- To ensure the health and safety of all children in my care, whilst ensuring no child is discriminated against.

- Responsible for new hires.- Adminstrative reporting line for new hires throughout their probation period.- Provided coaching and proactive knowledge support for the team.- Provided feedback and handovers for managers after the end of the probation period.

- Made decisions independently when reviewing high volumes of live and active issues regarding users’ behaviour.- Mitigated risk of company reputation damage, user safety, legal violation or sensitive information disclosure by applying policies across a large case-load.- Addressed sensitive content which involved graphic, violent and hateful content which includedoffensive, derogatory language and distressing material.- Ensured safe content was delivered to the users of… Show more - Made decisions independently when reviewing high volumes of live and active issues regarding users’ behaviour.- Mitigated risk of company reputation damage, user safety, legal violation or sensitive information disclosure by applying policies across a large case-load.- Addressed sensitive content which involved graphic, violent and hateful content which includedoffensive, derogatory language and distressing material.- Ensured safe content was delivered to the users of the platform by quick and accurate handling of reports. Show less

• Handling and resolving customer issues using strong interpersonal skills and conflict resolution techniques.• Provided appropriate, tailored solutions to each costumer.• Handled billing queries, and provided technical support.