Reece Dol Email & Phone Number

I scope, lead and deliver human-centred projects that help to bridge the gap between organisations and their customers. Through our mature, customer/user led processes we are able to address challenges on all scales, from developing new products and services (digital and physical) to transforming the way organisations do business. Key areas of service include:* Design Thinking* Innovation* Customer / User Research* Product and Service Design * Strategy

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Josephmark is a digital ventures practice with offices in Brisbane, Sydney and Los Angeles.I was contracted for a two month engagement that saw me apply my strategic thinking and UX design skills to several customer projects and internal Josephmark ventures. Key activities included:* ideation* qualitative and quantitative user research* business analysis* product strategy and roadmapping* requirements gathering* wireframes using Sketch* user testing and results analysis* creating personas* documentation and client presentations* UX audits and recommendations* client workshops

As an empathetic human centred designer with a background in business analysis and process architecture I am able to to hit a sweet spot where I can approach design challenges from the perspective of a business and their customer.I have a genuine interest in cognitive science and human behaviour and am always looking to further understand what triggers human emotions and actions and how this understanding can influence intuitive designs. Key attributes:* human centred design* digital strategy* ideation* qualitative and quantitative user research* business analysis* process architecture* information architecture* wireframes using Axure and Sketch* user testing and results analysis* problem solving * requirements gathering* personas* documentation and report writing* stakeholder communication

Brisbane, Australia

Hastings Deering is a member of the Sime Darby Berhard's group of Caterpillar dealerships. Six years ago Sime Darby launched its Business Transformation Project which will utilise Microsoft AX as a central and uniform ERP management tool across their group of Caterpillar dealerships. A unique challenge as the enterprise solution is developed and rolled out across 26 legal entities and across 9 countries. Nestled within a collaborative and agile project environment, my role as Business Process Architect saw me involved in the following activities:* the collection of business requirements* vendor evaluation* change communication* business process design and redesign* user acceptance testing* map and document workflows* generate reference/support documentation to assist new users* data migration * business readiness workshops - knowledge shares

Brisbane Area, Australia

Hastings Deering is one of the largest Caterpillar dealer networks in the world, with exclusive distribution rights for the sale and rental of Caterpillar heavy equipment and industry leading parts and service support throughout Queensland, Northern Territory, Papua New Guinea, New Caledonia and the Solomon Islands. In addition to managing a team of administrators my role supported senior and executive management teams by generating and analysing business performance data to identify and quantify improvement opportunities according to business objectives. As Hastings Deering champions continuous improvement throughout their operations my process architecture skills where put to good use in a number of process improvement projects that resulted in significant efficiency gains and cost reductions.Key responsibilities included:* team leadership* collection of business requirements* supporting senior and executive management teams with strategic business analysis* generate and analyse customer data to inform marketing strategies and campaigns* design / redesign and implementation of efficient business processes* process mapping and documentation* manage the preparation and submission of tenders across private and public sectors* contract administration

Brisbane, Australia

Control Technologies International is an R&D and engineering firm servicing the mining, locomotive and energy sectors.Being a smaller firm, my role was diverse, encompassing the management of the company's online presence and administration management. As the website administrator I was responsible for managing the development and implementation of the company's newly branded website and continual content administration using Joomla CMS.In addition to general administration management and the implementation of business processes I supported the management team and board of directors by generating financial and customer reports and the analysis of business performance data.Key responsibilities included:* collection of business requirements* strategic business analysis* website administration and managing online presence* business intelligence reporting* develop and implement business process* implement and administer cloud applications* customer research* grant applications* contract administration

Logan

At the age of 21 I was the youngest person in Australia to open and operate a RE/MAX real estate franchise. Being a co-owner in a business required me to tackle all jobs from project managing the office fit-out to the development and implementation of all business policies and procedures. In addition to property sales and asset management, I was heavily involved in all HR activities including staff recruitment and training.I was the main driver behind the business's marketing campaigns and most enjoyed project managing the development of our website and the continued work involved in marketing properties online.Key responsibilities included:* project managing website development* website administrator* marketing properties online* develop and implement business process* property marketing and property management* recruiting and staff training* contract administration

Gold Coast

As a personal sales assistant I managed all administrative tasks for Dianne and assisted her with the marketing of properties on the Gold Coast.Key responsibilities included:* diary management* maintained customer relationships throughout the marketing and contract periods* designed and developed marketing material* managed and processed sales contracts (contract administration)* liaised with financial institutes and solicitors

Brisbane, Australia

KPMG is a global network of professional firms providing Audit, Tax and Advisory services across a wide range of industries, Government and not for profit sectors.Fresh out of college where I completed a Diploma in Business (Administration), I provided general administrative duties to the accountants and office manager within KPMG's Corporate Recovery Division.Key responsibilities included:* filing and document management according to KPMG’s document control policies* prepare document presentations* ad-hoc administration tasks* assist with event management

Foundation Certificate In User Experience, User Experience

The BCS Foundation Certificate in User Experience follows a proven, user centred design framework based on the usability standard, ISO.

Diploma Of Business, Business Administration And Management, General