Reena Dm Email & Phone Number

San Francisco, CA, US

• In this role as a Customer Success Advisor, I'll be focused on driving success in the "Onboard" & "Use" lifecycle stages of Strategic & Top Account indirect and direct customers as they deploy Autodesk solutions. This.
• Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive.
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
• Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities Participate in Account Planning processes with Sales and Technical.
• Monitor customer usage data and other health indicators and translate them into strategies for success, together with reseller partners and internal sales teams
• Engage comfortably throughout all levels and personas within customer organizations, includingcontract management, IT administration, end-users, user management, and customerleadership/decision-makers

Round Rock, Texas, US

• I manage channel partners in driving business and increasing coverage for Dell. Responsible for the sales of the complete portfolio of Dell EMC commercial products such as Hybrid Cloud, Client solution group (Desktop.
• Engage with customers & partners to position DELL’s end to end IT portfolio in India Commercial space.
• Responsible for Sales of Dell EMC commercial products such as Hybrid cloud, client solution group (Desktop and Laptop), server, storage, VMware, etc.
• Drive strategies to develop channel partners for greater market penetration and profitability of commercial IT products and services in a large enterprise and government sectors through Channel partners.
• Build & maintain account relationships across various contacts in the partner’s organization.
• On-boarding new partners and grow business by sharing best practices/ resources.

Austin, Texas, US

• Prospect, manage and close Tech and Cloud sales opportunities through accurate forecasting, account resource allocation, account strategy, and planning.
• Focused on driving new business by educating/enabling the Existing/Net New ISV about Oracle’s cloud offering’s like PaaS, IaaS, SaaS
• Increase pipeline through demand generation and targeted Technology awareness campaigns from Oracle ISV install base accounts and prospects
• Focus on developing Top Non-Field Managed ISVs
• Royalty Trend Analysis, Forecasting, Revenue Collection, and Booking
• Up-sell & cross-sell of Oracle Technology in ISV install base/ Design Wins

Southborough, MA, US

• Solution Area of Focus: CEM (Customer Experience Management) Customer analytics,UX/UI, Portal integration, Web Engagement Management, Gamification, Social & Digital Marketing, eCommerce, Mobility, Digital strategy.
• Responsible for Account Management in UK (United Kingdom) region across all verticals.
• Establish contact with identified decision makers (Director level contacts, CXOs) in target accounts to evaluate new business opportunities.
• Successfully managed several sales campaign for Hospitality Industry, Gaming and Betting,Travel and Leisure Segments.
• Working closely with sales management team to uncover new opportunities and Identifying customer needs and preferences across all industry verticals.
• Conducting market research on competing firms and maintaining databases on prospective clients and competitor information for enhancing business opportunities.

Dallas, TX, US

• Solution Area of Focus:  ERP Solutions- Oracle, People soft, JD Edwards and SAP eCommerce - Oracle ATG Web Commerce, IBM WebSphere, IBM Sterling Commerce, AT&T Commerce to GoCurrent roles and responsibilities:
• Part of a pilot SAP-ERP sales team and contributed in building a sales channel process, support client requirements and moved on to handle the entire ERP(Oracle, People soft, JD Edwards and SAP) application management.
• Contribute in engaging clients for E2E ERP application lifecycle management services and account management
• Hands-on with all aspects of Market and industry verticals for application sales.
• Identify research and evaluate new business opportunities. Introduce the company’s service offerings to prospects
• Contribute to the prospecting process by understanding client’s current technical land scape, their business processes, solution requirements, gaps, business pain points etc.

San Jose, California, US

24/7 Customer Pvt. Ltd, Bangalore. The company started its operations in 2000 and is recognized as a leading provider of customer support and business process outsourcing services to Fortune 500 companies. It is a leader in the BPO industry and is engaged in the integrated life cycle management by providing services which inter alia outbound telemarketing.

San Jose, California, US

Responsibilities Undertaken as a Team Leader1.Span of control – 10-15 Executives –Telesales.2.Effective people management and setting up of processes.3.Effective monitoring, coaching and providing feedback.4.End-to-end responsibility of the team ensuring consistent delivery of SLA to the clients.5.Involved in staffing and scheduling of the program, and.