Andy Reed Email & Phone Number

Saint Petersburg, Fl, Us

Clearwater, Fl, Us

Technical Product Expert | SMEActively participated in industry events (KB4-con, CrowdStrike) to stay current on trends and best practices.Provided expert advice on product development, including feature requests and functional testing.Created comprehensive documentation (guides, articles, case studies) to educate customers and internal teams.Led training initiatives to improve product usage and security awareness.Collaborated with sales and engineering teams to drive customer success and business growth.

Clearwater, Fl, Us

Work directly with Managed Services customers and serve as a resource to Managed Services engineers. Act as the Subject Matter Expert on all things security awareness related and be the first line of support to the Managed Services team to answer questions and direct on best practices. Responsible for being an escalation contact for Managed Services team members to resolve customer issues and working in coordination with the Sales team to build quotes for Managed Services prospects. Work in coordination with the Product team to define suggested features and enhancements to the platform while maintaining and assisting the team to achieve KPI’s.

Clearwater, Fl, Us

Communicate directly with customers to gather details as needed to fully define issues or new requirementsAdministrate global consoles by creating simulated phishing and training campaigns for clientsGenerate and design custom reports based on customer requestsManage customer expectations and guide them through recommended tasksParticipate in team meetings and discussionsCoordinate and manage Projects for prospects as well as leading enhancements to current software capabilities Share and develop SME content for training, blogs, and webinars

Clearwater, Fl, Us

Monitor and maintain issue reports and change requests through help-desk systemsIdentify, investigate and document issue reports and communicate findings to development team, prospects, or customers as requiredCommunicate directly with prospects and customers to gather details as needed to fully define issues or new requirementsParticipate in team meetings and discussionsConduct technical product demonstrations in concert with sales team membersProvide other means of support to customers and team members as needed

Tampa, Fl, Us

Managing LearnSmart & Red Vector brands of the Vector Solutions eLearning solutions for enterprise and SMB companies. RedVector sets the standard for excellence in online continuing education, workforce training and performance support solutions for the architecture, engineering, construction (AEC), industrial and facility management industries. LearnSmart provides corporate e-learning solutions including a full suite of IT, Cyber Security, PMI accredited project management exam prep and CE, HR, workplace safety, professional development, and leadership training.Headquartered in Tampa, Florida, Vector Solutions is the parent company of RedVector, TargetSolutions, LearnSmart and Scenario Learning, and sets the standard for excellence in delivering continuing education (CE), training, technology and performance management solutions to a broad range of industries. We've been recognized with awards including Best Advance in LMS Technology for Compliance Training (2015,2016), Watch List Company (2015,2016), Tampa Bay Fast 50, Best of Elearning Award of Excellence, and several philanthropy & office awards.

Tampa, Florida, Us

Vector Solutions is an award winning provider technology based training solutions for a range of markets including Architecture, Engineering, Construction, Industrial and Public Safety. Sales Development Representatives work with leadership personnel at small to enterprise scale firms to match the right training program to their needs. Key responsibilities include pursuit and qualification of leads, conduct needs assessment, coordinate on-site or hosted meetings to deliver sales presentations, and determine client requirements and expectations. Red Vector is a growing company that has a great culture, not to mention quality products- excited for the future here!

Identify, engage, and recruit qualified candidates by performing sourcing activities to include, but not limited to: market and Internet research identifying alternate candidate sources, cold calling, executing recruiting calls, referral recruiting, online social networking, attending seminars and local networking events. Determine and implement appropriate recruiting techniques for market, industry, skill set, and region.Analyze client requirements against qualifications of candidates and match the best candidate with client needs.Present job opportunities to candidates and negotiate pay rates.Prep and debrief candidates. Provide coaching and advice to candidates throughout the client interview process to include counter offers and job transition.Supervise and manage candidates on assignment; counsel and discipline candidates; be directly involved in termination decisions.

Using my 20 years of experience playing and coaching volleyball to develop players to their potential, and utilizing my professional experience to make a quality team-oriented environment.

