An ambitious and driven professional skills person with two years of diverse experience in the hotel industry, currently serving as a Business Analysis Coordinator. My journey began as a Reservation Agent, where I honed my skills in client relations, problem-solving, and effective decision-making. This role provided me with a strong foundation in understanding customer needs and finding optimal solutions.In my current role, I leverage my expertise in data analysis to support stakeholders with insightful reports and modules that drive strategic decisions and boost hotel revenue. Proficient in Excel and detail-oriented, I excel at analyzing and comparing data to uncover valuable trends and opportunities. I am always eager to embrace new challenges and continuously enhance my professional skills, with a commitment to contributing to the growth and success of the organizations I work with.
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Central Reservations ExecutiveEwaa HotelsRiyadh, Sa -
Business Analysis CoordinatorOrascom Hotels Management Dec 2023 - PresentEl Gouna- Track and analyze revenue performance against budgets and historical data.- Develop revenue forecasts, budgets, and financial models to guide decision-making.- Analyze sales data, market trends, and customer behavior to identify opportunities for revenue growth.- Assist in developing and implementing pricing strategies to maximize profitability.- Utilize revenue management software and tools to analyze data and improve efficiency.- Prepare regular financial reports and… Show more - Track and analyze revenue performance against budgets and historical data.- Develop revenue forecasts, budgets, and financial models to guide decision-making.- Analyze sales data, market trends, and customer behavior to identify opportunities for revenue growth.- Assist in developing and implementing pricing strategies to maximize profitability.- Utilize revenue management software and tools to analyze data and improve efficiency.- Prepare regular financial reports and presentations for management, highlighting key metrics and performanceindicators such as: • Daily reports (performance, OTB, and Pick up). • Weekly reports (Market segment report). • Monthly reports (country reports). - To know the volume of actual, expected and cancelled reservations and revenue for hotels. Show less -
Central Reservation AgentOrascom Hotels Management Jan 2023 - Dec 2023Elgouna- Process and manage reservations for rooms, through phone calls, emails, or online booking systems.- Provide customer service by assisting clients with inquiries, resolving issues, and offering recommendations.- Modify existing reservations as requested by customers, including changes to dates, room types. - Use Property Management System (PMS) ( Quentra, Opera) to check availability, enter bookings, and managecustomer profiles.- Collaborate with front desk, sales, and… Show more - Process and manage reservations for rooms, through phone calls, emails, or online booking systems.- Provide customer service by assisting clients with inquiries, resolving issues, and offering recommendations.- Modify existing reservations as requested by customers, including changes to dates, room types. - Use Property Management System (PMS) ( Quentra, Opera) to check availability, enter bookings, and managecustomer profiles.- Collaborate with front desk, sales, and other departments to ensure seamless service delivery and accuratereservation handling.- Handle payment transactions, including deposits, cancellations, and refunds according to company policies. Show less
Reda Adel Education Details
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Faculty Of Al Alsun-Sohag UniversityExcellent -
Excellent
Frequently Asked Questions about Reda Adel
What company does Reda Adel work for?
Reda Adel works for Ewaa Hotels
What is Reda Adel's role at the current company?
Reda Adel's current role is Central Reservations Executive.
What schools did Reda Adel attend?
Reda Adel attended Faculty Of Al Alsun-Sohag University, Sohag University.
Who are Reda Adel's colleagues?
Reda Adel's colleagues are Lamy Ahmed, Elsayed Gaber, Turki Alsubaie ,empa ,pmp , Certified Coach,tot, Mohamed Azeldin, Irfan Javid, عبدالعزيز المهيدب, Mostafa Alassal.
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