Reece Dodd Email & Phone Number

Chattanooga, Tennessee, United States

Testing and improving new company technology in order to create a more streamlined experience for customers and claimantsCreating procedure in order to help incoming new hires from their transition Represent positive company values Help create and inclusive and friendly environment Connect with claimants to help improve leave experience and communication and understanding Identify and create solutions for customer related escalationsWorking on numerous project simultaneously to help prepare for the company fiscal year to begin

Chattanooga, Tennessee, United States

Processing Short-term disability claims and FMLA leaves in a timely manner, Communicate decisions to claimants on eligibility status’Determining applicable coverages to claimants, and group coveragesInterpret customer policies and plans to determine claimant eligibilityUse email and phone communication to follow up with customers for pending informationFinding creative solutions and providing constructive feedback to internal business partners to create a more streamlined experience for Unum customers and claimants.Working with peers, as a team, to find solutions for difficult problems Working directly with ES new hires to mold them into successful members of the ES organization. Reviewing mentee-worked files in order to provide constructive feedback for them to be able to produce better quality work going forwardSpending time working one on one with some mentees to provide additional support in areas needing improvement Identifying trends, and creating action plans in order to combat future mistakesHelping to create process improvements in order for the organization to function more seamlessly

Hixson, Tennessee, United States

Providing customers with full home solutions to improve their lives through technologyMeeting and exceeding set sales goalsProviding world class customer service in store and over the phone.Keeping up to date on the latest technology in order to help educate customers Creating service, and delivery orders for clients

Hixson, Tennessee, United States

Cash Management & till balancing Facilitation of multiple store reports to ensure smoother operations Recruiting, Hiring, and on-boarding new associatesCoaching/ training associates in order to help them reach sales goalsManaging employee certification and trainingsManaging online and in store ordersOrdering suppliesCommunicating with other leaders to get customer issues resolved in a timely mannerWriting up corrective action forms for tardinessManaging time sheet exceptionsProblem solving escalated customer problems

Hixson, Tennessee, United States

Providing world class customer service in store and over the phoneFinding solutions to customer problems Facilitating customer payments Fulfilling online ordersResponsible for store accounting Protecting store against potential theftKeeping paperwork orderly and filed Keeping fellow co-workers up to date on safety standards and current store shrink