Kimberly Reed Email & Phone Number

St. Louis, Mo, Us

- Leader for over high-profile cross functional customer relationships, advising the C-suite and ensuring every interaction with the customer was a positive one. - Effectively championing user adoption, accessing risk, delivering actionable plans, ensuring customer retention and growth. - Customer Relationships with the largest most difficult customers with 200 + successful stories. Taking pride in cultivating strong relationships and a keen focus on understanding customer business to establish trust.- Successful in growing customers year after year. By leading retention round tables, product utilization, training, user groups, and customer surveys. - Leader in consultative conversations, organization mergers/acquisitions, implementations, and strategic cross collaboration.- Collaborated closely with sales in expansion by leveraging years of consulting experience to expand product footprint, implement new strategies for product changes, organizational adoption for current and new products.- Customer consulting in implementation, integration, alignment, compliance, policies, benefits, legal and disaster recovery. Focusing on industry trends, training opportunities, and cross-product integration to maximize the value of the customers product suite.

A leader excelling in strategic account management, escalation management, retention, and customer growth on a global scale. Instrumental in helping customers align technology to maximize the return on investment through needs analysis, consultative conversations, roadmap development, and user adoption. Adept at understanding complex issues and delivering innovative solutions for departmental success and customer efficiency. Committed to enhancing the customer experience.

Cultivated and managed relationships with enterprise-level clients, protecting revenue and growing customer. - Touched and retained over 800+ customers, demonstrating exceptional customer relationship management skills and ensuring a seamless experience for clients.- Consistent in identifying market opportunities and weaknesses, directing onboarding activities, advising C-suite partners on market situations, and competitive positioning.- Prepared comprehensive RFP’s, proposals, pricing, service contracts, sales presentations, and extended terms for clients, resulting in increased win rates and revenue growth- Experience supporting 50+ Industry integrations, other third-party HCM systems, and API’s. - Conducted thorough business requirement analysis, assessments, onboarding activities, training, and tailoring solutions to meet the specific needs of each client.- Maintained consistent and effective communication with stakeholders, ensuring clarity and understanding of complex concepts and technical details.- Served on and advised the Client Advisory Board, New Product Council, and Year End Committees.