Andy Reed Email & Phone Number

Saint Petersburg, FL, US

Clearwater, FL, US

Technical Product Expert | SMEActively participated in industry events (KB4-con, CrowdStrike) to stay current on trends and best practices.Provided expert advice on product development, including feature requests and functional testing.Created comprehensive documentation (guides, articles, case studies) to educate customers and internal teams.Led training.

Clearwater, FL, US

Work directly with Managed Services customers and serve as a resource to Managed Services engineers. Act as the Subject Matter Expert on all things security awareness related and be the first line of support to the Managed Services team to answer questions and direct on best practices. Responsible for being an escalation contact for Managed Services team.

Clearwater, FL, US

Communicate directly with customers to gather details as needed to fully define issues or new requirementsAdministrate global consoles by creating simulated phishing and training campaigns for clientsGenerate and design custom reports based on customer requestsManage customer expectations and guide them through recommended tasksParticipate in team meetings.

Clearwater, FL, US

Monitor and maintain issue reports and change requests through help-desk systemsIdentify, investigate and document issue reports and communicate findings to development team, prospects, or customers as requiredCommunicate directly with prospects and customers to gather details as needed to fully define issues or new requirementsParticipate in team meetings.

Tampa, FL, US

Managing LearnSmart & Red Vector brands of the Vector Solutions eLearning solutions for enterprise and SMB companies. RedVector sets the standard for excellence in online continuing education, workforce training and performance support solutions for the architecture, engineering, construction (AEC), industrial and facility management industries. LearnSmart.

Tampa, Florida, US

Vector Solutions is an award winning provider technology based training solutions for a range of markets including Architecture, Engineering, Construction, Industrial and Public Safety. Sales Development Representatives work with leadership personnel at small to enterprise scale firms to match the right training program to their needs. Key responsibilities.

Identify, engage, and recruit qualified candidates by performing sourcing activities to include, but not limited to: market and Internet research identifying alternate candidate sources, cold calling, executing recruiting calls, referral recruiting, online social networking, attending seminars and local networking events. Determine and implement.

Using my 20 years of experience playing and coaching volleyball to develop players to their potential, and utilizing my professional experience to make a quality team-oriented environment.

Leadership role for all technical discovery and qualification communications, and providing pre-sales support for potential clients. Assist with technical sales support for existing customers including on-site assistance. Support sales process through product demonstrations, webinars, evaluations, installations, and proposals. Demonstrate a high degree of.

Minneapolis, Minnesota, US

Coordinate Network Health Assessments including: scheduling on-site visit, managing communication with client and Afinety, maintaining software for Assessment and storage of data, creating Assessment form to be used with Sale Presentation, and follow up to ensure data is complete. Created new documentation to provide clients with understanding of Afinety.

Provide single point of contact for end-users for support and maintenance of the organization's desktop computing environment. Take ownership of client problem and follow thru to resolution (Problem identification, analysis, diagnosis and resolution or escalation) Install, deploy, diagnose, repair, maintain and upgrade all PC and mobile hardware to ensure.

Westlake, Ohio, US

Provided desktop support for Westlake headquarters and remote assistance for Florida, Arizona, Germany, and London offices.Managed project for new Digital Output Provider contract saving Q-Lab over $1000 per month.

Management of clients any and all IT needs. We are the IT department of each of our clients and are responsible for maintenance, new equipment recommendations, and all support. Manage all client relations and qualify new clients.

US

managed and support Test Lab environment for National City Bank, including 2000, 2003 Windows Servers, XP Professional pc's, and all networking equipment.

Milwaukee, WI, US

Controlled all account management functions for over 200 national Harley-Davidson dealers focusing on consultative sales, implementation of DMS upgrades, and gaining market share from new dealerships or converting dealerships from other DMS. Recruited, evaluated, and recommended dealer prospects, maintaining compliance with HDDS, Inc. guidelines. Built and.

Supported proprietary dealer management system including Remote Support of Terminal Server networks and all infrastructure, desktop, and printer hardware. Supported high speed and dial up communications for national dealer network. Repaired and removed virus and spyware issues. Coordinated with different departments to resolve escalations. Provided field.

Mayfield Village, OH, US

Assisted independent agents with all technology issues including connectivity and software. Assisted with development of proprietary software for agency management. Participated in needs analysis, implementation/installation testing, and beta agency support. Developed troubleshooting guides and trained new hires, worked with team that handled all technical.