Leadership role for all technical discovery and qualification communications, and providing pre-sales support for potential clients. Assist with technical sales support for existing customers including on-site assistance. Support sales process through product demonstrations, webinars, evaluations, installations, and proposals. Demonstrate a high degree of cross-functionality in managing multiple internal and external projects simultaneously. Work with internal account teams coordinate customer network planning, training and updates through the active process of building, pitching and selling a solution. Engineer optical component and network equipment solutions based on customer requirements.

Minneapolis, Minnesota, Us

Coordinate Network Health Assessments including: scheduling on-site visit, managing communication with client and Afinety, maintaining software for Assessment and storage of data, creating Assessment form to be used with Sale Presentation, and follow up to ensure data is complete. Created new documentation to provide clients with understanding of Afinety business model, the Network Health Assessment process, and updated marketing materials. Quarterly contributor to company Zine. Prepare quotes for all Sales reps including full system refresh and new clients. Manage vendor relations including maintaining Business Partner Certifications. Assist with implementation projects and manage communications for client. Assist with Sales presentation meetings and all business development marketing. Improve business communications internally by correcting CMS data and updating various vendor information (Project). Quote and approve client requests for specific needs outside of the standard business scope.

Provide single point of contact for end-users for support and maintenance of the organization's desktop computing environment. Take ownership of client problem and follow thru to resolution (Problem identification, analysis, diagnosis and resolution or escalation) Install, deploy, diagnose, repair, maintain and upgrade all PC and mobile hardware to ensure optimal performance Deliver training to end users, as required Support associated infrastructure and peripheralsSupport of remote eventsCoordination with other sites for testing and/or upgrades of various systems

Westlake, Ohio, Us

Provided desktop support for Westlake headquarters and remote assistance for Florida, Arizona, Germany, and London offices.Managed project for new Digital Output Provider contract saving Q-Lab over $1000 per month.

Management of clients any and all IT needs. We are the IT department of each of our clients and are responsible for maintenance, new equipment recommendations, and all support. Manage all client relations and qualify new clients.

Us

managed and support Test Lab environment for National City Bank , including 2000, 2003 Windows Servers, XP Professional pc's, and all networking equipment.

Milwaukee, Wi, Us

Controlled all account management functions for over 200 national Harley-Davidson dealers focusing on consultative sales, implementation of DMS upgrades, and gaining market share from new dealerships or converting dealerships from other DMS. Recruited, evaluated, and recommended dealer prospects, maintaining compliance with HDDS, Inc. guidelines. Built and cultivated strategic alliances with District Managers, Dealer Development staff, and internal corporate partners. Performed technical presentations for dealership owners and staff, as well as corporate staff to increase brand awareness.

Supported proprietary dealer management system including Remote Support of Terminal Server networks and all infrastructure, desktop, and printer hardware. Supported high speed and dial up communications for national dealer network. Repaired and removed virus and spyware issues. Coordinated with different departments to resolve escalations. Provided field staff with priority problem resolution. Software analysis and evaluation for programming corrections and developmental enhancements. Internal support for software and hardware systems troubleshooting and improvements. Tested new releases/updates of 3rd party applications functionality in our network environment. Supported Dell Enterprise servers running Windows NT, Windows 2000, and 2003 Server in a Terminal Server environment. Supported network environment including Zebra Label printers, Oki-Data desktop laser printers, Fortinet Firewalls, bar code scanners, Star Micronics receipt printers, SQL and Clarion database issues, and supported installation teams remotely. Authored many knowledge base articles to establish corporate knowledge base for other departments and other technical staff. First Support Professional to support both software and technical calls, trained other staff to be cross-functional to increase efficiency of call center. Participated in data correction initiative for .Net implementation along with select staff for 2 month project. Member of Beta Testing Group for .Net implementation of proprietary software application. Trained new Support Professionals in troubleshooting procedures and served as escalation for high level issues

Mayfield Village, Oh, Us

Assisted independent agents with all technology issues including connectivity and software. Assisted with development of proprietary software for agency management. Participated in needs analysis, implementation/installation testing, and beta agency support. Developed troubleshooting guides and trained new hires, worked with team that handled all technical escalations.