Reed Jorgensen Email & Phone Number

United States

Kansas City, Missouri, United States

Kansas City, Missouri

* Interview every customer to ensure that they are screened for every benefit that they may be eligible for. Make routine as well as complex system inputs to correct or change records of entitlement and eligibility.* Answer questions regarding Social Security laws, regulations, policies and procedures.* Setting up claim leads to ensure protective filing dates for both Social Security and Supplemental Security Income.* Assist customers with questions regarding their benefits whenever possible, and making referrals to proper agencies when needed.* Investigate and resolve systems-identified discrepancies and questionable situations.* Serve as temporary Technical Advisor whenever needed – providing detailed advice to fellow Customer Service Representatives to assist them with their customers.* Serve as a Mentor and assist in the training of new employees so that they can become self-sufficient and no longer require direct assistance to perform their job.

* Identify political, social, religious, ethnic, business, and other interest group leadership for the purpose of developing a team effort in the recovery process. * Collect and disseminate information to and from communities affected by disasters.Locate individuals who may need special assistance or encouragement to initiate the application process.* Maintain the highest standards of customer service to colleagues, co-workers, and those affected by the disaster. * Gather and analyze facts regarding areas affected by disaster, population data including racial, socio-economic, religious, etc. by utilizing tools provided: computer, internet, phone, etc* Write daily reports summarizing results of daily activities, identifying community needs for future activities.* Reports Specialist - I collected all reports of activities performed in the field the previous day, combined the data, and created a new report daily summarizing activities performed for the entire operation.* Logistics Liaison - ensure that employees working in the disaster field had everything that they needed to do their job, whether that be pens and paper, or computers and printers, or setting up travel plans and securing safe lodging for employees.* Ensured employees had completed their travel voucher completely. Conducted new employees orientation on the proper way to complete travel reimbursement vouchers.

*Assist in processing bi-weekly payroll for over 9000 employees. *Provide accurate and timely information to employees regarding payroll practices.*Work with health system accounts payable to audit vendor/employee files to ensure proper regulatory reporting.*Assist in procedure documentation creation.*First point of contact for questions regarding Kronos time keeping system.

*Delivery of high quality service to customers and temporaries by matching customer needs to skills of temporaries. *Develop and retain business by providing outstanding customer service.*Perform a variety of tasks that support the overall mission of quality performance and service.*Interview and test applicants using the Predictable Performance System.*Coach and Counsel temporary employees to ensure quality performance and job satisfaction.

Off Hours Student Driver Manager/Driver Relations *Work with drivers to identify and resolve any issues they may be facing in relationship to Werner Enterprises. *Process and monitor student drivers on/off truck events.*Assign students to trainers ensuring on-time delivery of freight.*Make necessary travel arrangements for students (i.e. bus tickets, hotel reservations, cab rides, etc.)*Approving payroll advances for studentsNight Fleet Coordinator *Dispatching and supervising drivers on loads by relaying trip information through the AS/400 computer system, satellite, face-to-face communication, and phone conversation.*Manage drivers by assuring safe, legal, and on-time delivery of freight.*Plan splits and swaps of loads to get drivers home, maintain legal hours of service and ensure customer satisfaction.

*Directed applicants through testing and application procedures.*Conduct interviews, background checks, and performed routine database maintenance.*Directly supervised and performed payroll preparation for over 200 employees.*Received and filled client staffing orders, and performed sales calls to develop new business.*Trained employees on company policies and procedures.*Performed general office duties, including mail preparation and distribution, office equipment maintenance, ordering office supplies, and scheduling appointments.