the integrity of Spark Training e-learning programs.- Serves as Spark Training’s primary help desk contact with an average monthly first touch of 72 hours.- Acquires and maintains knowledge of current LMS technology, engages in troubleshooting, and partners with the appropriate tech support.

-Worked collaboratively across the People team to create and track employee experience benchmarks, as well as other people-specific metrics to track progress towards strategic objectives. Used quantitative and qualitative data from multiple sources (e.g., Workday, Employee Voice, internal communications, etc.) to track employee engagement and make subsequent programmatic recommendations. -Collected and analyzed data from employee feedback throughout the employee lifecycle, Onboarding surveys, employee engagement surveys, exit interviews, performance evaluations. -Tracked and delivered key updates on progress towards diversity, equity, and inclusion goals. Created dashboards and reports to share clear insights and recommendations on employee experience and engagement. -Worked in tandem with project management teams to track key objectives and results, as well as the data that informs progress. -Created vehicles for feedback including surveys, focus groups, and structured interviews. Maintained internal communications distribution lists with an eye for continual improvement in segmentation and organization. -Partnered with internal communications, SMEs and HR business partners to ensure employees have access to up-to-date information regarding training, services, benefits, and programs. Analyzed intranet data and provided recommendations. -Assisted in content creation and organization for intranet as well as new projects as needed.-Redesigned and implemented a new self-termination workflow in Workday including a new exit interview process. -Participated in a major company rebrand project (August 2022-January 2023) including upgrading the intranet site in collaboration with the global project team after a company merger. -Constructed and delivered the intranet resource center training globally. -Assisted in data and content creation analytics and launched a process for content governance and stale content reporting with partnership of vendors.

-Supported Program Managers in the execution of virtual training programs, assisting in the implementation of e-learning curriculums, event planning, and management of enablement-specific tools. Regularly organized the tech stack (MindTickle (LMS), Gong.io, LinkedIn Sales Navigator, Articulate, etc.) including data hygiene and open seats. -Maintained the enablement calendars and content pages within the CM Group Intranet. Managed customer requests around any brand-based Academy offerings. -Maintained vendor relationships, coordinating upgrades and communication, as well as testing and activating new functionality.-Created basic reports around training event registration and attendance. Provided technical assistance during customer and internal webinars.-Assisted in implementation of cohort model onboarding practices. -Created cohort surveys for the newly launched program (June 2022) for 1 week, 6 weeks, 6 months, and 1 year. -Created the process to escalate feedback to HRBPs and onboarding stakeholders.

-Performed account maintenance and modifications for internal staff and external global users. Ensured all users accessing the platform were appropriately licensed by verifying user information. -Organized and facilitated project planning, daily stand-ups, reviews, retrospectives, sprint/release planning and other Scrum-related meetings. -Tracked and communicated team velocity and other development metrics with, and to all affected teams and management. -Team ambassador during transition to new HRIS software.-Championed implementation of a new paperless process to ensure the continuation of smooth and effective workflow when our team was forced to work from home.-Trained global team members on re-inspection process.

-Held a leadership position, Leader on Duty, which encompassed complete autonomy in overseeing total store operations and team. -Partnered with leaders to hold team members accountable to their performance by teaching, coaching, training and delivering timely performance feedback.-Assessed and proactively communicated staffing and scheduling needs to the HR team. Stayed current on store's financial, team and operational performance; identified the root cause of problems and took action to achieve performance goals. -Monitored and analyzed business trends to generate strategic planning. Partnered with the leadership team to create strategies to reflect universal trends and drive the business.