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Accomplished, results-oriented Executive Management professional with over 34 years of progressive experience in all levels of the restaurant industry, most recently as General Manager for Las Palapas in San Antonio, Texas. . Proven expertise in directing restaurant operations, including P&L responsibility, food preparation and quality, customer care, hiring and developing staff while ensuring an ideal experience for every guest. Consistent track record of leading restaurant operations to unprecedented sales levels while controlling costs and delivering quality. Adept in successful product development and introduction. Fluent in Spanish.
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Area DirectorGolden ChickSan Antonio, Tx, Us
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UsaaUsaa Insurance Agency, Inc. Apr 2021 - PresentSan Antonio, Texas, United StatesServing our military community. 2021 Diamond Club recipient. Two-time Mission Moment Recognition Recipient. Made for Excellence Award winner. MSAT Excellence Award. Every Member deserves the best I can give.
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General ManagerLas Palapas Jul 2020 - Apr 2021
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General ManagerWalk-On'S Bistreaux & Bar Oct 2019 - May 2020Tbd... -
ManagerChili'S 2017 - 2019Austin, Texas Area -
General ManagerRed Lobster Jan 2016 - 2017Bryan/College Station, Texas AreaResponsible for creating the Ultimate Seafood Dining Experience for the industry segment leader. Driving sales, creating the Ultimate Guest Experience, building Teams and Celebrating Wins on a daily basis! Determined to be RL GREAT today, tomorrow, and beyond!Seafood, differently!! -
ManagerChili'S Aug 2013 - Dec 2015Austin, Texas Area
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Director Of Operations, MidwestKfc Franchise Group Feb 2012 - May 2013Springfield, Missouri AreaKFC Franchise Group, MIDWEST, Springfield, Missouri, Mar 2012 – May 2013Director Operations, Midwest:• Promoted to turnaround an underperforming region with direct oversight of a $26 million sales budget and operations of 25 restaurants, managing a staff of six Area Coaches and 500+ employees.• Drive bench planning process to include collaborating with HR team and ACs/RGMs regarding performance evaluations, merit increases, promotions, staffing forecasts, training necessities, and analysis of turnover/retention.• Resolve 1-800 complaints and DTT Smart Audits within 24 hours; publish, distribute, discuss resolution procedures, and develop action plans for ACs/RGMs.• Partner with Facility leader with regards to restaurant and equipment maintenance problem resolution to include installation of new shortening disposal system, procurement and installation of new warming cabinet system.• Facilitated execution of closing two underperforming restaurants in collaboration with Facility Manager.• Procured Cox Health Systems catering event for 2013 as a result of successful $30,000 one-day event involving six restaurants and five ACs in 2012. -
Area DirectorKfc Apr 2010 - Feb 2012Las Cruces, New Mexico AreaKFC Franchise Group, SOUTHEAST NEW MEXICO FOODS, Roswell, New Mexico, Apr 2010 – Feb 2012Area Coach• Secured over $90,000 in catering contracts with the University of Texas-El Paso, New Mexico State University, New Mexico Military Institute, and Las Cruces School District.• Managed $9 million annual budget with direct oversight for daily operations and process improvements for eight restaurants; increased CHAMPS and CFF averages vs. prior year.• Increased local market share through the franchise group development of a local flavor “Green Chile Sandwich.” • Developed Thanksgiving Day Turkey meal promotion resulting in $14,000 Thanksgiving Day turkey sales.
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One System Training LeaderKfc Corporation (U.S.) Apr 2008 - Apr 2010Austin, Texas AreaKFC CORPORATION, SOUTHWEST TERRITORY, Austin, Texas, Apr 2008 – Apr 2010One System Training Leader• Conducted continual training and support for product introductions, CFF program, and follow-up blitzes for products and programs.• Supported eight installs and certified training leader team members for Taco Bell, Long John Silver’s, and A&W franchisees on new MERIT back of house systems.• Completed Franchisee Asset Reviews to include determination of strengths, weaknesses, opportunities, and solutions to maintain operational excellence.• Provided training and certification for franchisees, managers, and leaders for the opening of nine multi-brand restaurants.• Collaborated in developing the Learning Zone Training module for KFC corporate
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ManagerChili'S Dec 2006 - Apr 2008Round Rock, TexasCHILI’S GRILL & BAR, Round Rock, Texas, Dec 2006 – Apr 2008Manager• Exceeded first period goals through the successful launch and opening of the Round Rock restaurant.• Spearheaded and managed new restaurant opening to include hiring, training, scheduling all FOH and BOH employees.
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Area CoachKfc Corporation (U.S.) May 2005 - Dec 2006Louisville, Kentucky AreaKFC CORPORATION, Louisville, Kentucky, May 2005 – Dec 2006Area Coach• Managed $6 million budget with direct oversight for daily operations and improving restaurant measures for four restaurants; increased CHAMPS average by 23% and improved restaurant margins in three of four restaurants.• Taught at YUM! Operations College quarterly as well as educated new team members in CHAMPS.• Collaborated in developing team through the identification of successes and opportunities through Bench Planning Process as well as completed PBR each period to drive profits.• Oversaw launch, new product testing, marketing, and event hosting for new Vision Restaurant.
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ManagerChili'S Apr 2003 - May 2005Temple, TexasCHILI’S GRILL & BAR, Temple, Texas, Apr 2003 – May 2005Manager• Increased operating profit by over through the successful launch and marketing of new products.• Oversaw operations for certified training restaurant to include hiring, scheduling, training, and supervision of FOH and BOH employees.
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Restaurant General ManagerKfc Corporation (U.S.) Nov 1990 - Mar 2003Austin, Texas AreaKFC CORPORATION, Austin, Texas, Oct 1992 – Apr 2003RGM• Recognized with the KFC National Best of Best award for attaining a customer service rating of 98.8% in 2001• Led market in sales growth for eight out of twelve years as well as Restaurant Controllable Profits and overall Restaurant Profits nine of twelve years.• Oversaw management operations and training of employees for Training Certified Restaurant; mentored six RGMs.
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Frequently Asked Questions about Reed Miller
What company does Reed Miller work for?
Reed Miller works for Golden Chick
What is Reed Miller's role at the current company?
Reed Miller's current role is Area Director.
What is Reed Miller's email address?
Reed Miller's email address is re****@****uth.net
What is Reed Miller's direct phone number?
Reed Miller's direct phone number is +150275*****
What schools did Reed Miller attend?
Reed Miller attended The University Of Texas At Austin.
What skills is Reed Miller known for?
Reed Miller has skills like Training, P&l Management, Restaurants, Team Building, Restaurant Management, Operations Management, Inventory Management, Profit, Forecasting, Customer Service, Coaching, Human Resources.
Who are Reed Miller's colleagues?
Reed Miller's colleagues are Sabrina Rodriguez, Dewayne Starks, Shaka Johnson, Israel Tovar, Isabel Murillo, Serenity Escobedo, Edward Reed.
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Reed Miller
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Reed Miller
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