Rebekah Kanode Email & Phone Number

- Manages running daily numbers for the team and delegates work for team members that are out of the office or need assistance.- Facilitates training new and existing associates by composing procedural and comprehensive documents.- Partners with numerous teams to resolve escalations and achieve results including but not limited to sales, licensing, commissions, billing, accounting, and document solutions. - Mentors direct team members as well as others across Life New Business on… Show more - Manages running daily numbers for the team and delegates work for team members that are out of the office or need assistance.- Facilitates training new and existing associates by composing procedural and comprehensive documents.- Partners with numerous teams to resolve escalations and achieve results including but not limited to sales, licensing, commissions, billing, accounting, and document solutions. - Mentors direct team members as well as others across Life New Business on the Resume & Interview Workshop. Show less

• Managed the full case management process from new business to final action including the initial underwriting review. • Maintained quality scores of 99% and the highest productivity on the team while exceeding service level agreements especially during high volume levels of cases such as the January 2021 reprice, CVAT factors change, and Washington LTC Act. • Created and maintained relationships with our firms, financial advisors, and sales partners by delivering superior customer… Show more • Managed the full case management process from new business to final action including the initial underwriting review. • Maintained quality scores of 99% and the highest productivity on the team while exceeding service level agreements especially during high volume levels of cases such as the January 2021 reprice, CVAT factors change, and Washington LTC Act. • Created and maintained relationships with our firms, financial advisors, and sales partners by delivering superior customer experience on every case. Show less

Columbus, Ohio Area

* Managed cases for NFN Premier, Brokerage, and Hantz while meeting service level agreements and maintaining quality. * Reviewed and processed business in accordance with government regulations and internal procedures and controls. * Communicated with underwriters, producers, regional internal consultants, and other departments during the life insurance application process from submission to issuance, handling each case with care. * Helped to train new associates and served as a… Show more * Managed cases for NFN Premier, Brokerage, and Hantz while meeting service level agreements and maintaining quality. * Reviewed and processed business in accordance with government regulations and internal procedures and controls. * Communicated with underwriters, producers, regional internal consultants, and other departments during the life insurance application process from submission to issuance, handling each case with care. * Helped to train new associates and served as a resource for advice and guidance on issues. * Organized the plan of the day by running numbers and distributing case work to the NFN Premier, NSS, Brokerage, and Hantz case managers and underwriters. Show less

Powell, Dublin, Lewis Center

• Coaches middle/high school students on their faith and any other issues while maintaining confidentiality.• Directs middle school Bible Study and Sunday School.• Plans and coordinates mission opportunities including volunteer events, retreats, and mission trips.

• Assisted insurance agents over the phone regarding the status of pending life insurance applications, led them through the online application system and the Nationwide website, and communicated with other departments to resolve issues and provided information needed to guide insurance agents. • Researched, organized, and led weekly meetings with team members as a huddle leader and answered questions regarding new materials discussed.

Dublin, Ohio

• Recommended and implemented new strategies that allowed the team to work more efficiently, resulting in an average of 45 minutes being saved daily.• Assigned and delegated several tasks to team members.• Assessed effectiveness of training methods.

Bachelor'S Degree, Communication, General

Associate Of Science - As