Reena Dsouza Email & Phone Number

Reena Dsouza is a Customer Support Representative at PayPal.

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  Customer Support Representative

  Paypal

  Jun 2019 - Present - Bengaluru, Karnataka, India

  • Vigilantly monitored disputed transactions, proactively identifying potential fraudulent patterns. Implemented preventive measures to safeguard against financial losses.• Conducted comprehensive risk assessments to identify potential money laundering activities, employing advanced Anti-Money Laundering (AML) techniques and analytical tools to safeguard against illicit financial transactions.• Proactively assessed financial risks, including explosive growth, high refund rates, and adherence to seller policies. Leveraged data-driven insights to mitigate risks effectively, resulting in minimized losses.• Conducted thorough investigations into disputed payments, meticulously reviewing compelling evidence to resolve conflicts between buyers and sellers. Achieved swift and fair resolutions, ensuring a high customer satisfaction rating of 86% (NPS).• Ensured stringent adherence to Know Your Customer (KYC) regulations and internal policies.•Expertly handled consumer risk and seller risk assessments. Developed effective strategies to mitigate risks and maintain a secureecosystem.•Thoroughly validated data from internal and external sources, making informed decisions based on accurate information. Contributed to efficient and effective dispute resolution. Ensured accurate decisions for 97% of cases.