I am a curious, holistic problem solver who helps organisations understand their customer's desired outcomes, quantify their experiences, identify and prioritise opportunities and design effective, validated solutions.Drawing on my prior experience managing teams and stakeholders, conducting business analysis and developing business processes, I bring a diverse and practical approach to product and service design. Having been ‘in the shoes’ of the clients’ I now partner with, I am effective at balancing business objectives and customer needs to create memorable customer experiences that provide breakthrough value for customers and the organisations serving them.I am highly effective at breaking down complex problems into easy to understand and actionable insights at both strategic and tactical levels. My approach to problem solving is rooted in the concept of holism and systems thinking, where a problem is typically symptomatic of other factors within the customer or user ecosystem.Another of my strengths is being able to retro-fit my human-centred approach in a way that aligns with a client’s existing mode of operation while building capability within their project team. I have led and delivered numerous projects across industries within the public, private and not-for-profit sectors.
Listed skills include Account Management, Business Development, User Experience, Team Leadership, and 17 others.