Reena Dm Email & Phone Number

San Francisco, Ca, Us

In this role as a Customer Success Advisor, I'll be focused on driving success in the "Onboard" & "Use" lifecycle stages of Strategic & Top Account indirect and direct customers as they deploy Autodesk solutions. This role will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions, and reacting to inbound customer-initiated triggers.• Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues• Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment• Monitor customer usage data and other health indicators and translate them into strategies for success, together with reseller partners and internal sales teams• Engage comfortably throughout all levels and personas within customer organizations, includingcontract management, IT administration, end-users, user management, and customerleadership/decision-makers• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity• Customer Empathy & customer mindset, Ability to prioritize multiple tasks• Collaboration & coordination across multiple stakeholders• Demonstrated ability to lead, discover and uncover the customer's business challenges

Round Rock, Texas, Us

I manage channel partners in driving business and increasing coverage for Dell. Responsible for the sales of the complete portfolio of Dell EMC commercial products such as Hybrid Cloud, Client solution group (Desktop and Laptop), server, storage, VMware, etc. Providing End to End solutions to the end customer through a channel partner. Ensuring the growth of the channel partners by providing them complete support from equipping them about the product knowledge to helping them provide the right solution to the end customer.• Engage with customers & partners to position DELL’s end to end IT portfolio in India Commercial space.• Responsible for Sales of Dell EMC commercial products such as Hybrid cloud, client solution group (Desktop and Laptop), server, storage, VMware, etc.• Drive strategies to develop channel partners for greater market penetration and profitability of commercial IT products and services in a large enterprise and government sectors through Channel partners.• Build & maintain account relationships across various contacts in the partner’s organization.• On-boarding new partners and grow business by sharing best practices/ resources.• Assess competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities also to articulate technical, industry, and market facts to position Dell as a competitive solution to partners & customers to win in the market space.• Penetrate all targeted accounts and radiate sales from within client base and to develop pipeline by checking customer's buying history; suggesting related and new Dell offerings.• Tightly aligned with executive leadership to collaborate, craft, and execute joint business plans that exceed growth goals.

Austin, Texas, Us

• Prospect, manage and close Tech and Cloud sales opportunities through accurate forecasting, account resource allocation, account strategy, and planning. • Focused on driving new business by educating/enabling the Existing/Net New ISV about Oracle’s cloud offering’s like PaaS, IaaS, SaaS• Increase pipeline through demand generation and targeted Technology awareness campaigns from Oracle ISV install base accounts and prospects• Focus on developing Top Non-Field Managed ISVs• Royalty Trend Analysis, Forecasting, Revenue Collection, and Booking• Up-sell & cross-sell of Oracle Technology in ISV install base/ Design Wins• Develop and nurture non-active accounts• Contract Renewals and Execution (ISV Master Agreements, ESL, ASFU and FUDA, and related addendums)• Tracking and reporting of all activities performed and contribution of Net-New Revenue• Provide accurate and timely management information and revenue forecasts• Develop/Propose future business plans and needs to develop services, capacity, and deliverables as needed• Keep up to date with all developments related to Oracle strategy for ISVs and also new product releases• Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle• Executive level discussions from VP to CXO and solution selling• Work collaboratively with Outbound, Inside and Field reps on sales strategy• Managing the entire life-cycle for an ISV partner from Identification of partner, recruitment of partners to the ISV program, building pipeline with the partners, and successfully closing opportunities, and retaining the partners

Southborough, Ma, Us

Solution Area of Focus: CEM (Customer Experience Management) Customer analytics ,UX/UI, Portal integration, Web Engagement Management, Gamification, Social & Digital Marketing, eCommerce, Mobility, Digital strategy, Employee Engagement. EIM (Enterprise Information Management):Data Integration, Data Warehouse, Data Visualization, Master Data Management & Governance, Business Intelligence & Analytics, Big Data  Cloud: PaaS -Platform as a service, SaaS, Cloud Managed Services - IaaSCurrent roles and responsibilities:• Responsible for Account Management in UK (United Kingdom) region across all verticals.• Establish contact with identified decision makers (Director level contacts, CXOs) in target accounts to evaluate new business opportunities.• Successfully managed several sales campaign for Hospitality Industry, Gaming and Betting,Travel and Leisure Segments.• Working closely with sales management team to uncover new opportunities and Identifying customer needs and preferences across all industry verticals. • Conducting market research on competing firms and maintaining databases on prospective clients and competitor information for enhancing business opportunities.• Keep track of various industry conferences to understand the trends and assist in pre and post event follow up.• Work closely with the Sales & Marketing teams for defining a strategy for countering competition• Forecast Pipeline and general Account Management for a specific verticals.

Dallas, Tx, Us

Solution Area of Focus:  ERP Solutions- Oracle, People soft, JD Edwards and SAP eCommerce - Oracle ATG Web Commerce, IBM WebSphere, IBM Sterling Commerce, AT&T Commerce to GoCurrent roles and responsibilities:• Part of a pilot SAP-ERP sales team and contributed in building a sales channel process, support client requirements and moved on to handle the entire ERP(Oracle, People soft, JD Edwards and SAP) application management services. • Contribute in engaging clients for E2E ERP application lifecycle management services and account management• Hands-on with all aspects of Market and industry verticals for application sales.• Identify research and evaluate new business opportunities. Introduce the company’s service offerings to prospects • Contribute to the prospecting process by understanding client’s current technical land scape, their business processes, solution requirements, gaps, business pain points etc.• Generate interest with the prospects and provide details of these interested prospects to the sales team.• Work with US sales managers to build and execute strategic campaigns to market products and services to assigned accounts.• Envisage a growth model for ERP managed hosting & application management solutions with fortune 500 organizations by helping them optimally reduce capex & risk through AT&T’s value added services.• Handover of qualified opportunities to sales managers/engineers for onsite presentations.• Achieved set targets and built sales pipeline to generate specific amount of closed business.• Communicate with CxO level and build rapport, credibility in the US territory; do the follow ups.• Work with Marketing Team to support Campaign Management., Events, Conferences, Email campaigns to leverage AT&T’s best practices.• Expertise in documenting and reporting in Salesforce.com, different marketing automations tools like Eloqua and business research tools like Hoovers, Data.Com and Discover.Org.

San Jose, California, Us

24/7 Customer Pvt. Ltd, Bangalore. The company started its operations in 2000 and is recognized as a leading provider of customer support and business process outsourcing services to Fortune 500 companies. It is a leader in the BPO industry and is engaged in the integrated life cycle management by providing services which inter alia outbound telemarketing services,inbound customer care services,disaster recovery services,back office processing services etc to various global entities, and has established centers in Bangalore ,Hyderabad,China Philippines,and Guatemala.Scope Of Work:1.Research of companies that need to be targeted which can be potential as 24/7 Customer clients.2.Cold Calling to generate leads for the company and qualify them.Set appointments for the Sales Team based in US.3.Identify KDMs for the target companies.

San Jose, California, Us

Responsibilities Undertaken as a Team Leader1.Span of control – 10-15 Executives –Telesales.2.Effective people management and setting up of processes.3.Effective monitoring, coaching and providing feedback.4.End-to-end responsibility of the team ensuring consistent delivery of SLA to the clients.5.Involved in staffing and scheduling of the program, and coordinating with support functions.6.Ensured employee satisfaction by enhancing motivation level on the floor.7.Created productivity plan on a daily and monthly basis.8.Coordination and analysis of program and client reports. 9.Conducted monthly & quarterly reviews and appraisals for associates.10.Was instrumental in reducing the performance-learning curve of new hires.