Richard Collett Email & Phone Number

Carbon60 is part of The Impellam Group and provides specialist recruitment and global workforce solutions across the science, technology, engineering and mathematics (STEM) disciplines - driving the future of engineering. We're dedicated to people and the difference we make in our industry.

Through the power of work, we build better businesses and help people lead more fulfilling lives.Impellam's vision is to be the world's most trusted specialist recruitment and workforce solutions group, trusted by our people, our customers, and our investors in equal measure.

Stafford, England, United Kingdom

Building on our existing relationships within the construction sector to ensure we are able to provide an exceptional customer experience to all our clients and candidates.

Birmingham, England, United Kingdom

360 Recruitment Consultant on Procurement People and Senior/Critical Hires in Manufacturing.

Birmingham, England, United Kingdom

J. Friisberg & Partners was founded in Switzerland in 1977. Friisberg is now an international equity partnership of management consulting firms specialising in Executive Search, with more than 30 offices in over 24 countries.Friisberg & Partners International in the UK provides professional advice and services to clients recruiting executives and.

Midlands

Customer Experience & Project Management ConsultancyINSIDE TRACKSProject Manager for Compliance, Audit Quality Control and Customer Experience Surveying across the Aldi UK and Iceland estates.Inside Tracks work with Aldi in the UK (as well as Iceland and also Denner in Switzerland) to enhance the overall customer experience through monthly availability.

Midlands

• Developing the strategic direction for customer experience, customer marketing and community engagement. Leading customer experience projects and initiatives to enhance customer satisfaction while ensuring the strategy.
• Internal and external stakeholder management and stakeholder mapping
• Customer journey mapping to ensure the customer is at the heart of all business decisions
• Key contact for Business Development with regards customer proposition
• Customer satisfaction surveys (including Net Promoter Score) and voice of the client projects to obtain insight and MI to further drive improvements and enable informed decision making while highlighting the potential.
• Customer excellence training to ensure consistent high levels of service can be achieved by everyone.

Development of an integrated customer experience strategy with consistent policies, processes and tools that enable staff to provide superior experiences to all our customers.The strategy was developed in line with the overall corporate vision and mission through an integrated customer model. The model highlights the critical behavioural traits that.

Delivering a sustainable, profitable business by ensuring the systems, processes and people deliver a ‘best in class’ customer experience, including business development opportunities.Management of customer performance to encourage continuous improvement and deliver a ‘best in class’ customer experience.Oversee new business processes ensuring their.

Working across various client contracts including E.ON Central Networks, National Grid, Northern PowerGrid & Yorkshire Water.- Mobilisation- Performance Management & KPI Presentations- Customer & stakeholder management- Call centre management- Developing & understanding Regulatory Standards- Business Process Optimisation- Creation of stakeholder guidance.

- Leading the corporate marketing function, managing and delivering multi-channel communications plans including PR, brand campaigns and events support.- Supporting Business Development and the mobilisation of new contracts from a communications and customer perspective.- Work collaboratively with the Board to advise, lead and challenge on strategic.