Kimberly Reed Email and Phone Number
Kimberly Reed work email
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Kimberly Reed personal email
A leader who excels in strategic account management, escalation management, retention, and customer growth on a global scale, with a history of driving results, grasping complex issues, and providing innovative solutions. Expert in driving Human Capital Management consultative conversations, facilitating organizational change, managing acquisitions, implementations, post-live projects, and strategic cross-collaboration to drive departmental success and customer efficiency. I have cultivated strong client relationships within the Technology, Human Capital Management, Payroll/HR, and Tax Filing industries. I have a strong history of sales, customer growth, and retention, with a keen focus on understanding customer business needs and establishing trustOn a personal note, I am a passionate soccer mom, avid gardener, and reader.
West County Rheumatology, Llc
View- Website:
- westcountyrheumatology.com
- Employees:
- 9
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Healthcare Service Operations - ContractorWest County Rheumatology, LlcSt. Louis, Mo, Us
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Sr Principal Escalation Manager/ Director Service Excellence Ultimate Kronos Group (Ukg)Ukg Aug 2019 - Jul 2024- Leader for over high-profile cross functional customer relationships, advising the C-suite and ensuring every interaction with the customer was a positive one. - Effectively championing user adoption, accessing risk, delivering actionable plans, ensuring customer retention and growth. - Customer Relationships with the largest most difficult customers with 200 + successful stories. Taking pride in cultivating strong relationships and a keen focus on understanding customer business to establish trust.- Successful in growing customers year after year. By leading retention round tables, product utilization, training, user groups, and customer surveys. - Leader in consultative conversations, organization mergers/acquisitions, implementations, and strategic cross collaboration.- Collaborated closely with sales in expansion by leveraging years of consulting experience to expand product footprint, implement new strategies for product changes, organizational adoption for current and new products.- Customer consulting in implementation, integration, alignment, compliance, policies, benefits, legal and disaster recovery. Focusing on industry trends, training opportunities, and cross-product integration to maximize the value of the customers product suite. -
Senior Principal Escalation Manager & Director Of Customer SuccessUkg Aug 2019 - Jul 2024A leader excelling in strategic account management, escalation management, retention, and customer growth on a global scale. Instrumental in helping customers align technology to maximize the return on investment through needs analysis, consultative conversations, roadmap development, and user adoption. Adept at understanding complex issues and delivering innovative solutions for departmental success and customer efficiency. Committed to enhancing the customer experience.
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Regional Vp Of Strategic Partnership/ Enterprise Account ExecutiveCeridian Aug 1994 - Mar 2019Cultivated and managed relationships with enterprise-level clients, protecting revenue and growing customer. - Touched and retained over 800+ customers, demonstrating exceptional customer relationship management skills and ensuring a seamless experience for clients.- Consistent in identifying market opportunities and weaknesses, directing onboarding activities, advising C-suite partners on market situations, and competitive positioning.- Prepared comprehensive RFP’s, proposals, pricing, service contracts, sales presentations, and extended terms for clients, resulting in increased win rates and revenue growth- Experience supporting 50+ Industry integrations, other third-party HCM systems, and API’s. - Conducted thorough business requirement analysis, assessments, onboarding activities, training, and tailoring solutions to meet the specific needs of each client.- Maintained consistent and effective communication with stakeholders, ensuring clarity and understanding of complex concepts and technical details.- Served on and advised the Client Advisory Board, New Product Council, and Year End Committees.
Kimberly Reed Skills
Kimberly Reed Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Kimberly Reed
What company does Kimberly Reed work for?
Kimberly Reed works for West County Rheumatology, Llc
What is Kimberly Reed's role at the current company?
Kimberly Reed's current role is Healthcare Service Operations - Contractor.
What is Kimberly Reed's email address?
Kimberly Reed's email address is ki****@****are.com
What schools did Kimberly Reed attend?
Kimberly Reed attended Missouri State University.
What skills is Kimberly Reed known for?
Kimberly Reed has skills like Employee Benefits, Human Resources, Enterprise Software, Saas, Salesforce.com, Sales Process, Solution Selling, Hris, Hro, Cold Calling, Benefits Administration, Account Management.
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1pacecenter.org1 +185621XXXXX
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Kimberly Reed
Washington, Dc7takeda.com, gmail.com, exim.gov, ific.org, do.treas.gov, foodinsight.org, foodinsight.org2 +120265XXXXX
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