Reed Nelson Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Remote

Indianapolis, Indiana, United States

Designed, configured and delivered customized Customer Experience programs for over 40 implementations with outcomes that created better experiences for clients and end users.Led virtual training sessions with clients and stakeholders in groups ranging from 1 to 150+ participants on all aspects of the Qualtrics platform, ensuring CX programs aligned with best practices and industry standards.Developed and aligned project schedules and objectives for (on average) over 15 concurrent implementations to ensure deliverables were completed on-time, on-budget and to client’s expectations.Collaborated with client stakeholders to design and build interactive dashboards to visually display designated key metrics from collected survey data. Engineered solutions for technical issues at various stages of the implementation process, aligning with internal and external resources to identify the most efficient outcome.

Indianapolis, Indiana, United States

Redesigned website onboarding process for relocation company, enhancing user experience by improving efficiency. Applied user experience best practices to redesign digital product that provides real time data to race car drivers.

Indianapolis, Indiana, United States

Learned to implement all aspects of the UX Design process including; User Research and interviews, information architecture, wireframing, user testing and high fidelity prototyping. Applied design thinking to create multiple mobile apps where I effectively implemented all stages of the UX design process.

Indianapolis, Indiana, United States

Key projects included video creative direction, production and post production for Indianapolis non-profit highlighting community revitalization projects and highlight reels for local high school athletes, increasing visibility with college coaches.

Indianapolis, Indiana Area

- Wrote, filmed and edited compelling social media content reaching more than 1 million followers.- Created and executed content strategy for community partners (Indianapolis Indians, American CancerSociety, KIB) amplifying their marketing vision with fresh on-air promotions.- Produced cross-platform content promoting special news reports as well as driving viewer engagement on social media.- Managed and produced on-set and on-location video and photography shoots, often on short notice and strict deadlines.- Successfully grew and matured key relationships with community partners, news team, and outside content producers.

Indianapolis, Indiana

Collaborated with reports to cover local and national news stories under tight deadlines in stressful situations

Louisville, Kentucky

Responsible for shooting and editing of daily news assignments both with reporters and independent natural sound packages

Bachelor'S Degree, Radio, Television, And Digital Communication

Activities and Societies: .Minor in General Music Study

Ux Design, Ux Design

Received UX Design Certificate