Reece Johnson Email & Phone Number

Polruan, England, Gb

Cornwall

Outline I was responsible for the continual development and improvement of the Neighbourhoods and Public Protection website(s) and social media platforms. This included acting as the Channel Optimisation and Digital lead for continual improvement of the customer journey and user experience, focussing on ease of use, online booking and self-serve forms, as well as creating efficiencies through channel shift.Key responsibilities- Website redesign – ensuring website SEO is fully optimised, make sure the customer journey is smooth and in plain English/easy to understand for our customers. Basing the website on getting the best customer/UX (user experience) rather than what the business thinks the customer needs, though analytics and site usage- Create and edit user friendly content as well as HTML code for website- Create an end to end service for customers to be able to transact online- Manage, market and promote services through multiple social media accounts using ads to generate custom/income- Liaise and build relationships with corporate services, external partners and stakeholders to cross promote services- Create videos and design artwork using third party software for promotional use- Lead officer for Channel Optimisation for creating efficiencies through channel shift- Research more efficient ways where the service can save money to reduce the risk of cuts- Liaise with corporate stakeholders to see how we can work together to improve our service to customers whilst also working together with corporate teams- Digital Champion lead to assist and support development and roll out of software and digital services within the service- GDPR lead for service

Rotherham

- Work with service areas to source and develop relevant online information which is easy for customers to access online.- Maintain an awareness of digital technology changes and complete research which will identify best practice. - Implement ‘best practice’ when developing online content.- Use plain language skills to design online content, using technical material which has been provided by service areas across the Council.- Work with other team members to develop online access to services which are easy for customers to complete and cost effective for the Council to deliver. - Maintain website content to ensure it is current, accurate and meets website editorial guidelines.- Use website statistics and trends in social media to identify opportunities for service development.- Review content before it is published to ensure it meets set quality standards. - Contribute to the future development of digital services, including the implementation of refreshed website editorial guidelines and governance arrangements.

Rotherham

Quality• Carry out internal audits.• Updating and producing a quarterly summary of Departmental Process Improvement Programmes.• Review and develop working procedures and work instructions for various areas• Mintain and manage the EDS QMS intranet web page and document control systems.Learning & Development• I monitor and update on a regular basis the Learning & Development budget.• Produce regular reports to update senior managers and ensure accurate spend on the budget is maintained.• Commission training as it is received and via PDR’s and additional requests.• Advise customers on course availability and best prices and work with them to place bookings and ensure we have the best price.ConsultationQuestionnaire Design• Design all questionnaires linked to engagement and satisfaction to ensure they comply with snap analysis.• Liaise with managers/lead officers to implement/make changes to final questionnaire.• Work with Community Engagement Officer to ensure questions are correct, logical and right length. Questionnaire Analysis. • Fully conversant with inputting all electronic surveys.• Aware and trained with Snap software to facilitate survey analysis incorporating all editing commands including, Filters, creating base results, tables and charts, printing and exporting literal responses and data reports.Project ManagementEDRMS (Electronic Document Records Management System)• Currently involved in a new project called EDRMS, in this role I need to work through specific “crawls” to locate duplicate, corrupt and old files on the networks G:/ Drive. I then work with file owners/managers to encourage them to cleanse the space that they are using to ensure best use for storage of electronic documentation/records on the network drive.

Sheffield, Uk

Joint owner, resident DJ and promoter of DE:BUG, a new exciting music venture to hit Sheffield. Playing a blend of Deep House, Disco & Techno.http://www.residentadvisor.net/dj/reecejohnsonhttp://www.residentadvisor.net/profile/dbug

• Customer Service• Creating Credit Agreements for customers• Carry out Credit Scores using internet websites (Experian, Equifax etc)• Maintaining electronic and manual filing systems

Nvq Level 2, Lean Management & Business Improvement Techniques

Institute of Lean Management & Business Improvement Techniques Level 2

Nvq Level 3, Managment Level 3

Chartered Management Institute Level 3

D, Business Studies